Abstract
This paper presents a critical analysis of a systemic view of change management and its conceptual underpinnings. It reflects upon the systemic view from perspectives of modernism and postmodernism. The understandings so developed are then synthesised in terms of structuration theory. It is argued that organisational change is characterised by diversity and interactions, which necessitates a systemic approach using multiple methods in one intervention. By making transparent the conceptual underpinnings, it is shown that this systemic view can help build an improved understanding of organisational change characterised by diversity and interactions, and it can support the use of multiple methods to manage organisational change in one intervention.
Similar content being viewed by others
References
Addleson, M. (1996). Resolving the spirit and substance of organizational learning. J. Organ. Change Manag. 9(1), 32–40.
Almaraz, J. (1994). Quality management and the process of change. J. Organ. Change Manag. 7(2), 6–14.
Al-Mashari, M., and Zairi, M. (1999). BPR implementation process: An analysis of key success and failure factors. Bus. Proc. Manag. J. 5(1), 87–122.
Beer, M., and Nohria, N. (2000). Cracking the code of change. Harvard Bus. Rev. 78(3), 133–141.
Bennett, L. M., and Kerr, M. A. (1996). A systems approach to the implementation of total quality management. Total Qual. Manag. 7(6), 631–665.
Brooks, I., and Bate, P. (1994). The problems of effecting change within the British Civil Service: A cultural perspective. Brit. J. Manag. 5(3), 177–190.
Burnes, B. (1996). Managing change, Pitman, London.
Cao, G. (2001). Contemporary Systems Thinking and Organisational Change Management, PhD thesis, University of Luton.
Cao, G., Clarke, S., and Lehaney, B. (1999). Towards systemic management of diversity in organisational Change. Strateg. Manag. 8(4), 205–216.
Cao, G., Clarke, S., and Lehaney, B. (2000). A systemic view of organisational change and TQM. The TQM Mag. 12(3), 186–193.
Cao, G., Clarke, S., and Lehaney, B. (2001). A critique of BPR from a holistic perspective. Bus. Proc. Manag. J. 7(4), 332–339.
Cao, G., Clarke, S., and Lehaney, B. (2003). Diversity management: Towards a systemic framework. Syst. Res. Behav. Sci. 20(3), 231–242.
Cao, G., and Humphreys, P. (2002). The application of systems Perspective to organisational change in electronic commerce. OR Insight 15(3), 23–28.
Cao, G., Clarke, S., and Lehaney, B. (2004). The need for a systemic approach to change management—a case study, Syst. Pract. Action Res. 17(2), 103–126.
Casey, C. (2004). Contested rationalities, contested organizations: Feminist and postmodernist visions. J. Organ. Change Manag. 17(3), 302–314.
Clegg, S. R. (1992). Postmodern management. J. Organ. Change Manag. 5(2), 31–49.
Collins, D. (1996). New paradigms for change? Theories of organisation and the organisation of theories. J. Organ. Change Manag. 9(4), 9–23.
Crowe, T., and Rolfes, J. (1998). Selecting BPR projects based on strategic objectives. Bus. Proc. Manag. J. 4(2), 114–136.
DeLisi, P. S. (1990). Lessons from the steel axe: Culture, technology, and organisational change. Sloan Manag. Rev. 32(1), 83–93.
Flood, R. L. (1995). Solving Problem Solving, Wiley, UK.
Flood, R. L., and Jackson, M. C. (1991a). Creative Problem Solving: Total Systems Intervention, Wiley, UK.
Flood, R. L., and Jackson, M. C. (ed.) (1991b). Critical Systems Thinking: Directed Readings, Wiley, UK.
Fowler, A. (1998). Operations management and systemic modelling as framework for BPR. Int. J. Operat. Prod. Manag. 18(9/10), 1028–1056.
Genus, A. (1998). The Management of Change: Perspectives and Practice, International Thomson Business Press, Oxford.
Giddens, A. (1984). The Constitution of Society, University of California Press, Berkely, CA.
