nach oben

Journal of Business Ethics

Erschienen in:

09.01.2016

Cognitive Processes in the CSR Decision-Making Process: A Sensemaking Perspective

verfasst von: Ulf H. Richter, Felix F. Arndt

Erschienen in: Journal of Business Ethics | Ausgabe 3/2018

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Applying the sensemaking perspective in the field of corporate social responsibility (CSR) is a recent but promising development. Using an in-depth exploratory case study, we analyze and discuss the CSR character of British American Tobacco (BAT) Switzerland. Our findings indicate that BAT Switzerland does not follow traditional patters of building CSR. BAT Switzerland can be classified as a “legitimacy seeker,” characterized mainly by a relational identity orientation and legitimation strategies that might provide pragmatic and/or cognitive legitimacy. We conclude that understanding the cognitive processes underlying the CSR decision-making process is of fundamental value when analyzing and changing the CSR approach of a firm. We discuss boundary conditions of the CSR character framework and expand it by differentiating between process and product legitimacy, as both perspectives have important but possibly different implications for the firm.

Vorheriger Artikel Do Corporate Social Performance Targets in Executive Compensation Contribute to Corporate Social Performance?

Nächster Artikel CSR Strategies in Response to Competitive Pressures

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Nur mit Berechtigung zugänglich

Switzerland is generally acknowledged in Europe as a conservative environment where changes occur slowly, and usually considerably later than in more progressive European countries.

One of the consequences was that BAT Switzerland shows a relatively homogeneous picture with regards to responses of different interviewees and the information available on the local website.

Agle, B. R., Mitchell, R. K., & Sonnenfeld, J. A. (1999). Who matters to Ceos? An investigation of stakeholder attributes and salience, corpate performance, and Ceo values. Academy of Management Journal, 42(5), 507–525.CrossRef

Basu, K., & Palazzo, G. (2008). Corporate social responsibility: A process model of sensemaking. Academy of Management Review, 33(1), 122–136.CrossRef

BAT Switzerland (2007). Welcome to British American Tobacco Switzerland. Retrieved March 5, 2007 from http://www.bat.ch/.

Brickson, S. L. (2005). Organizational identity orientation: Forging a link between organizational identity and organizations’ relations with stakeholders. Administrative Science Quarterly, 50(4), 576–609.CrossRef

Brickson, S. L. (2007). Organizational identity orientation: The genesis of the role of the firm and distinct forms of social value. Academy of Management Review, 32(3), 864–888.CrossRef

Calton, J. M., & Payne, S. L. (2003). Coping with paradox multistakeholder learning dialogue as a pluralist sensemaking process for addressing messy problems. Business and Society, 42(1), 7–42.CrossRef

Chapman, S. (2004). Advocacy in action: extreme corporate makeover interruptus: denormalising tobacco industry corporate schmoozing. Tobacco control, 13(4), 445.CrossRef

Chen, S., & Bouvain, P. (2009). Is corporate responsibility converging? A comparison of corporate responsibility reporting in the USA, UK, Australia, and Germany. Journal of Business Ethics, 87(1), 299–317.CrossRef

Clarkson, M. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review, 20(1), 92–117.

Crane, A., Matten, D., & Moon, J. (2004). Stakeholders as citizens? Rethinking rights, participation, and democracy. Journal of Business Ethics, 53(1–2), 107–122.CrossRef

Drumwright, M. (1996). Company advertising with a social dimension: The role of noneconomic buying criteria. Journal of Marketing, 60, 71–87.CrossRef

Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.

