Skip to main content
Log in

Enhanced ground support: lessons from work on reduced crew operations

  • Original Article
  • Published:
Cognition, Technology & Work Aims and scope Submit manuscript

Abstract

From the 1950s through the 1980s, aircraft design was marked by an increase in reliability and automation, and, correspondingly, a decrease in the crew complement required to fly, resulting in the two-pilot operations seen today. However, while technological progress has continued, there have been no further reductions in crew complement, largely because the two pilots mitigate each other’s failures (both mistakes and incapacitation). We present a conceptual framework under which we believe a reduction in crew complement could be made while maintaining current levels of safety. Under this framework, much of the monitoring and verification would fall upon automation. Ground personnel performing an enhanced flight following role would aid the remaining pilot in assessment of any off-nominal event. Additionally, in particularly high-workload or risky situations, a ground pilot could step into the role of first officer. We then discuss four human-in-the-loop simulations conducted at NASA Ames Research Center that illustrate key aspects of this conceptual framework and informed key aspects of its development.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4

Similar content being viewed by others

References

  • Adams C (2013) Integrating UAS in the NAS. Avionics Today. http://www.aviationtoday.com/av/military/Integrating-UAS-in-the-NAS_79730.html#.VMl1tlqBNYA. Accessed 24 May 2016

  • Brandt SL, Lachter J, Battiste V, Johnson WW (2015) Pilot situation awareness and its implications for single pilot operations: analysis of a human-in-the-loop study. Procedia Manuf 3:3017–3024

    Article  Google Scholar 

  • Chen FS, Minson JA, Schöne M, Heinrichs M (2013) In the eye of the beholder: eye contact increases resistance to persuasion. Psychol Sci 24:2254–2261

    Article  Google Scholar 

  • Comerford D, Brandt SL, Lachter J, Wu SC, Mogford R, Battiste V, Johnson WW (2012) NASA’s single pilot operations technical interchange meeting: proceedings and findings. In: NASA-CP-2013-216513. NASA Ames Research Center, Moffett Field

  • George F (2012) ‘Flying’ the Centaur optionally piloted aircraft. Aviation Week. http://aviationweek.com/awin/flying-centaur-optionally-piloted-aircraft. Accessed 24 May 2016

  • Granada S, Dao AQ, Wong D, Johnson WW, Battiste V (2005) Development and integration of a human-centered volumetric cockpit situation display for distributed air-ground operations. In: Proceedings of the 12th international symposium on aviation psychology, pp 229–284

  • Helmreich RL, Merritt AC, Wilhelm JA (1999) The evolution of crew resource management training in commercial aviation. Int J Aviat Psychol 9:19–32

    Article  Google Scholar 

  • Koltz MT, Roberts ZS, Sweet J, Battiste H, Cunningham J, Battiste V, Vu KPL, Strybel TZ (2015) An investigation of the harbor pilot concept for single pilot operations. Procedia Manuf 3:2937–2944

    Article  Google Scholar 

  • Lachter J, Battiste V, Matessa M, Dao QV, Koteskey R, Johnson WW (2014a) Toward single pilot operations: the impact of the loss of non-verbal communication on the flight deck. In: Proceedings of the international conference on human–computer interaction in aerospace Article No. 29, HCI-Aero ′14, Santa Clara, California — July 30 - August 01, 2014. ACM, New York, NY

  • Lachter J, Brandt SL, Battiste V, Ligda S, Matessa M, Johnson WW (2014b) Toward single pilot operations: developing a ground station. In: Proceedings of the international conference on human–computer interaction in aerospace Article No. 19, HCI-Aero '14, Santa Clara, California — July 30 - August 01, 2014, ACM, New York, NY

  • Ligda SV, Fischer U, Mosier K, Matessa M, Battiste V, Johnson WW (2015) Effectiveness of advanced collaboration tools on crew communication in reduced crew operations. In: International conference on engineering psychology and cognitive ergonomics, pp 416–427

  • Lyons JB, Sadler GG, Koltai K, Battiste H, Ho NT, Hoffmann LC, Smith D, Johnson W, Shively R (2016) Shaping trust through transparent design: theoretical and experimental guidelines. In: Proceedings of the 7th annual international conference on applied human factors and ergonomics, Orlando, Florida

  • Maurino D (2005) Threat and error management (TEM) In: Canadian Aviation Safety Seminar (CASS), British Columbia. http://flightsafety.org/archives-and-resources/threat-and-error-management-tem. Accessed 24 May 2016

  • McKinney EH, Barker JR, Davis KJ, Smith D (2005) How swift starting action teams get off the ground: what United flight 232 and airline flight crews can tell us about team communication. Manag Commun Q 19:198–237

    Article  Google Scholar 

  • Meuleau N, Plaunt C, Smith D, Smith T (2009) An emergency landing planner for damaged aircraft. In: International conference on automated planning and scheduling, Australia

  • Meuleau N, Neukom C, Plaunt C, Smith D, Smith T (2011) The emergency landing planner experiment. In: 21st international conference on automated planning and scheduling, Germany

  • “Minimum operational performance standards for unmanned aircraft systems” (2015) RTCA Digest, p 10

  • Nakamura D, Royce W (2008) Operational benefits of performance-based navigation. Aero. http://www.boeing.com/commercial/aeromagazine/articles/qtr_2_08/article_03_1.html. Accessed 24 May 2016

  • Noland D (2007) 10 plane crashes that changed aviation. Popular Mechanics. http://www.popularmechanics.com/flight/g73/10-airplane-crashes-that-changed-aviation/#slide-1. Accessed 24 May 2016

  • Patterson T (2015) Remote-controlled passenger flights 5 years away, CEO says. CNN. http://www.cnn.com/2015/06/26/travel/remote-controlled-passenger-airplane/. Accessed 24 May 2016

  • Prinzel LJ, Kramer LJ (2006) Synthetic vision systems. In: Karwowski W (ed) International encyclopedia of ergonomics and human factors. Taylor & Francis, Pennsylvania, pp 25-1–25-10

    Google Scholar 

  • Reigler P (2013) Lessons learnt from the crash of eastern 401. Frequent Business Traveler. http://www.frequentbusinesstraveler.com/2013/12/lessons-learnt-from-the-crash-of-eastern-401/. Accessed 24 May 2016

  • Russell-Smith HP (1979) A simulator study of the interaction of pilot workload with errors, vigilance, and decisions. In: NASA-TM-78482. NASA Ames Research Center, Washington, DC

  • Sadler G, Battiste H, Johnson W, Ho N, Lyons J, Hoffmann L, Smith D, Shively R (2016) Effects of transparency on pilot trust and acceptance in the autonomous constraints flight planner. In: Proceedings of the 35th annual digital avionics systems conference, Sacramento, California

  • Wichman H (1970) Effects of isolation and communication on cooperation in a two-person game. J Pers Soc Psychol 16:114–120

    Article  Google Scholar 

  • Williams E (1977) Experimental comparisons of face-to-face and mediated communication: a review. Psychol Bull 84:963–976

    Article  Google Scholar 

Download references

Acknowledgements

This study was supported by the NASA Safe and Autonomous System Operations project and Reduced Crew Operations subject.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Summer L. Brandt.

Additional information

Walter W. Johnson is a former NASA employee and is currently retired.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Lachter, J., Brandt, S.L., Battiste, V. et al. Enhanced ground support: lessons from work on reduced crew operations. Cogn Tech Work 19, 279–288 (2017). https://doi.org/10.1007/s10111-017-0422-6

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10111-017-0422-6

Keywords

Navigation