Skip to main content
Log in

A Systemic View of Change Management and Its Conceptual Underpinnings

  • Published:
Systemic Practice and Action Research Aims and scope Submit manuscript

Abstract

This paper presents a critical analysis of a systemic view of change management and its conceptual underpinnings. It reflects upon the systemic view from perspectives of modernism and postmodernism. The understandings so developed are then synthesised in terms of structuration theory. It is argued that organisational change is characterised by diversity and interactions, which necessitates a systemic approach using multiple methods in one intervention. By making transparent the conceptual underpinnings, it is shown that this systemic view can help build an improved understanding of organisational change characterised by diversity and interactions, and it can support the use of multiple methods to manage organisational change in one intervention.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Addleson, M. (1996). Resolving the spirit and substance of organizational learning. J. Organ. Change Manag. 9(1), 32–40.

    Google Scholar 

  • Almaraz, J. (1994). Quality management and the process of change. J. Organ. Change Manag. 7(2), 6–14.

    Google Scholar 

  • Al-Mashari, M., and Zairi, M. (1999). BPR implementation process: An analysis of key success and failure factors. Bus. Proc. Manag. J. 5(1), 87–122.

    Google Scholar 

  • Beer, M., and Nohria, N. (2000). Cracking the code of change. Harvard Bus. Rev. 78(3), 133–141.

    Google Scholar 

  • Bennett, L. M., and Kerr, M. A. (1996). A systems approach to the implementation of total quality management. Total Qual. Manag. 7(6), 631–665.

    Google Scholar 

  • Brooks, I., and Bate, P. (1994). The problems of effecting change within the British Civil Service: A cultural perspective. Brit. J. Manag. 5(3), 177–190.

    Google Scholar 

  • Burnes, B. (1996). Managing change, Pitman, London.

    Google Scholar 

  • Cao, G. (2001). Contemporary Systems Thinking and Organisational Change Management, PhD thesis, University of Luton.

  • Cao, G., Clarke, S., and Lehaney, B. (1999). Towards systemic management of diversity in organisational Change. Strateg. Manag. 8(4), 205–216.

    Google Scholar 

  • Cao, G., Clarke, S., and Lehaney, B. (2000). A systemic view of organisational change and TQM. The TQM Mag. 12(3), 186–193.

    Google Scholar 

  • Cao, G., Clarke, S., and Lehaney, B. (2001). A critique of BPR from a holistic perspective. Bus. Proc. Manag. J. 7(4), 332–339.

    Google Scholar 

  • Cao, G., Clarke, S., and Lehaney, B. (2003). Diversity management: Towards a systemic framework. Syst. Res. Behav. Sci. 20(3), 231–242.

    Google Scholar 

  • Cao, G., and Humphreys, P. (2002). The application of systems Perspective to organisational change in electronic commerce. OR Insight 15(3), 23–28.

    Article  Google Scholar 

  • Cao, G., Clarke, S., and Lehaney, B. (2004). The need for a systemic approach to change management—a case study, Syst. Pract. Action Res. 17(2), 103–126.

    Google Scholar 

  • Casey, C. (2004). Contested rationalities, contested organizations: Feminist and postmodernist visions. J. Organ. Change Manag. 17(3), 302–314.

    Google Scholar 

  • Clegg, S. R. (1992). Postmodern management. J. Organ. Change Manag. 5(2), 31–49.

    Google Scholar 

  • Collins, D. (1996). New paradigms for change? Theories of organisation and the organisation of theories. J. Organ. Change Manag. 9(4), 9–23.

    Google Scholar 

  • Crowe, T., and Rolfes, J. (1998). Selecting BPR projects based on strategic objectives. Bus. Proc. Manag. J. 4(2), 114–136.

    Google Scholar 

  • DeLisi, P. S. (1990). Lessons from the steel axe: Culture, technology, and organisational change. Sloan Manag. Rev. 32(1), 83–93.

    Google Scholar 

  • Flood, R. L. (1995). Solving Problem Solving, Wiley, UK.

    Google Scholar 

  • Flood, R. L., and Jackson, M. C. (1991a). Creative Problem Solving: Total Systems Intervention, Wiley, UK.

    Google Scholar 

  • Flood, R. L., and Jackson, M. C. (ed.) (1991b). Critical Systems Thinking: Directed Readings, Wiley, UK.

    Google Scholar 

  • Fowler, A. (1998). Operations management and systemic modelling as framework for BPR. Int. J. Operat. Prod. Manag. 18(9/10), 1028–1056.

    Google Scholar 

  • Genus, A. (1998). The Management of Change: Perspectives and Practice, International Thomson Business Press, Oxford.

    Google Scholar 

  • Giddens, A. (1984). The Constitution of Society, University of California Press, Berkely, CA.

