Skip to main content
Log in

What is the Bottom Line for Nonprofit Organizations? A History of Measurement in the British Voluntary Sector

  • Original Paper
  • Published:
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Aims and scope Submit manuscript

Abstract

Over the last two decades, nonprofit organizations in the United Kingdom (UK) have faced increased pressure to measure their activities in order to demonstrate their competency, to achieve legitimacy, and to obtain funding. This paper draws from recent literature in the sociology of science to examine quantification in the British voluntary sector as a historically situated and socially constructed process. Using archival and secondary documents, I find that quantification is not a new practice for charities in the UK; moreover, while they have employed metrication in the past, what activities nonprofits have measured, and the importance of measurement for their organizational success, has altered over the course of the century.

Résumé

Pendant ces vingt dernières années, les organisations à but non lucratif du Royaume-Uni ont été de plus en plus astreintes d’évaluer leurs activités pour faire la démonstration de leur compétence, pour établir leur légitimité et pour obtenir leur financement. Cet article se fonde sur des recherches récentes en sociologie scientifique pour examiner la quantification dans le secteur bénévole britannique en tant que processus fondé historiquement et construit socialement. En examinant les archives et documents annexes, j’en suis arrivée à la conclusion que la quantification n’est pas une pratique nouvelle concernant les œuvres de bienfaisance au Royaume-Uni ; de plus, tandis que la mesure a été employée par le passé, ce que les activités à but non lucratif ont mesuré, et l’importance de la mesure pour le succès de leurs organisations, se sont altérés au cours du siècle.

Zusammenfassung

In den vergangenen zwei Jahrzenten sahen sich die Nonprofit-Organisationen in Großbritannien erhöhtem Druck ausgesetzt, ihre Aktivitäten quantitativ zu erfassen, um ihre Kompetenz unter Beweis zu stellen, Legitimität zu erreichen und finanzielle Mittel zu erhalten. Dieser Beitrag stützt sich auf neue Literaturwerke aus der Soziologiewissenschaft, um die quantitative Erfassung im gemeinnützigen Sektor in Großbritannien als historisch verankerten und sozial gestalteten Prozess zu untersuchen. Archiv- und Sekundärquellen führen mich zu dem Schluss, dass die Quantifizierung keine neue Praktik der gemeinnützigen Einrichtungen in Großbritannien ist; während sie bereits in der Vergangenheit die Metrifizierung angewandt haben, haben sich vielmehr die von den Nonprofit-Organisationen quantifizierten Aktivitäten und die Bedeutung der Quantifizierung für ihren unternehmerischen Erfolg im Laufe des Jahrhunderts geändert.

Resumen

En las dos últimas décadas, las ONG del Reino Unido han tenido que hacer frente a presiones crecientes para calibrar sus actividades de forma que puedan demostrar su competencia, lograr legitimación y obtener financiación. Este trabajo se basa en publicaciones recientes de sociología para examinar la cuantificación del sector voluntario británico como un proceso con raíces históricas y de origen social. Partiendo de documentos secundarios y de archivo, he podido averiguar que la cuantificación no es una práctica nueva entre las organizaciones benéficas del Reino Unido. Es más, aunque en el pasado también valoraban sus actividades, las actividades valoradas y la importancia de esta valoración para el éxito de su organización, ha cambiado significativamente en el transcurso de un siglo.

摘要

在过去的二十年中,英国的非赢利性组织面对着日益增大的压力,因为他们需要对他们的活动进行准确的测评,以便证明他们的能力和价值,以此取得合法地位并获得更多资金。本文援引近期的社会学文献,探讨了英国志愿者机构采用的量化测算方式。在英国,这是具有历史传统和社会基础的运作方式。通过查阅档案文件与二手资料,我发现对于英国慈善机构来说,量化测评并非什么新东西。而且,尽管这些机构过去采用的都是一些标准的测评指标,但是,非赢利机构究竟应该对什么样的活动进行测评,以及测评对于机构取得成功的重要性如何,一个世纪以来都发生了很大变化。

