Abstract
An emergency response decision support system (ERDSS) needs to assist decision makers to evaluate emergency plans and select an appropriate one during an emergency by supporting heterogeneous emergency response data sources and providing decision makers the access to appropriate emergency rescue knowledge. It also needs to provide differentiated services to meet requirements. Whether the system is effective or not depends on the framework it is based on. This study proposes an ERDSS framework that consists of ten functional modules: Emergency Service Helpdesk, Command and Coordination Center, Emergency Plan Management, Emergency Relief Supplies Management, Emergency Finance Budget Management, Emergency Organization and Activity Management, Emergency Knowledge Warehouse, Emergency Alarm Management, and Problem Analysis and Management. A case study is conducted on Shanghai emergency management decision support system, an EMDSS based on this framework and applied currently in Shanghai, China. The study demonstrates that the proposed ERDSS system framework can provide theoretical and practical guidance for designing and developing effective emergency response systems.
Similar content being viewed by others
References
Abimbola A (2007) Information security incident response. Netw Secur 12:10–13
Abrahamsson M, Hassel H, Tehler H (2010) Towards a system-oriented framework for analysing and evaluating emergency response. J Conting Crisis Manag 18(1):14–25
Alexander D (2005) Towards the development of a standard in emergency planning. Disaster Prev Manag 14(2):158–175
Amailef K, Lu J (2008) m-Government: a framework of mobile-based emergency response systems. In: Li SZ, Li TR, Ruan D (eds) Proceeding of 3rd international conference on intelligent system and knowledge engineering (ISKE 2008), Xiamen, China, 17–19 Nov. 2008, pp 1398–1403
Arora H, Raghu TS, Vinze A (2010) Resource allocation for demand surge mitigation during disaster response. Decis Support Syst 50(1):304–315
Balcik B, Beamon BM, Krejci CC, Muramatsu KM, Ramirez M (2010) Coordination in humanitarian relief chains: practices, challenges and opportunities. Int J Prod Econ 126(1):22–34
Barfod MB, Kim BS, Leleur S (2011) Composite decision support by combining cost-benefit and multi-criteria decision analysis. Decis Support Syst 51(1):167–175
Bertsh V, Geldermann J (2008) Preference elicitation and sensitivity analysis in multicriteria group decision support for industrial risk and emergency management. Int J Emerg Manag 5(1–2):7–24
Calixto E, Larouvere EL (2010) The regional emergency plan requirement: application of the best practices to the Brazilian case. Saf Sci 48(8):991–999
Capozucca A, Guelfi N (2010) Modelling dependable collaborative time-constrained business processes. Enterp Inf Syst 4(2):153–214
Carver L, Turoff M (2007) Human-computer interaction: the human and computer as a team in emergency management information systems. Commun ACM 50(3):33–38
Chen R, Rao HR, Sharman R, Upadhyaya SJ, Chakravarti N (2008) Emergency response information system interoperability: development of chemical incident response data model. J Assoc Inf Syst 9(3–4):200–230
Chen R, Sharman R, Rao HR, Upadhyaya SJ (2008) Coordination in emergency response management. Commun ACM 51(5):66–73
Cheng CY, Qian X (2010) Evaluation of emergency planning for water pollution incidents in reservoir based on fuzzy comprehensive assessment. Procedia Environ Sci 2:566–570
Chiang D, Lin C, Chen M (2011) The adaptive approach for storage assignment by mining data of warehouse management system for distribution centres. Enterp Inf Syst 5(2):219–234
Currion P, de Silva C, Walle B (2007) Open source software for disaster management. Commun ACM 50(3):61–65
Dilmaghani RB, Rao RR (2007) Hybrid communication infrastructure and social implications for disaster management. In: Sprague RH (ed) Proceedings of the 40th Hawaii international conference on system sciences, pp 1–22
Du Y, Qi L, Zhou M (2011) A vector matching method for analysing logic Petri nets. Enterp Inf Syst 5(4):449–468
Duan L, Strret W, Xu E (2011) Healthcare information systems: data mining methods in the creation of a clinical recommender system. Enterp Inf Syst 5(2):169–181
Edgington TM, Raghu TS, Vinze AS (2010) Using process mining to identify coordination patterns in IT service management. Decis Support Syst 49(2):175–186
