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Journal of Business and Psychology

Erschienen in:

13.03.2017 | Original Paper

Incivility in Meetings: Predictors and Outcomes

verfasst von: Isabelle Odermatt, Cornelius J. König, Martin Kleinmann, Maria Bachmann, Heiko Röder, Patricia Schmitz

Erschienen in: Journal of Business and Psychology | Ausgabe 2/2018

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Abstract

Purpose

The purpose of this study is to provide a deeper understanding of uncivil meeting behaviors (UMBs) by exploring their frequency, potential predictors, and perceived impact on meeting outcomes. Five forms of UMBs were identified and examined. Key situational variables (meeting characteristics) and individual differences (Big Five factors and the Dark Triad of personality) were explored as potential predictors of UMBs.

Methodology

We collected data from two independent samples of meeting participants (N _s = 345, 170) via two online surveys. We used confirmatory factor analysis, correlations, hierarchical multiple regressions, and relative weight analyses to analyze the data.

Findings

The findings demonstrated that attendees’ perceptions of UMBs were linked to lower ratings of meeting satisfaction and effectiveness. In particular, the ratings were most affected by the observation of attendees who did not participate actively and who showed inappropriate interpersonal behavior. Results further suggest situational variables (meeting purpose and meeting norms) and individual differences (narcissism, psychopathy, and agreeableness) as potential predictors of UMBs.

Implications

By showing the consequences of UMBs on meeting outcomes and by providing insights into potential causes of engagement in UMBs, this study offers valuable input for running and leading work meetings.

Originality/Value

No previous study has empirically examined how different forms of UMBs affect meeting outcomes. Additionally, the paper introduces situational and personality variables that may act as potential predictors of UMBs.

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Titel: Incivility in Meetings: Predictors and Outcomes
verfasst von: Isabelle Odermatt
Cornelius J. König
Martin Kleinmann
Maria Bachmann
Heiko Röder
Patricia Schmitz
Publikationsdatum: 13.03.2017
Verlag: Springer US
Erschienen in: Journal of Business and Psychology / Ausgabe 2/2018
Print ISSN: 0889-3268
Elektronische ISSN: 1573-353X
DOI: https://doi.org/10.1007/s10869-017-9490-0

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Abstract

Purpose

Methodology

Findings

Implications

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