Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Software and Systems Modeling
Erschienen in: Software and Systems Modeling 3/2014

01.07.2014 | Theme Section Paper

A case study on consistency management of business and IT process models in banking

verfasst von: Moisés Castelo Branco, Yingfei Xiong, Krzysztof Czarnecki, Jochen Küster, Hagen Völzer

Erschienen in: Software and Systems Modeling | Ausgabe 3/2014

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Organizations that adopt process modeling often maintain several co-existing models of the same business process. These models target different abstraction levels and stakeholder perspectives. Maintaining consistency among these models has become a major challenge for such organizations. Although several academic works have discussed this challenge, little empirical investigation exists on how people perform process model consistency management in practice. This paper aims to address this lack by presenting an in-depth empirical study of a business-driven engineering process deployed at a large company in the banking sector. We analyzed more than 70 business process models developed by the company, including their change history, with over 1,000 change requests. We also interviewed 9 business and IT practitioners and surveyed 23 such practitioners to understand concrete difficulties in consistency management, the rationales for the specification-to-implementation refinements found in the models, strategies that the practitioners use to detect and fix inconsistencies, and how tools could help with these tasks. Our contribution is a set of eight empirical findings, some of which confirm or contradict previous works on process model consistency management found in the literature. The findings provide empirical evidence of (1) how business process models are created and maintained, including a set of recurrent patterns used to refine business-level process specifications into IT-level models; (2) what types of inconsistencies occur; how they are introduced; and what problems they cause; and (3) what stakeholders expect from tools to support consistency management.
Vorheriger Artikel Guest editorial to the Theme Section on enterprise modelling
Nächster Artikel Multi-perspective enterprise modeling: foundational concepts, prospects and future research challenges