Erol O, Sauser B, Mansouri M (2010) A framework for investigation into extended enterprise resilience. Enterp Inf Syst 4(2):111–136
Evans D, Yen DC (2006) E-government: evolving relationship of citizens and government, domestic, and international development. Gov Inf Q 23(2):207–235
Faraj S, Xiao Y (2006) Coordination in fast-response organizations. Manag Sci 52(8):1155–1169
Fiedrich F, Burghardt P (2007) Agent-based systems for disaster management. Commun ACM 50(3):41–42
Forte D (2007) Security standardization in incident management: the ITIL approach. Netw Secur 2007(1):14–16
French S, Turoff M (2007) Decision support systems. Commun ACM 50(3):39–40
Gheorghe AV, Vamanu D (1995) A pilot decision support system for nuclear power emergency management. Saf Sci 20(1):13–26
Gibb F, Buchanan S, Shah S (2006) An integrated approach to process and service management. Int J Inf Manag 26(1):44–58
Governatori G, Iannella R (2011) A modelling and reasoning framework for social networks policies. Enterp Inf Syst 5(1):145–167
Green LV, Kolesar PJ (2004) Improving emergency responsiveness with management science. Manag Sci 50(8):1001–1014
Halchin LE (2004) Electronic government: government capability and terrorist resource. Gov Inf Q 21(4):406–419
He Q, Peng SJ, Zhai J, Xiao HW (2011) Development and application of a water pollution emergency response system for the Three Gorges Reservoir in the Yangtze River. J Environ Sci 23(4):595–600
Hernandez JZ, Serrano JM (2001) Knowledge-based models for emergency management systems. Expert Syst Appl 20(2):173–186
Hildreth R (2007) Integrating emergency and disaster planning. Natl Civic Rev 96(4):59–61
Hobeika AG, Kim S, Beckwith RE (1994) A decision support system for developing evacuation plans around nuclear power stations. Interfaces 24(5):22–35
Hou H, Hu M, Chen L, Choi J (2011) An enhanced model framework of personalized material flow services. Inf Technol Manag 12(2):149–159
Huang G, Li L (2009) A mathematical model of infectious diseases. Ann Oper Res 168(1):41–80
Ingram A (2010) Governmentality and security in the US president’s emergency plan for AIDS relief (PEPFAR). Geoforum 41(4):607–616
Jaeger PT, Shneiderman B, Fleischmann KR, Preece J, Qu Y, Wu PF (2007) Community response grids: e-government, social networks, and effective emergency management. Telecommun Policy 31(10–11):592–604
Kakousis K, Paspallis N, Papadopoulos G (2010) A survey of software adaptation in mobile and ubiquitous computing. Enterp Inf Syst 4(4):355–389
Kim JK, Sharman R, Rao HR, Upadhyaya S (2007) Efficiency of critical incident management systems: instrument development and validation. Decis Support Syst 44(1):235–250
Kumar S, Kadow B, Lamkin M (2011) Challenges with the introduction of radio-frequency identification systems into a manufacturer’s supply chain-a pilot study. Enterp Inf Syst 5(2):235–253
Lee EK, Maheshwary S, Mason J, Glisson W (2006) Large-scale dispensing for emergency response to bioterrorism and infectious-disease outbreak. Interfaces 36(6):591–607
Li L (2006) The effects of information technology implementation on supply chain collaboration. Int J Internet Enterp Manag 4(2):118–134
Li L (2011) Introduction: advances in e-business engineering. Inf Technol Manag 12(2):49–50
Li L (2012) Effects of enterprise technology on supply chain collaboration: analysis of China-linked supply chain. Enterp Inf Syst 6(1):55–77
Li L, Su Q, Chen X (2011) Ensuring supply chain quality performance through applying the SCOR model. Int J Prod Res 49(1):33–57
Li L, Valerdi R, Warfield J (2008) Advances in enterprise information systems. Inf Syst Frontier 10(5):499–501
Li L, Warfield J (2011) Perspectives on quality coordination and assurance in global supply chains. Int J Prod Res 49(1):1–4
Li L, Xu L (1991) An integrated information system for the intervention and prevention of AIDS. Int J Biomed Comput 29(3–4):191–206
Li L, Xu L (1992) Application of information systems to AIDS risk reduction. Med Inform 17(4):199–214
Li L, Xu L, Jeng HA, Naik D, Allen T, Frontini M (2008) Creation of environmental health information system for public health service: a pilot study. Inf Syst Frontiers 10(5):531–543
Li T, Feng S, Li L (2001) Information visualization for intelligent decision support systems. Knowl Based Syst 14(5–6):259–262
Liang HG, Xue YJ (2004) Investigating public health emergency response information system initiatives in China. Int J Med Inform 73(9–10):675–685