Gardberg, N. A., & Fombrun, C. J. (2006). Corporate citizenship: Creating intangible assets across institutional environment. Academy of Management Review, 31(2), 329–346.CrossRef

Gilbert, D. U., & Rasche, A. (2008). Opportunities and problems of standardized ethics initiatives—a stakeholder theory perspective. Journal of Business Ethics, 82(3), 755–773.CrossRef

Grayson, K., & Rust, R. (2001). Interrater reliability assessment in content analysis. Journal of Consumer Psychology, 10(12), 71–73.CrossRef

Griffin, J. J., & Dunn, P. (2004). Corporate public affairs: Commitment, resources, and structure. Business and Society, 43(2), 196–220.CrossRef

Grolin, J. (1998). Corporate legitimacy in risk society: the case of Brent Spar. Business Strategy and the Environment, 7(4), 213–222.CrossRef

Habermas, J. (2001). The postnational constellation: Political essays (M. Pensky, Trans.). Cambridge, MA: MIT Press.

Hastings, M. (1999). A new operational paradigm for oil operations in sensitive environments: An analysis of social pressure, corporate capabilities and competitive advantage. Business Strategy and the Environment, 8, 267–280.CrossRef

Herriott, S. R., Levinthal, D., & March, J. G. (1985). Learning from experience in organizations. The American Economic Review, 75, 298–302.

Hiss, S. (2009). From implicit to explicit corporate social responsibility. Business Ethics Quarterly, 19(3), 433–451.CrossRef

Holder-Webb, L., Cohen, J. R., Nath, L., & Wood, D. (2009). The supply of corporate social responsibility disclosures among US firms. Journal of Business Ethics, 84(4), 497–527.CrossRef

Hsu, K. T. (2012). The advertising effects of corporate social responsibility on corporate reputation and brand equity: Evidence from the life insurance industry in Taiwan. Journal of business ethics, 109(2), 189–201.CrossRef

Isabella, L. A. (1990). Evolving interpretations as a change unfolds: How managers construe key organizational events. Academy of Management Journal, 33(1), 7–41.CrossRef

Jahdi, K. S., & Acikdilli, G. (2009). Marketing communications and corporate social responsibility (CSR): marriage of convenience or shotgun wedding? Journal of Business Ethics, 88(1), 103–113.CrossRef

Joutsenvirta, M. (2011). Setting boundaries for corporate social responsibility: Firm–NGO relationship as discursive legitimation struggle. Journal of Business Ethics, 102(1), 57–75.CrossRef

Kaptein, M., & Van Tulder, R. (2003). Toward effective stakeholder dialogue. Business and Society Review, 108(2), 203–224.CrossRef

Lindorff, M., Jonson, E. P., & McGuire, L. (2012). Strategic corporate social responsibility in controversial industry sectors: The social value of harm minimisation. Journal of Business Ethics, 110(4), 457–467.CrossRef

Maitland, I. (1985). The limits of business self-regulation. California Management Review, 27(3), 132.CrossRef

Maon, F., Lindgreen, A., & Swaen, V. (2010). Organizational stages and cultural phases: a critical review and a consolidative model of corporate social responsibility development. International Journal of Management Reviews, 12(1), 20–38.CrossRef

Matten, D., & Crane, A. (2005). Corporate citizenship: Toward an extended theoretical conceptualization. Academy of Management Review, 30(1), 166–179.CrossRef

Matten, D., & Moon, J. (2008). “Implicit” and “explicit” CSR: a conceptual framework for a comparative understanding of corporate social responsibility. Academy of Management Review, 33(2), 404–424.CrossRef

Meyer, J. W., & Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83, 340–363.CrossRef

Mirvis, P., & Googins, B. (2006). Stages of corporate citizenship. California Management Review, 48(2), 104–126.CrossRef

Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review, 22(4), 853–886.

O’Higgins, E. R. (2010). Corporations, civil society, and stakeholders: An organizational conceptualization. Journal of Business Ethics, 94(2), 157–176.CrossRef

Paine, L. S. (1994). Managing for organizational integrity. Harvard Business Review, 72(2), 106–117.

