Knowledge Management for Software Organizations

This chapter presents an introduction to the topic of knowledge management (KM) in software engineering. It identifies the need for knowledge, knowledge items and sources, and discusses the importance of knowledge capture, organization, retrieval, access, and evolution in software development organizations. KM activities and supporting tools for software development and inter- and intra-organization learning are presented. The state of the implementation of KM in software organizations is examined, together with benefits, challenges, and lessons learned.