Liu B, Cao S, He W (2011) Distributed data mining for e-business. Inf Technol Manag 12(2):67–79
Liu D, Deters R, Zhang W (2010) Architectural design for resilience. Enterp Inf Syst 4(2):137–152
Liu W, Du Y, Yan C (2012) Soundness preservation in composed logic time workflow nets. Enterp Inf Syst 6(1):95–113
Lu Y, Yang D (2011) Information exchange in virtual communities under extreme disaster conditions. Decis Support Syst 50(2):529–538
Luo J, Xu L, Jamont JP, Zeng L, Shi Z (2007) A flood decision support system on agent grid: method and implementation. Enterp Inf Syst 1(1):49–68
Lykourentzou I, Dagka F, Papadaki K, Lepouras G, Vassilaskis C (2012) Wikis in enterprise settings: a survey. Enterp Inf Syst 6(1):1–53
Ma J, Wang K, Xu L (2011) Modelling and analysis of workflow for lean supply chains. Enterp Inf Syst 5(4):423–447
Manoj BS, Baker AH (2007) Communication challenges in emergency response. Commun ACM 50(3):51–53
Mendonca D (2007) Decision support for improvisation in response to extreme events: learning from the response to the 2001 World Trade Center attack. Decis Support Syst 43(1):952–967
Mendonca D, Beroggi GEG, Wallace WA (2001) Decision support for improvisation during emergency response operations. Int J Emerg Manag 1(1):30–39
Mendonca D, Beroggi GEG, van Gent D, Wallace WA (2006) Designing gaming simulations for the assessment of group decision support systems in emergency response. Saf Sci 44(6):523–535
Mendonca D, Jefferson T, Harrald J (2007) Collaborative adhocracies and mix-and-match technologies in emergency management. Commun ACM 50(3):45–49
Mesquida AL, Mas A, Amengual E, Calvo-Manzano J (2012) IT service management process improvement based on ISO/IEC 15504: a systematic review. Inf Softw Technol 54(3):239–247
Mietzner R, Leymann F, Unger T (2011) Horizontal and vertical combination of multi-tenancy patterns in service-oriented applications. Enterp Inf Syst 5(1):59–77
Minciardi R, Sacile R, Trasforini E (2007) A decision support system for resource intervention in real-time emergency management. Int J Emerg Manag 4(1):59–71
Ntuen CA, Balogun O, Boyle E, Turner A (2006) Supporting command and control training functions in the emergency management domain using cognitive systems engineering. Ergonomics 49(12–13):1415–1436
Palen L, Hiltz SR, Liu SB (2007) Online forums supporting grassroots participation in emergency preparedness and response. Commun ACM 50(3):54–58
Papamichail KN, French S (2005) Design and evaluation of an intelligent decision support system for nuclear emergencies. Decis Support Syst 41(1):84–111
Peng Y, Zhang Y, Tang Y, Li SM (2011) An incident information management framework based on data integration, data mining, and multi-criteria decision making. Decis Support Syst 51(2):316–327
Perez-Castillo R, Weber B, Pinggera J, Zugal S, de Guzman I, Piattini M (2011) Generating event logs from non-process-aware systems enabling business process mining. Enterp Inf Syst 5(3):301–335
Perry NC, Wiggins MW, Childs M, Fogarty G (2012) Can reduced processing decision support interfaces improve the decision-making of less-experienced incident commanders? Decis Support Syst 52(2):497–504
Piao C, Han X, Wu H (2010) Research on e-commerce transaction networks using multi-agent modelling and open application programming interface. Enterp Inf Syst 4(3):329–353
Raths D (2008) Sharing data in a crisis: state and local groups work on interoperability. KM World 4(16–17):29
Schaafstal AM, Johnston JH, Oser RL (2001) Training teams for emergency management. Comput Hum Behav 17(5–6):615–626
Shan SQ, Wang L, Wang J, Hao Y, Hua F (2011) Research on e-Government evaluation model based on the principal component analysis. Inf Technol Manag 12(2):173–185
Shen C, Chou C (2010) Business process re-engineering in the logistics industry: a study of implementation, success factors, and performance. Enterp Inf Syst 4(1):61–78
Shen M, Carswell M, Santhanam R, Bailey K (2012) Emergency management information systems: could decision makers be supported in choosing display formats? Decis Support Syst 52(2):318–330
Shendarkar A, Vasudevan K, Lee S, Son YJ (2008) Crowd simulation for emergency response using BDI agents based on immersive virtual reality. Simul Model Pract Theory 16(9):1415–1429
Siassakos D, Fox R, Crofts JF, Hunt LP, Winter C, Draycott TJ (2011) The management of a simulated emergency: better teamwork, better performance. Resuscitation 82(2):203–206