Palazzo, G., & Richter, U. (2005). CSR business as usual? The case of the tobacco industry. Journal of Business Ethics, 61(4), 387–401.CrossRef

Palazzo, G., & Scherer, A. G. (2006). Corporate legitimacy as deliberation: A communicative framework. Journal of Business Ethics, 66(1), 71–88.CrossRef

Petrick, J. A., & Quinn, J. F. (2001). The challenge of leadership accountability for integrity capacity as a strategic asset. Journal of Business Ethics, 34(3–4), 331–343.CrossRef

Rasche, A., De Bakker, F. G., & Moon, J. (2013). Complete and partial organizing for corporate social responsibility. Journal of Business Ethics, 115(4), 651–663.CrossRef

Rasche, A., & Esser, D. E. (2006). From stakeholder management to stakeholder accountability. Journal of Business Ethics, 65(3), 251–267.CrossRef

Ring, P. S., & Rands, G. P. (1989). Sensemaking, understanding, and committing. In A. H. Van de Ven, H. Angle, & M. S. Poole (Eds.), Research on the management of innovation: The Minnesota Studies (pp. 337–366). New York: Ballinger/Harper Row.

Sackmann, S. A. (1992). Culture and subcultures: An analysis of organizational knowledge. Administrative Science Quarterly, 37(1), 140–161.CrossRef

Schwenk, C. R. (1984). Cognitive simplification processes in strategic decision-making. Strategic Management Journal, 5(2), 111–128.CrossRef

Smith, N. C. (2003). Corporate social responsibility: Whether or how? California Management Review, 45(4), 52–76.CrossRef

Spence, D. P. (1982). Narrative truth and historical truth. New York: Norton.

Suchman, M. (1995). Managing legitimacy and institutional approaches. Academy of Management Review, 20(3), 571–610.

Svendsen, A. (1998). The stakeholder strategy: Profiting from collaborative business relationships. San Francisco: Berrett-Koehler Publishers.

Tyler, T., Dienhart, J., & Thomas, T. (2008). The ethical commitment to compliance: Building value-based cultures. California Management Review, 50(2), 31.CrossRef

Ulmer, R. R., & Sellnow, T. L. (2000). Consistent questions of ambiguity in organizational crisis communication: Jack in the Box as a case study. Journal of Business Ethics, 25(2), 143–155.CrossRef

Vining, A. R., Shapiro, D. M., & Borges, B. (2005). Building the firm’s political (lobbying) strategy. Journal of Public Affairs, 5(2), 150–175.CrossRef

Weick, K. E. (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38, 628–652.CrossRef

Weick, K. E. (1995). Sensemaking in organizations (Vol. 3). London: Sage.

Yin, R. K. (1989). Case study research: Design and methods. Newbury Park, CA: Sage Publications.

Yu, X. (2008). Impacts of corporate code of conduct on labor standards: A case study of reebok’s athletic footwear supplier factory in China. Journal of Business Ethics, 81, 513–529.CrossRef

Zadek, S. (2004). The path to corporate responsibility. Harvard Business Review, 82(12), 125–132.

Titel: Cognitive Processes in the CSR Decision-Making Process: A Sensemaking Perspective
verfasst von: Ulf H. Richter
Felix F. Arndt
Publikationsdatum: 09.01.2016
Verlag: Springer Netherlands
Erschienen in: Journal of Business Ethics / Ausgabe 3/2018
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI: https://doi.org/10.1007/s10551-015-3011-8

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 3/2018

Firm-Level Determinants of Political CSR in Emerging Economies: Evidence from India

Does Corporate Social Responsibility Affect Information Asymmetry?

A Bi-Directional Examination of the Relationship Between Corporate Social Responsibility Ratings and Company Financial Performance in the European Context

Corporate Social Responsibility Through a Feminist Lens: Domestic Violence and the Workplace in the 21st Century

Family Firms’ Corporate Social Performance: A Calculated Quest for Socioemotional Wealth

Corporate Social Responsibility and Investment Efficiency