    Google Scholar 

  • Giddens, A. (1987). Social Theory and Modern Society, Polity Press, Cambridge.

    Google Scholar 

  • Giddens, A. (1990). The Consequences of Modernity, Polity Press, Cambridge.

    Google Scholar 

  • Giddens, A. (1993). New Rules of Sociological Method, Polity Press, Cambridge.

    Google Scholar 

  • Gull, G. A. (1995). In search of TQM success. Exec. Excell. 7, 17–18.

    Google Scholar 

  • Hill, F. M., and Collins, L. K. (1998). The positioning of BPR and TQM in long-term organisational change strategies. TQM Mag. 10(6), 438–446.

    Google Scholar 

  • Marjanovic, O. (2000). Supporting the ‘soft’ side of business process reengineering. Bus. Proc. Manag. J. 6(1), 43–53.

    Google Scholar 

  • McHugh, M. (2001). Organisation Change Management: Regenerating the Business. (Commissioned by the Chartered Institute of Marketing), CIM Books, Maidenhead.

  • McHugh, M., and Bennett, H. (1999). Introducing team working within a bureaucratic maze. Leadersh. Organ. Dev. J. 20(2), 81–93.

    Google Scholar 

  • Mingers, J. (1992). Recent development in critical management science. J. Operat. Res. Soc. 43(1), 1–10.

    Article  Google Scholar 

  • Morgan, G. (1997). Images of Organi sation, new edition of the international best-seller, Sage, London.

  • Peters, J. (1994). Operationalizing total quality: A business process approach. TQM Mag. 6(4), 29–33.

    Article  Google Scholar 

  • Pugh, D., Hickson, D., Hinings, C., and Turner, C. (1969a). The context of organisation structures. Admin. Sci. Qtly. 14, 91–114.

    Google Scholar 

  • Pugh, D., Hickson, D., and Hinings, C. (1969b). An empirical taxonomy of structures of work organisation. Admin. Sci. Qtly. 14, 115–126.

    Google Scholar 

  • Reed, M. I. (1992). Introduction. In Reed, M. I., and Hughes, M. (eds.), Rethinking Organization: New Directions in Organisation Theory and Analysis, Sage, London, pp. 1–15.

    Google Scholar 

  • Siegal, W., Church, A. H., Javitch, M., Waclawski, J., Burd, S., Bazigos, M., Yang, T., Anderson-Rudolph, K., and Burke, W. W. (1996). Understanding the management of change: An overview of managers' perspectives and assumptions in the 1990s. J. Organ. Change Manag. 9(6), 54–80.

    Google Scholar 

  • Spector, B., and Beer, M. (1994). Beyond TQM programmes. J. Organ. Change Manag. 7(2), 63–70.

    Google Scholar 

  • Stanton, S., Hammer, M., and Power, B. (1993). Reengineering: Getting everyone on board. I.T. Mag. 25(4), 22–27.

    Google Scholar 

  • Stebbins, M. W., Shani, A. B., Moon, W., and Bowles, D. (1998). Business process reengineering at Blue Shield of California: The integration of multiple change initiatives. J. Organ. Change Manag. 11(3), 216–232.

    Google Scholar 

  • Tapscott, D. (2001). Rethinking the internet rethinking strategy in a networked world. Strategy Bus. (24), 1–8.

  • Thompson, J. (1967). Organizations in Action. McGraw-Hill, New York.

    Google Scholar 

  • Waldman, D. A. (1994). Designing performance management systems for total quality implementation. J. Organ. Change Manag. 7(2), 31–34.

    Google Scholar 

  • Weaver, G. R., and Gioia, D. A. (1994). Paradigm lost: Incommensurability vs structurationist inquiry. Organ. Stud. 15(4), 565–590.

    Google Scholar 

  • White, R. F., and Jacques, R. (1995). Operationalizing the postmodernity construct for efficient organisational change management. J. Organ. Change Manag. 8(2), 45–71.

    Google Scholar 

  • Williamson, O. (1975). Markets and Hierarchies: Analysis and Antitrust Implications: A Study in the Economics of Internal Organization, Free Press, New York.

    Google Scholar 

  • Willmott, H. (1992). Postmodernism and excellence: The de-differentiation of economy and culture. J. Organ. Change Manag. 5(1), 58–68.

    Google Scholar 

  • Woodward, J. (1965). Industrial Organisation: Theory and Practice, Oxford University Press, London.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Guangming Cao.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Cao, G., McHugh, M. A Systemic View of Change Management and Its Conceptual Underpinnings. Syst Pract Act Res 18, 475–490 (2005). https://doi.org/10.1007/s11213-005-8484-4

Download citation

  • Received:

  • Accepted:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11213-005-8484-4

Keywords

Navigation