概要

20年間にわたり、英国(イギリス)の非営利団体は自らの能力を実証し、正当性を立証し、基金を獲得するために、自らの活動を評価するプレッシャーに直面しています。本文は、科学社会学における最新の文献をまとめたもので、歴史的地位および社会的構造過程における英国のボランティア?セクターの能力を検証したものです。古文書および二次文献から、英国の慈善事業能力は新たな試みではないという結論に達しました。さらに、過去にメートル法を採用しましたが、一世紀で組織的成功を測定する重要性が変化したこともわかりました。

ملخص

خلال العقدين الماضيين ، المنظمات التي لا تسعى للربح في المملكه المتحده UK) ) واجهت ضغط متزايد لقياس أنشطتها من أجل إظهار كفاءتها ، لتحقيق الشرعيه ، و الحصول على الإعتماد المالي . هذا البحث تم إستنتاجه من الأدب الحديث في علم الإجتماع لإختبار كفاءه قطاع التطوع البريطاني كما هو قائم من الناحيه التاريخيه وعمليه تشييده إجتماعيا? .عن طريق إستخدام المستندات الأرشيفيه والثانويه ، لقد وجدت أن الأهليه ليست تطبيق علمي جديد للمؤسسات الخيريه في المملكه المتحده ؛ أكثر من ذلك ، بينما إستخدموا نظام قياسي في الماضي ، الأنشطه التي قاستها المنظمات التي لا تسعى للربح ، و أهميه قياس النجاح التنظيمي ، قد تغير على مر القرن .

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

Notes

  1. For further discussion of the question of defining or identifying the voluntary sector in the UK and elsewhere, see: Anheier & Salamon, (2006); Kendall & Knapp, (1995); and Owen, (1966).

  2. Over the last two decades, however, the central government in England and Wales has extended its oversight of voluntary and community organizations to increasingly more aspects of their structure and activities. Similar steps are being considered in the United States at the state and federal levels of government (Wolverton, 2005).

  3. It also may be argued that the Charity Organisation Society movement also relied on a notion of community in their work as well, in that advocates saw individuals’ pursuit of well-being as being constitutive of a healthy collectivity. For our purposes, one key difference between the earlier and later philosophies of philanthropy lies in their understanding of the appropriate unit of intervention—the individual or the community.

  4. Similarly, beginning in the late nineteenth century, the Charity Organisation Society (predominantly through the work of its Enquiry Department) was concerned with the fiscal and administrative performance of charities, but did not employ any particular metrication of goodness such as the ratio of fundraising costs to total income (Charity Organisation Society, 1882).

  5. The Charities Act of 1992 entailed the first regulation by the central government of professional fundraisers’ activities in the English and Welsh voluntary sectors.

References

  • Abbott, A. (1988). The system of professions: An essay on the division of expert labor. Chicago: University of Chicago Press.

    Google Scholar 

  • Anderson, M. (1988). The American census: A social history. New Haven: Yale University Press.

    Google Scholar 

  • Anheier, H. K., & Salamon, L. M. (2006). The nonprofit sector in comparative perspective. In W. W. Powell & R. Steinberg (Eds.), The nonprofit sector: A research handbook (2nd ed., pp. 89–116). New Haven: Yale University Press.

    Google Scholar 

  • Beveridge, W. (1948). Voluntary action. London: Allen and Unwin.

    Google Scholar 

  • Booth, C. (1970). Life and labor of the people in London. New York: AMS Press.

    Google Scholar 

  • Bosanquet, H. (1912). Social conditions in provincial towns. London: Macmillan.

    Google Scholar 

  • Braithwaite, C. (1938). The voluntary citizen: An enquiry into the place of philanthropy in the community. London: Methuen.

    Google Scholar 

  • Brenton, M. (1985). The voluntary sector in the British social services. London: Longman.

    Google Scholar 

  • Briggs, A ., & McCarthy, A. (1984). Toynbee hall the first hundred years. Routledge and K. Paul

  • Bulmer, M. K. (2001). Social measurement: What stands in its way? Social Research, 68(2), 455–480.

