Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Universal Access in the Information Society
Erschienen in: Universal Access in the Information Society 3-4/2004

01.10.2004 | Long paper

Using speech and dialogue for interactive TV navigation

verfasst von: Aseel Berglund, Pontus Johansson

Erschienen in: Universal Access in the Information Society | Ausgabe 3-4/2004

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Interaction techniques for interactive television (iTV) are currently complex and difficult to use for a wide-range of viewers. Few previous studies have dealt with the potential benefits of multimodal dialogue interaction in the context of iTV for the purpose of flexibility, usability, efficiency, and accessibility. This paper investigates the benefits of introducing speech and connected dialogue for iTV interaction, and presents a case study in which a prototype system was built allowing users to navigate the information space and control the operation of the TV by a speech-based natural language interface. The system was evaluated by analysing the user experience in five categories capturing essential aspects of iTV interaction: interaction style, information load, data access, effectiveness and initiative. Design considerations relevant for speech and dialogue information systems for TV interfaces also emerged from the analysis.
Vorheriger Artikel Transformation frameworks and their relevance in universal design
Nächster Artikel The experience of being connected

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Fußnoten
1
This study has been sponsored by and conducted at Nokia Home Communications, a developer of home consumer products such as set-top boxes.
 
2
The Nokia Mediaterminal is not in the production line anymore.
 
Literatur
1.
Adams M, Anand P, Fox S (2001) Interactive television: coming soon to a screen near you. In: Mohan S, Ranjay G (eds) Kellogg Tech Ventures 2001
2.
Ali A, Lamont S (2000) Interactive television programs: current challenges and solutions. In: Proceedings of the 8th annual usability professionals’ association conference, UPA’00, North Carolina, pp 14–18
3.
Allen JF, Ferguson G, Stent A (2001) An architecture for more realistic conversational systems. In: Intelligent user interfaces. pp 1–8
4.
5.
Berglund A, Qvarfordt P (2003) Error resolution strategies for interactive television speech interfaces. In: Proceedings of the 9th IFIP TC13 international conference on human–computer interaction (INTERACT’03), Zurich, pp 105–112
6.
Black A, Bayley O, Burns C, Kuuluvainen I, Stoddard J (1994) Keeping viewers in the picture: real-world usability procedures in the development of a television control interface. In: Proceedings of the conference companion on human factors in computing systems, CHI’94, Boston, pp 243–244
7.
Bonnici S (2003) Which channel is that on? A design model for electronic programme guides. In: Proceedings of the 1st European conference on interactive television: from viewers to actors? (EuroITV), Brighton, UK, pp 49–57
8.
Brennan SE, Hulteen EA (1993) Interaction and feedback in a spoken language system. In: Proceedings of AAAI-93 fall symposium on human–computer collaboration: reconciling theory, synthesizing practice. AAAI Technical Report FS-93-05, pp 1–5
9.
Brennan SE, Hulteen EA (1995) Interaction and feedback in a spoken-language system: a theoretical framework. In: Knowledge-based systems 8:143–151
10.
Bretan I, Kroon P (1996) Concurrent engineering for an interactive TV interface. In: Proceedings of the conference companion on human factors in computing systems, CHI’96, Vancouver, pp 117–118
11.
Carbonell N (2003) Towards the design of usable multimodal interaction languages. In: Universal access in the information society: special issue on multimodality: a step towards universal access, vol 2, no. 2. Springer, Berlin Heidelberg New York, pp 143–159
12.
Choi H, Choi M, Yu H, Kim J (2003) An empirical study on the adoption of information appliances with a focus on interactive TV. Telematics Inform Issue 20:161–183CrossRef
13.
Clancey M (1994) The television audience examined. Advertising Res 34(4):77–87
14.
Cohen PR (1992) The role of natural language in a multimodal interface. In: Proceedings of the 5th annual ACM symposium on user interface software and technology (UIST’92), Monterey, pp 143–149
15.
Cohen P, McGee D, Clow J (2000) The efficiency of multimodal interaction for a map-based task. In: Proceedings of the applied natural language processing conference (ANLP’00), Seattle, pp 26–27
16.
Cohen P, Oviatt S (1994) The role of voice in human–machine communication. In: Roe D, Wilpon J (eds) Voice communication between humans and machines. National Academy of Sciences Press, Washington, pp 34–75