Thompson S, Altay N, Green WG III, Lapetina J (2006) Improving disaster response efforts with decision support systems. Int J Emerg Manag 3(4):250–263
Turoff M (2002) Past and future emergency response information systems. Commun ACM 45(4):29–32
Wang H, Wu H (2011) Supporting process design for e-business via an integrated process repository. Inf Technol Manag 12(2):97–109
Wang J, Gao F, Ip W (2010) Measurement of resilience and its application to enterprise information systems. Enterp Inf Syst 4(2):215–223
Wang L, Xu L, Wang X, You WJ, Tan WN (2009) Knowledge portal construction and resources integration for a large scale hydropower dam. Syst Res Behav Sci 26(3):357–366
Wang L, Zeng J, Xu L (2011) A decision support system for substage-zoning filling design of rock-fill dams based on particle swarm optimization. Inf Technol Manag 12(2):111–119
Weigkricht E, Fedra K (1995) Decision support systems for dangerous goods transportation. INFOR 33(2):84–99
Wetzstein B, Leitner P, Rosenberg F, Dustdar S, Leymann F (2011) Identifying influential factors of business process performance using dependency analysis. Enterp Inf Syst 5(1):79–98
Widener MJ, Horner MW (2011) A hierarchical approach to modeling hurricane disaster relief goods distribution. J Transp Geogr 19(4):821–828
Xie KF, Chen G, Wu Q, Liu Y, Wang P (2011) Research on the group decision-making about emergency event based on network technology. Inf Technol Manag 12(2):137–147
Xu E, Wermus M, Bauman D (2011) Development of an integrated medical supply information system. Enterp Inf Syst 5(3):385–399
Xu L (1987) Toward escape from the limitations of systems analysis: introduction of dimensionality. Syst Res 4(4):243–250
Xu L (1988) A fuzzy multi-objective programming algorithm in decision support systems. Ann Oper Res 12(1):315–320
Xu L (1990) Linguistic approach to the multi-criteria ranking problem. Int J Syst Sci 21(9):1773–1782
Xu L (2011) Enterprise systems: state-of-the-art and future trends. IEEE Trans Ind Inf 7(4):630–640
Xu L (2011) Information architecture for supply chain quality management. Int J Prod Res 49(1):183–198
Xu L, Li L (1992) An information systems approach to the intervention and prevention of AIDS. Inf Process Manag 28(2):269–280
Xu L, Li L (1993) An expert system approach to AIDS intervention and prevention. Expert Syst Appl 6(2):119–127
Xu L, Li L (2000) A hybrid system applied to epidemic screening. Expert Syst 17(2):81–89
Xu S, Xu L (2011) Management: a scientific discipline for humanity. Inf Technol Manag 12(2):51–54
Yang SZ, Jin HJ, Yu SP, Chen YC, Hao JQ, Zhai ZY (2010) Environmental hazards and contingency plans along the proposed China–Russia oil pipeline route, Northeastern China. Cold Reg Sci Technol 64(3):271–278
Yao HW, Zhao Z, Liang D, Chen ZZ, Rogner A (2011) Preliminary exploration on China public security management system. Procedia Eng 11(1):34–39
Yoon SW, Velasquez JD, Partridge BK, Nof SY (2008) Transportation security decision support system for emergency response: a training prototype. Decis Support Syst 46(1):139–148
Yu L, Lai KK (2011) A distance-based group decision-making methodology for multi-person multi-criteria emergency decision support. Decis Support Syst 51(2):307–315
Zdravkovic M, Panetto H, Trajanovic M, Aubry A (2011) An approach for formalising the supply chain operations. Enterp Inf Syst 5(4):401–421
Zhang W (2010) Guest editor’s foreword. Enterp Inf Syst 4(2):95–97
Zhang W, Lin Y (2010) On the principle of design of resilient systems-application to enterprise information systems. Enterp Inf Syst 4(2):99–110
Zhou Q, Huang WL, Zhang Y (2011) Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Saf Sci 49(2):243–252
Zogfrafos KG, Androutsopoulos KN, Vasilakis GM (2002) A real-time decision support system for roadway network incident response logistics. Transp Res Part C 10(1):1–18
Acknowledgments
This study would not have been possible without the support of National Natural Science Foundation of China (NSFC) under the Grant No. 70971004 and 70971005, and National Social Science Foundation of China under the Grant No.11AZD096.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Shan, S., Wang, L., Li, L. et al. An emergency response decision support system framework for application in e-government. Inf Technol Manag 13, 411–427 (2012). https://doi.org/10.1007/s10799-012-0130-0
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10799-012-0130-0