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Erschienen in:
2014 | OriginalPaper | Buchkapitel
Proposal of Handover System for Care Workers Using Community Intelligence
verfasst von : Takuichi Nishimura, Tomohiro Fukuhara, Kosuke C. Yamada, Masahiro Hamasaki, Masato Nakajima, Hiroyasu Miwa, Kentaro Watanabe, Ken Fukuda, Yoichi Motomura
Erschienen in: Serviceology for Services
Verlag: Springer Japan
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Abstract
The experience and intuition gathered over many years of employment are extremely important for providing high-quality service in the fields of nursing and care. However, these experience and intuition are subjective, making it difficult to pass on experience and related know-how to a novice. To realize such field community intelligence, we have taken the approach that presenting records taken by other workers and their procedures will foster increased communication among workers and that, in doing so, knowledge and know-how will flow naturally among them. Consequently, by structuring the recorded information according to the work context, systematically organized knowledge can be exchanged and circulated. This chapter describes the handover system prototypes that can realize community intelligence by changing the handover workflow.