17.
Cotter P, Smyth B (2000) PTV: intelligent personalized TV guides. In: Proceedings of the 17th national conference on artificial intelligence, AAAI 2000, Austin, pp 957–964
18.
Enns N, MacKenzie S (1998) Touchpad-based remote control devices. In: Proceedings of the conference on human factors in computing systems, CHI’98, Los Angeles, pp 229–230
19.
Eronen L, Vuorimaa P (2000) User interfaces for digital television: a navigator case study. In: Proceedings of the working conference on advanced visual interfaces, AVI2000, Palermo. ACM Press, pp 276–279
20.
Flycht-Eriksson A, Jönsson A (2000) Dialogue and domain knowledge management in dialogue systems. In: Proceedings of the first SIGdial-workshop on discourse and dialogue, Hong Kong, pp 121–130
21.
Freeman J, Lessiter J (2003) Using attitude based segmentation to better understand viewer’s usability issues with digital and interactive TV. In: Proceedings of the 1st European conference on interactive television: from viewers to actors? (EuroITV), Brighton, UK, pp 19–27
22.
French T, Springett M (2003) Developing novel iTV applications: a user centric analysis. In: Proceedings of the 1st European conference on interactive television: from viewers to actors? (EuroITV), Brighton, UK, pp 29–39
23.
Gill JM, Perera SA (2003) Accessibility of universal design of interactive digital television. In: Proceedings of the 1st European conference on interactive television: from viewers to actors? (EuroITV), Brighton, UK, pp 83–89
24.
Goto J, Komine K, Kim Y-B, Uratani N (2003) A television control system based on spoken natural language dialogue. In: Proceedings of the 9th IFIP TC13 international conference on human–computer interaction, INTERACT 2003, Zürich, pp 765–768
25.
Grasso MA, Ebert DS, Finin TW (1998) The integrality of speech in multimodal interfaces. ACM Trans Comput Hum Interact (TOCHI) 5:303–325CrossRef
26.
Hackos JT and Redish JC (1998) User and task analysis for interface design. Wiley, New York
27.
Han SH, Yun MH, Kwahk J, Hong SW (2001) Usability of consumer electronic products. Int J Ind Ergon 28:143–151CrossRef
28.
Hauptmann AG, Witbrock MJ, Rudnicky AI, Reed S (1995) Speech for multimedia information retrieval. In: Proceedings of user interface software and technology, UIST-95, Pittsburgh, pp 79–80
29.
Hearst MA (1999) Trends and controversies: mixed-initiative interaction. IEEE Intell Syst 14(5):14–23CrossRef
30.
Holtzblatt K, Beyer H (1993) Making customer-centered design work for teams. Commun ACM 36(10):93–103CrossRef
31.
Ibrahim A, Lundberg J, Johansson J (2001) Speech enhanced remote control for media terminal. In: Proceedings of Eurospeech’01, vol 4. Aalborg, pp 2685–2688
32.
Johansson P (2001) Iterative development of an information-providing dialogue system. Master’s Thesis, Linköping University, Sweden
33.
Johansson P (2003) Natural language interaction in personalized EPGs. In: Proceedings of the 3rd workshop on personalization in TV (9th international conference on user modeling), Johnstown, pp 27–31
34.
Jönsson A (1997) A model for habitable and efficient dialogue management for natural language interaction. Nat Lang Eng 3:103–122CrossRef
35.
Kang M-H (2002) Interactivity in television: use and impact of an interactive program guide. J Broadcasting Electron Media 46(3):330–345
36.
Kaye B, Sapolsky B (1997) Electronic monitoring of in-home television RCD usage. J Broadcasting Electron Media 41(2):214–228
37.
38.
39.
Kvale S (1994) Ten standard reactions to qualitative research interviews. J Phenomenol Psychol 25:147–173
40.
Lee B, Lee RS (1995) How and why people watch TV: implications for the future of interactive television. Advertising Res 35(6):9–18
41.
Logan RJ, Lenzi L (1995) Innovations in RCA user interface design. Design Manag J 6(4):16–20MATH
42.
Logan RJ, Augaitis S, Renk T (1994) Design of simplified television remote controls: a case for behavioral and emotional usability. In: Proceedings of the human factors and ergonomics society 38th annual meeting, Santa Monica, 24–28 October, pp 365–369
43.
Mace RL, Hardie GJ, Place JP (1991) Accessible environments: toward universal design. In: Preiser W, Vischer J, White E (eds) Design interventions: toward a more humane architecture. Van Nostrand Reinhold, New York
44.
Mane A, Boyce S, Karis D, Yankelovich N (1996) Designing the user interface for speech recognition applications. ACM SIGCHI Bull 28:29–34CrossRef
45.
Marshall JP (1992) A manufacturing application of voice recognition for assembly of aircraft wire harnesses. In: Proceedings of speech tech/voice systems worldwide. Media Dimensions, New York