    Google Scholar 

  • Bulmer M., Bales K., & Sklar K. K. (Eds.) (1991). The social survey in historical perspective, 1880–1940. Cambridge: Cambridge University Press.

    Google Scholar 

  • Cairns, B., Harris, M., Hutchison, M., & Tricker, M. (2005). Improving performance? The adoption and implementation of quality systems in UK nonprofits. Nonprofit Management and Leadership, 16(2), 135–151.

    Article  Google Scholar 

  • Callon, M. (1998). Introduction: The embeddedness of economic markets in economics. In M. Callon (Ed.), The laws of the markets (pp. 1–57). London: Blackwell.

    Google Scholar 

  • Carruthers, B. G., & Espeland, W. N. (1991). Accounting for rationality: Double-entry bookkeeping and the rhetoric of economic rationality. American Journal of Sociology, 97, 31–69.

    Article  Google Scholar 

  • Charities Evaluation Services (2002). First steps in quality. London: Charities Evaluation Services.

    Google Scholar 

  • Charity Commissioners (1962). Report of the Charity Commissioners for England and Wales for the year 1962. London: Stationery Office.

    Google Scholar 

  • Charity Organisation Society (1882). The charities register and digest. London: Longmans, Green & Co.

    Google Scholar 

  • Charity Organisation Society (1922). Introduction. Charity Organisation Quarterly, July 2, pp. 28–29.

  • Clark, M. (1968). In the name of charity. Sunday Telegraph, June 9, p. 8.

  • Cole, G. D. H. (1945). A retrospect of the history of voluntary social service. In A. F. C. Bourdillon (Ed.), Voluntary social services (pp. 11–30). London: Methuen.

    Google Scholar 

  • Community Council (1960). Charities: Where your money goes. Focus, 3(12), 9–13.

    Google Scholar 

  • Connolly, C., & Hyndman, N. (2000). Charity accounting: An empirical analysis of the impact of recent changes. British Accounting Review, 32, 77–100.

    Article  Google Scholar 

  • Connor, A. (1993). Monitoring ourselves. London: Charities Evaluation Services.

    Google Scholar 

  • Deakin, N. (1995). The perils of partnership: The voluntary sector and the state, 1945–1992. In J. D. Smith, C. Rochester, & R. Hedley (Eds.), An introduction to the voluntary sector (pp. 40–65). London: Routledge.

    Google Scholar 

  • Dejean, F., Gond, J., & Leca, B. (2004). Measuring the unmeasured: An institutional entrepreneur strategy in an emerging industry. Human Relations, 57(6), 741–764.

    Article  Google Scholar 

  • Desrosieres, A. (1998). The politics of large numbers: A history of statistical reasoning. Cambridge: Harvard University Press.

    Google Scholar 

  • Desrosieres, A. (2001). How real are statistics? Four possible attitudes. Social Research, 68(2), 339–355.

    Google Scholar 

  • Drucker, P. (1990). Managing the nonprofit organization: Practices and principles. New York: Harper Collins.

    Google Scholar 

  • Ellis, L. F. (1927). The respective spheres of public authorities and voluntary organizations in the administration of social services. Public Administration, 5, 391–393.

    Article  Google Scholar 

  • Espeland, W., & Stevens, M. (1998). Commensuration as a social process. American Journal of Sociology, 24, 313–343.

    Google Scholar 

  • Feek, W. (1988). Working effectively: A guide to evaluation techniques. London: Bedford Square Press.

  • Fineman, S. (2004). Getting the measure of emotion—and the cautionary tale of emotional intelligence. Human Relations, 57, 719–740.

    Article  Google Scholar 

  • Finlayson, G. (1990). A moving frontier: Voluntarism and the state in British social welfare 1911–1949. Twentieth Century British History, 1(2), 183–206.

    Article  Google Scholar 

  • Freeman, M. (2002). The provincial social survey in Edwardian Britain. Historical Research, 75, 73–89.