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren
Anhänge
Nur mit Berechtigung zugänglich
Fußnoten
Literatur
1.
Miers, D., White, S.A.: BPMN Modeling and Reference Guide Understanding and Using BPMN. Future Strategies Inc., Light-house (2008)
2.
3.
4.
Weidlich, M., Dijkman, R., Weske, M.: Deciding behaviour compatibility of complex correspondences between process models. In: Proceedings of the 8th International Conference on Business Process Management, ser. BPM’10, pp. 78–94. Springer, Berlin (2010)
5.
Dijkman, R.: Diagnosing differences between business process models. In: Proceedings of the 6th International Conference on Business Process Management, ser. BPM ’08, pp. 261–277. Springer, Berlin (2008)
6.
Li, C., Reichert, M., Wombacher, A.: On measuring process model similarity based on high-level change operations. In: Proceedings of the 27th International Conference on Conceptual Modeling. ser. ER ’08, pp. 248–264. Springer, Berlin (2008)
7.
Dijkman, R.: A classification of differences between similar business processes. In: Proceedings of the 11th IEEE International Enterprise Distributed Object Computing Conference. IEEE Computer Society, Washington, DC (2007)
8.
Henkel, M., Zdravkovic, J., Johannesson, P.: Service-based processes: design for business and technology. In: Proceedings of the 2nd International Conference on Service Oriented Computing. ser. ICSOC ’04, pp. 21–29. ACM, New York (2004)
9.
Koehler, J., Hauser, R., Küster, J., Ryndina, K., Vanhatalo, J., Wahler, M.: The role of visual modeling and model transformations in business-driven development. Electron. Notes Theor. Comput. Sci. 211, 5–15 (2008)CrossRef
10.
Zerguini, L.: A novel hierarchical method for decomposition and design of workflow models. J. Integr. Des. Process Sci. 8, 65–74 (2004)
11.
Soffer, P.: Refinement equivalence in model-based reuse: overcoming differences in abstraction level. J. Database Manag. 16(3), 21–39 (2005)CrossRefMathSciNet
12.
Weidlich, M., Barros, A.P., Mendling, J., Weske, M.: Vertical alignment of process models how can we get there? In: CAiSE 2009 Workshop Proceedings: BPMDS, pp. 71–84 (2009)
13.
Davenport, T.H.: Process Innovation: Reengineering Work Through Information Technology. Harvard Business School Press, Boston (1993)
14.
Rolland, C., Prakash, N.: Bridging the gap between organisational needs and ERP functionality. Requir. Eng. 5, 180–193 (2000). doi:10.​1007/​PL00010350
15.
Bieberstein, N., Bose, S., Fiammante, M., Jones, K., Shah, R.: Service-Oriented Architecture Compass: Business Value, Planning, and Enterprise Roadmap. Prentice Hall PTR, Upper Saddle River (2005)
16.
Bobrik, R., Reichert, M., Bauer, T.: View-based process visualization. In: BPM, pp. 88–95 (2007)
17.
18.
Delgado, A., Ruiz, F., de Guzman, I.G.-R., Piattini, M.: A model-driven and service-oriented framework for the business process improvement. J. Syst. Integr. 1(3), 45–55 (2010)
19.
Dijkman, R.M., Quartel, D.A.C., Pires, L.F., Sinderen, M.J.v.: A rigorous approach to relate enterprise and computational viewpoints. in: Proceedings of the Enterprise Distributed Object Computing Conference, Eighth IEEE International, pp. 187–200. IEEE Computer Society, Washington, DC (2004)
20.
Buchwald, S., Bauer, T., Reichert, M.: Bridging the gap between business process models and service composition specifications. In: Service Life Cycle Tools and Technologies: Methods, Trends and Advances. Idea Group Reference, pp. 124–153 (2011)
21.
Spanoudakis, G., Zisman, A.: Inconsistency management in software engineering: Survey and open research issues. In: Handbook of Software Engineering and Knowledge Engineering, pp. 329–380. World Scientific, Singapore (2001)
22.
Weidlich, M., Decker, G., Weske, M., Barros, A.: Towards vertical alignment of process models a collection of mismatches. Tech. Rep, Hasso Plattner Institute (2008)
23.
Weidlich, M., Mendling, J., Weske, M.: Efficient consistency measurement based on behavioural profiles of process models. IEEE Trans. Softw. Eng., PrePrints 99 (2010)
24.
Nuseibeh, B., Easterbrook, S., Russo, A.: Leveraging inconsistency in software development. Computer 33(4), 24–29 (2000)
25.
Decker, G.: Bridging the gap between business processes and existing IT functionality. In: Proceedings of the 1st International Workshop on Design of Service-Oriented Applications (WDSOA), pp. 17–24. ICSOC, Amsterdam (2005)
26.
Hegedüs, A., Horváth, A., Ráth, I., Branco, M.C., Varr, D.: Quick fix generation for DSMLs. In: Proceedings of IEEE Symposium on Visual Languages and Human-Centric Computing VLHCC 2011. IEEE (2011)
27.
Chen, H.-M.: Towards service engineering: Service orientation and Business-IT alignment. In: Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences, ser. HICSS ’08, p. 114. IEEE Computer Society, Washington, DC (2008)
28.
Werth, D., Leyking, K., Dreifus, F., Ziemann, J., Martin, A.: Managing SOA through business services: a business-oriented approach to service-oriented architectures. In: Proceedings of the 4th international conference on Service-oriented computing, ser. ICSOC’06, pp. 3–13. Springer, Berlin (2007)
29.
Tran, H., Zdun, U., Dustdar, S.: View-based integration of process-driven SOA models at various abstraction levels. In: Proceedings of First International Workshop on Model-Based Software and Data Integration MBSDI 2008. pp. 55–66, Springer, Berlin (2008)
30.
Küster, J.: Consistency Management of Object-Oriented Behavioral Models. Universit t Paderborn, Ph.D. dissertation (2004)
31.
Finkelstein, A., Sommerville, I.: The Viewpoints FAQ. Softw. Eng. J. 11(1), 2–4 (1996)CrossRef
32.
Emmerich, W., Finkelstein, A., Montangero, C., Antonelli, S., Armitage, S., Stevens, R.: Managing standards compliance. IEEE Trans. Softw. Eng. 25(6), 836–851 (1999)CrossRef
33.
Diskin, Z., Xiong, Y., Czarnecki, K.: Specifying overlaps of heterogeneous models for global consistency checking. In: Proceedings of the First International Workshop on Model-Driven Interoperability, ser. MDI ’10, pp. 42–51. ACM, New York, NY (2010)
34.
