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Journal of Business Ethics

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25.06.2018 | Original Paper

Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation

verfasst von: Nathan Robert Neale, Kenneth D. Butterfield, Jerry Goodstein, Thomas M. Tripp

Erschienen in: Journal of Business Ethics | Ausgabe 3/2020

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Abstract

A growing body of literature has examined managers’ use of restorative practices in the workplace. However, little is currently known about why managers use restorative practices as opposed to alternative (e.g., punishment) responses. We employed a qualitative interview technique to develop an inductive model of managers’ restorative versus punitive response in the context of employee wrongdoing. The findings reveal a set of key motivating and moderating influences on the manager’s decision to respond to wrongdoing in a restorative versus punitive manner. The findings also suggest that managers’ personal needs and perceived duties in the aftermath of employee wrongdoing are generally more consistent with restorative responses than punishment responses, which helps explain managers’ use of restorative workplace practices.

Vorheriger Artikel External Whistleblowers’ Experiences of Workplace Bullying by Superiors and Colleagues

Nächster Artikel Antecedents of Duty Orientation and Follower Work Behavior: The Interactive Effects of Perceived Organizational Support and Ethical Leadership

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Managers were asked to discuss two separate incidents in random order—one involving a punishment response and one involving a restorative response. A restorative response was described as “emphasizing repairing harm and restoring victims and third parties after being harmed by an offender, while also helping the offender by doing things like trying to reintegrate them back into the workplace.”

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Titel: Managers’ Restorative Versus Punitive Responses to Employee Wrongdoing: A Qualitative Investigation
verfasst von: Nathan Robert Neale
Kenneth D. Butterfield
Jerry Goodstein
Thomas M. Tripp
Publikationsdatum: 25.06.2018
Verlag: Springer Netherlands
Erschienen in: Journal of Business Ethics / Ausgabe 3/2020
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI: https://doi.org/10.1007/s10551-018-3935-x

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