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Information Systems Frontiers

Erschienen in:

01.06.2015

Improving service of online health information provision: A case of usage-driven design for health information portals

verfasst von: Bang Viet Nguyen, Frada Burstein, Julie Fisher

Erschienen in: Information Systems Frontiers | Ausgabe 3/2015

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Abstract

Health information portals (HIPs) are now well-established channels for providing reliable and relevant health information as a service to health information consumers. The concept of a smart health information portal was proposed to improve the search experience of HIP users, advancing HIPs learning capability by looking at usage data. This paper describes a design-science research project which utilized insights from usage data to address search issues. A conceptual approach and an architecture to enable usage-driven capability are described. We propose two specific applications, a HIP-specific content issue reporting tool and a topic search feature, to demonstrate how usage data can enhance HIP operations and users’ search experience. Based on the demonstrated implementations and empirical analysis, this paper also discusses how usage-driven design can lead to improved service in online health information provision.

Vorheriger Artikel Adoption of Software as a Service (SaaS) Enterprise Resource Planning (ERP) Systems in Small and Medium Sized Enterprises (SMEs)

Nächster Artikel Categorizing consumer behavioral responses and artifact design features: The case of online advertising

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Titel: Improving service of online health information provision: A case of usage-driven design for health information portals
verfasst von: Bang Viet Nguyen
Frada Burstein
Julie Fisher
Publikationsdatum: 01.06.2015
Verlag: Springer US
Erschienen in: Information Systems Frontiers / Ausgabe 3/2015
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-014-9507-4

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