Marcus, A., Maletic, J.I.: Recovering documentation-to-source-code traceability links using latent semantic indexing. In: Proceedings of the 25th International Conference on Software Engineering. ser. ICSE ’03, pp. 125–135. IEEE Computer Society, Washington, DC (2003)
35.
Xing, Z.: Model comparison with GenericDiff. In: Proceedings of the IEEE/ACM international conference on Automated software engineering. ser. ASE ’10, pp. 135–138. ACM, New York (2010)
36.
Euzenat, J., Shvaiko, P.: Ontology Matching. Springer, Heidelberg (2007)MATH
37.
Rahm, E., Bernstein, P.A.: A survey of approaches to automatic schema matching. VLDB J. 10, 334–350 (2001)CrossRefMATH
38.
Nentwich, C., Emmerich, W., Finkelstein, A.: Consistency management with repair actions. In: 25th International Conference on Software Engineering, Proceedings, pp. 455–464 (2003)
39.
Egyed, A., Letier, E., Finkelstein, A.: Generating and evaluating choices for fixing inconsistencies in uml design models. In: 23rd IEEE/ACM International Conference on Automated Software Engineering, 2008. ASE 2008, pp. 99–108 (2008)
40.
Amelunxen, C., Legros, E., Schürr, A., Stürmer, I.: Checking and enforcement of modeling guidelines with graph transformations. In: Applications of Graph Transformations with Industrial Relevance, pp. 313–328. LNCS, vol. 5088, Springer, Berlin (2008)
41.
Pinna Puissant, J., Mens, T., Van Der Straeten, R.: Resolving Model Inconsistencies with Automated Planning. In: Proceedings of the 3rd Workshop on Living with Inconsistencies in Software Development. CEUR Workshop Proceedings, pp. 8–14 (2010)
42.
Xiong, Y., Hubaux, A., She, S., Czarnecki, K.: Generating range fixes for software configuration. In: ICSE’12: 34th International Conference on, Software Engineering, pp. 58–68 (2012)
43.
Küster, J.M.: Towards inconsistency handling of object-oriented behavioral models. Electronic Notes in Theoretical Computer Science. 109, pp. 57–69, 2004. Proceedings of the Workshop on Graph Transformation and Visual Modelling Techniques (2004)
44.
Dijkman, R., Dumas, M., Garcia-Banuelos, L., Kaarik, R.: Aligning Business Process Models. In 2009 IEEE International Enterprise Distributed Object Computing Conference. IEEE, pp. 45–53 (2009)
45.
van Dongen, B., Dijkman, R., Mendling, J.: Measuring Similarity between Business Process Models. In: Proceedings of the 20th International Conference on Advanced Information Systems Engineering (CAiSE 2008), ser. Lecture Notes in Computer Science, Z. Bellahs ne and M. L onard, Eds., vol. 5074, pp. 450–464. Springer, Montpellier (2008)
46.
Weidlich, M., Dijkman, R., Mendling, J.: The ICoP framework: identification of correspondences between process models. In: Proceedings of the 22nd International Conference on Advanced Information Systems Engineering. ser. CAiSE’10, pp. 483–498. Springer, Heidelberg (2010)
47.
Branco, M.C., Troya, J., Czarnecki, K., Küster, J., Völzer, H.: Matching Business Process Workflows Across Abstraction Levels. In: Proceedings of 15th ACM/IEEE International Conference on Model Driven Engineering Languages and Systems, ser. MODELS 2012. ACM/IEEE (2012)
48.
Vanhatalo, J., Völzer, H., Leymann, F.: Faster and More Focused Control-Flow Analysis for Business Process Models Through SESE Decomposition. In: ICSOC 2007, ser. LNCS, pp. 43–55. Springer, Berlin (2007)
49.
Fluri, B., Wursch, M., Pinzger, M., Gall, H.: Change distilling: tree differencing for fine-grained source code change extraction. IEEE Trans. Softw. Eng. 33(11), 725–743 (2007)CrossRef
50.
Vanhatalo, J., Völzer, H., Koehler, J.: The refined process structure tree. In: Proceedings of the 6th International Conference on Business Process Management, ser. BPM ’08, pp. 100–115. Springer, Berlin (2008)
51.
Gerth, C., Küster, J.M., Luckey, M., Engels, G.: Precise detection of conflicting change operations using process model terms. In: Proceedings of the 13th international conference on Model driven engineering languages and systems: Part II, ser. MODELS’10, pp. 93–107. Springer, Berlin (2010)
52.
53.
Küster, J.M., Gerth, C., Förster, A., Engels, G.: Detecting and resolving process model differences in the absence of a change log. In: Proceedings of the 6th International Conference on Business Process Management, ser. BPM ’08, pp. 244–260. Springer, Berlin (2008)
54.
Küster, J.M., Ryndina, K.: Improving inconsistency resolution with side-effect evaluation and costs. In: MoDELS, pp. 136–150 (2007)
55.
Hutchinson, J., Rouncefield, M., Whittle, J.: Model-driven engineering practices in industry. In: Proceeding of the 33rd International Conference on Software Engineering, ser, pp. 633–642. ICSE ’11. ACM, New York (2011)
56.
Zapf M., Heinzl, A.: Evaluation of generic process design patterns: An experimental study. In: Business Process Management, Models, Techniques, and Empirical Studies, pp. 83–98. Springer, London (2000)
57.
Vanhatalo, J., Völzer, H., Leymann, F.: Faster and more focused control-flow analysis for business process models through sese decomposition. In: Proceedings of the 5th International Conference on Service-Oriented Computing, ser. ICSOC ’07, pp. 43–55. Springer, Berlin (2007)
Metadaten
Titel
A case study on consistency management of business and IT process models in banking
verfasst von
Moisés Castelo Branco
Yingfei Xiong
Krzysztof Czarnecki
Jochen Küster
Hagen Völzer
Publikationsdatum
01.07.2014
Verlag
Springer Berlin Heidelberg
Erschienen in
Software and Systems Modeling / Ausgabe 3/2014
Print ISSN: 1619-1366
Elektronische ISSN: 1619-1374
DOI
https://doi.org/10.1007/s10270-013-0318-8

Weitere Artikel der Ausgabe 3/2014

Software and Systems Modeling 3/2014 Zur Ausgabe

Theme Section Paper

Multi-perspective enterprise modeling: foundational concepts, prospects and future research challenges

Theme Section Paper

From enterprise architecture to business models and back

Theme Section Paper

Strategic business modeling: representation and reasoning

Theme Section Paper

Literature review of reuse in business process modeling

Theme Section Paper

Extending enterprise architecture modeling languages for domain specificity and collaboration: application to telecommunication service design

Theme Section Paper

A reference requirements set for public service provision enterprise architectures