Giddens, A. (1987). Social Theory and Modern Society, Polity Press, Cambridge.
Giddens, A. (1990). The Consequences of Modernity, Polity Press, Cambridge.
Giddens, A. (1993). New Rules of Sociological Method, Polity Press, Cambridge.
Gull, G. A. (1995). In search of TQM success. Exec. Excell. 7, 17–18.
Hill, F. M., and Collins, L. K. (1998). The positioning of BPR and TQM in long-term organisational change strategies. TQM Mag. 10(6), 438–446.
Marjanovic, O. (2000). Supporting the ‘soft’ side of business process reengineering. Bus. Proc. Manag. J. 6(1), 43–53.
McHugh, M. (2001). Organisation Change Management: Regenerating the Business. (Commissioned by the Chartered Institute of Marketing), CIM Books, Maidenhead.
McHugh, M., and Bennett, H. (1999). Introducing team working within a bureaucratic maze. Leadersh. Organ. Dev. J. 20(2), 81–93.
Mingers, J. (1992). Recent development in critical management science. J. Operat. Res. Soc. 43(1), 1–10.
Morgan, G. (1997). Images of Organi sation, new edition of the international best-seller, Sage, London.
Peters, J. (1994). Operationalizing total quality: A business process approach. TQM Mag. 6(4), 29–33.
Pugh, D., Hickson, D., Hinings, C., and Turner, C. (1969a). The context of organisation structures. Admin. Sci. Qtly. 14, 91–114.
Pugh, D., Hickson, D., and Hinings, C. (1969b). An empirical taxonomy of structures of work organisation. Admin. Sci. Qtly. 14, 115–126.
Reed, M. I. (1992). Introduction. In Reed, M. I., and Hughes, M. (eds.), Rethinking Organization: New Directions in Organisation Theory and Analysis, Sage, London, pp. 1–15.
Siegal, W., Church, A. H., Javitch, M., Waclawski, J., Burd, S., Bazigos, M., Yang, T., Anderson-Rudolph, K., and Burke, W. W. (1996). Understanding the management of change: An overview of managers' perspectives and assumptions in the 1990s. J. Organ. Change Manag. 9(6), 54–80.
Spector, B., and Beer, M. (1994). Beyond TQM programmes. J. Organ. Change Manag. 7(2), 63–70.
Stanton, S., Hammer, M., and Power, B. (1993). Reengineering: Getting everyone on board. I.T. Mag. 25(4), 22–27.
Stebbins, M. W., Shani, A. B., Moon, W., and Bowles, D. (1998). Business process reengineering at Blue Shield of California: The integration of multiple change initiatives. J. Organ. Change Manag. 11(3), 216–232.
Tapscott, D. (2001). Rethinking the internet rethinking strategy in a networked world. Strategy Bus. (24), 1–8.
Thompson, J. (1967). Organizations in Action. McGraw-Hill, New York.
Waldman, D. A. (1994). Designing performance management systems for total quality implementation. J. Organ. Change Manag. 7(2), 31–34.
Weaver, G. R., and Gioia, D. A. (1994). Paradigm lost: Incommensurability vs structurationist inquiry. Organ. Stud. 15(4), 565–590.
White, R. F., and Jacques, R. (1995). Operationalizing the postmodernity construct for efficient organisational change management. J. Organ. Change Manag. 8(2), 45–71.
Williamson, O. (1975). Markets and Hierarchies: Analysis and Antitrust Implications: A Study in the Economics of Internal Organization, Free Press, New York.
Willmott, H. (1992). Postmodernism and excellence: The de-differentiation of economy and culture. J. Organ. Change Manag. 5(1), 58–68.
Woodward, J. (1965). Industrial Organisation: Theory and Practice, Oxford University Press, London.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Cao, G., McHugh, M. A Systemic View of Change Management and Its Conceptual Underpinnings. Syst Pract Act Res 18, 475–490 (2005). https://doi.org/10.1007/s11213-005-8484-4
Received:
Accepted:
Issue Date:
DOI: https://doi.org/10.1007/s11213-005-8484-4