46.
Martin GL (1989) The utility of speech input in user-computer interfaces. Int J Man Machine Stud 30:355–375
47.
48.
Neilson IE, Lee J (1994) Conversations with graphics: implications for the design of natural language/graphics interfaces. Int J Hum Comput Stud 40:509–541CrossRef
49.
Oviatt S (1999) Mutual disambiguation of recognition errors in a multimodal architecture. In: Proceedings of the SIGCHI conference on human factors in computing systems. ACM Press, pp 576–583
50.
Oviatt S (2000) Multimodal system processing in mobile environments. In: Proceedings of the 13th annual ACM symposium on user interface software and technology (UIST’2000), San Diego, 5–8 November. ACM Press, New York, pp 21–30
51.
Oviatt S (2002) Multimodal interfaces. In: Jacko J, Sears A (eds) The human–computer interaction handbook: fundamentals, evolving technologies and emerging applications, Chap 14. Lawrence Erlbaum, Mahwah, pp 286–304
52.
Portolan N, Nael M, Renoullin JL, Naudin S (1999) Will we speak to our TV remote control in the future? In: Proceedings of the 17th international symposium on human factors in telecommunication, HFT’99, Copenhagen
53.
Renaud K, Cooper R (2000) Feedback in human–computer interaction: characteristics and recommendations. In: South African institute of computer scientists and information technologists. Annual research conference, Cape Town, pp 105–114
54.
Rice M (2003) A study of television and visual impairment: prospects for the accessibility of interactive television. In: Proceedings of European conference on interactive television: from viewers to actors? EuroITV03, Brighton, UK, pp 115–116
55.
Robertson S, Wharton C, Ashworth C, Franzke M (1996) Dual device user interface design: PDAs and interactive television. In: Proceedings of the SIGCHI conference on human factors in computing systems. ACM Press, pp 79–86
56.
Shneiderman B (1983) Direct manipulation: a step beyond programming languages. IEEE Comput 16:57–69
57.
Shneiderman B (1992) Designing the user interface: strategies for effective computer interaction, 2nd edn. Addison-Wesley, Reading
58.
Smyth B, Cotter P, Ryan J (2002) Evolving the personalized EPG—an alternative architecture for the delivery of DTV services. In: Proceedings of the 2nd workshop on personalization in future TV, 2nd international conference on adaptive hypermedia and adaptive web systems, Malaga
59.
Stephanidis C (ed), Salvendy G, Akoumianakis D, Bevan N, Brewer J, Emiliani PL, Galetsas A, Haataja S, Iakovidis I, Jacko J, Jenkins P, Karshmer A, Korn P, Marcus A, Murphy H, Stary C, Vanderheiden G, Weber G, Ziegler J (1998) Toward an information society for all: an international R&D agenda. Int J Hum Comput Interact 10(2):107–134
60.
61.
62.
Zaslow J (2002) If TiVo thinks you are gay, here’s how to set it straight. Wall Street J Online
63.
Van Dijk J, De Vos L (2001) Searching for the Holy grail: images of interactive television. New Media Soc 3(4):443–465CrossRef
64.
Visick D, Johnson P, Long J (1984) The use of simple speech recognizers in industrial applications. In: Proceedings of INTERACT’84, London
65.
Walker MA (1989) Natural language in a desktop environment. In: Salvendy G, Smith MJ (eds) Designing and using human–computer interfaces and knowledge based systems. Elsevier, Amsterdam, pp 502–509
66.
Walker MA, Whittaker S (1990) Mixed initiative in dialogue: an investigation into discourse segmentation. In: Proceedings of 28th annual meeting of the ACL, Pittsburgh, pp 70–79
67.
Westerink JHDM, van der Korst M, Roberts G (1998) Evaluating the use of pictographical representations for TV menus. In: Proceedings of CHI 98 conference summary on human factors in computing systems, Los Angeles. ACM Press, pp 217–218
Metadaten
Titel
Using speech and dialogue for interactive TV navigation
verfasst von
Aseel Berglund
Pontus Johansson
Publikationsdatum
01.10.2004
Erschienen in
Universal Access in the Information Society / Ausgabe 3-4/2004
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-004-0106-x

Weitere Artikel der Ausgabe 3-4/2004

Universal Access in the Information Society 3-4/2004 Zur Ausgabe

Long paper

Developing a navigation aid for the frail and visually impaired

Long paper

A taxonomy of novice user perception of error on the Web

Project brief

Lowering elderly Japanese users’ resistance towards computers by using touchscreen technology

Acknowledgement to reviewers

Acknowledgement to reviewers for 2003

Long paper

Comparing accessibility evaluation tools: a method for tool effectiveness

Long paper

Transformation frameworks and their relevance in universal design