    Article  Google Scholar 

  • Frumkin, P. (2002). On being nonprofit: A conceptual and policy primer. Cambridge, MA: Harvard University Press.

    Google Scholar 

  • Frumkin, P. (2004). Trouble in foundationland: Looking back, looking ahead. Indianapolis, IN: Hudson Institute.

    Google Scholar 

  • Gladstone, F. (1979). Voluntary action in a changing world. London: Bedford Square Press.

    Google Scholar 

  • Handy, C. (1981). Improving effectiveness in voluntary organisations. London: National Council on Voluntary Organisations.

    Google Scholar 

  • Harris, M., & Billis, D. (1985). Organising voluntary agencies: A guide through the literature. London: Bedford Square Press.

    Google Scholar 

  • Harris, I., Mainelli, M., & O’Callaghan, M. (2002). Evidence of worth in not-for-profit sector organisations. Strategic Change, 11, 399–410.

    Article  Google Scholar 

  • Hedley, R. (1985). Measuring success: A guide to evaluation for voluntary and community groups. London: Advance.

    Google Scholar 

  • Hind, A. (1995). The governance and management of charities. East Barnet: Voluntary Sector Press.

    Google Scholar 

  • Humphreys, R. (1995). Poor relief and charity, 1869–1945: The London Charity Organization Society. London: Palgrave.

    Google Scholar 

  • Jones, R. (1996). Swimming together: The tidal change in statutory agencies, the voluntary sector. In C. Hanvey & T. Philpot. (Eds.), Sweet charity: The role and workings of voluntary organisations (pp. 39–57). London: Routledge.

    Google Scholar 

  • Kanter, R. M., & Brinkerhoff, D. (1981). Organizational performance: Recent developments in measurement. Annual Review of Sociology, 7, 321–349. .

    Article  Google Scholar 

  • Kanter, R. M., & Summers, D. V. (1987). Doing well while doing good. In W. W. Powell (Ed.), The nonprofit sector: A research handbook (pp. 154–166). New Haven: Yale University Press.

    Google Scholar 

  • Kendall, J., & Knapp, M. (1995). A loose and baggy monster. In J. Davis Smith, C. Rochester, & R. Hedley (Eds.), An introduction to the voluntary sector (pp. 66–95). London: Routledge.

    Google Scholar 

  • Knight, B. (Ed.) (1984). Management in voluntary organisations, ARVAC occasional paper, No. 6. Wivenhoe: Association of Researchers in Voluntary Action and Community Involvement.

  • Kramer, R. (1981). Voluntary agencies in the welfare state. Berkeley: University of California Press.

    Google Scholar 

  • Laybourn, K. (1994). The guild of help and the changing face of Edwardian philanthropy. Lewiston: The Edwin Mellen Press.

    Google Scholar 

  • Lewis, J. (1995). The voluntary sector, the state, and social work in Britain: The Charity Organisation Society/Family Welfare Association since 1869. Aldershot: E. Elgar.

    Google Scholar 

  • Lindsay, A. D. (1945). Conclusion. In A. F. C. Bourdillon (Ed.), Voluntary social services (pp. 298–306). London: Methuen.

    Google Scholar 

  • London Metropolitan Archive (1969). Charitable fund-raising report of a working party set up by the National Council Social Service. LMA/4016/PA/C/01/029.

  • Macadam, E. (1934). The new philanthropy. London: George Allen & Unwin.

    Google Scholar 

  • MacKenzie, D. (1978). Statistical theory and social interests: A case study. Social Studies of Science, 8, 35–85.

    Article  Google Scholar 

  • Meachan, S. (1987). Toynbee Hall and social reform: 1880–1914: The search for community. New Haven: Yale University Press.

    Google Scholar 

  • Mellow, H. W. (1985). The role of voluntary organisations in social welfare. London: Croom Helm.

    Google Scholar 

  • Mennicken, A. (2002). Bringing calculation back in: Sociological studies in accounting. Economic Sociology: European Electronic Newsletter, 3(3), 17–27.

    Google Scholar 

  • Mess, H. A. (Ed.) (1948). Voluntary social services since 1918. London: Kegan Paul.

    Google Scholar 

  • Miller, P. (2001). Governing by numbers: Why calculative practices matter. Social Research, 68(2), 379–396.

    Google Scholar 

  • Milward, H. (1994). Nonprofit contracting and the hollow state. Public Administration Review, 54(1), 73–77.

    Article  Google Scholar 

  • Morgan, J. (1948). The National Council of Social Service with appendix on work in rural areas. In H. Mess (Ed.), Voluntary social services since 1918 (pp. 76–90). London: Kegan Paul.

  • Morris, M. (1955). Voluntary organisations and social progress. London: Victor Gollanz.

    Google Scholar 

  • Morrison, S. J. (1994). Managing quality: An historical review. In B. Dale (Ed.), Managing quality (pp. 41–79). New York: Prentice Hall.

    Google Scholar 

  • Murray, V., & Tassie, B. (1995). Evaluating the effectiveness of nonprofit organizations. In Jossey-Bass handbook of nonprofit leadership and management (pp. 303–324). San Francisco: Jossey-Bass. .

  • National Council for Voluntary Organisations [NCVO] (2003). The adoption and use of quality systems in the voluntary system. London: NCVO.

    Google Scholar 

  • National Council for Voluntary Organisations [NCVO] (1990). Effectiveness and the voluntary sector. London: NCVO.

    Google Scholar 

  • National Council of Social Service [NCSS] (1926). Co-operation in social service. London: NCSS.

    Google Scholar 

  • Nightingale, B. (1973). Charities. London: Allen Lane.

    Google Scholar 

  • Ospina, S., Diaz, W., & O’Sullivan, J. F. (2002). Negotiating accountability: Managerial lessons from identity-based nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 31(1), 5–31.

    Article  Google Scholar 

  • Owen, D. (1966). English philanthropy, 1660–1960. London: Belknap Press.

    Google Scholar 

  • Paton, R. (2000). What happens when nonprofits use quality models for self-assessment? Nonprofit Management and Leadership, 11(1), 21–34.

    Article  Google Scholar 

  • Paton, R. (2003). Managing and measuring social enterprises. London: Sage.

    Google Scholar 

  • Pinker, R. (1992). Making sense of the mixed economy of welfare. Social Policy and Administration, 4, 244–284.

    Google Scholar 

  • Porter, T. M. (1995). Trust in numbers: The pursuit of objectivity in science and public life. Princeton, N.J: Princeton University Press.

    Google Scholar 

  • Power, M. (1997). The audit society: Rituals of verification. Oxford: Oxford University Press.

    Google Scholar 

  • Prochaska, F. (1988). The voluntary impulse: Philanthropy in modern Britain. London: Faber and Faber.

    Google Scholar 

  • Rowntree, B. S. (1901). Poverty: A study of town life. London: Macmillan.

    Google Scholar 

  • Salamon, L. (2003). The resilient sector: The state of nonprofit America. Washington, DC: Brookings Institute Press.

    Google Scholar 

  • Salamon, L., & Anheier, H. (1998). Social origins of civil society: Explaining the nonprofit sector cross-nationally. Voluntas, 9, 213–248.

    Article  Google Scholar 

  • Simey, T. S. (1937). Principles of social administration. London: Oxford University Press.

    Google Scholar 

  • Snell, G. S. (1972). The Charity management consultant. Social Service Quarterly, 45(4), 127–130.

    Google Scholar 

  • Thane, P. (1982). The foundations of the welfare state. New York: Longman.

    Google Scholar 

  • The Times (1962). U.S. fund-raising methods help British causes. March 20, p. 5.

  • The Times (1966). Charities profit by hard selling. January 8, p. 9.

  • Volkmann, R. (1999). Outcomes measurement: The new accounting standard for service organizations. Fundraising Management, 30, 26–27.

    Google Scholar 

  • Webb S. (Ed.) (1990). Planning strategy for voluntary organisations. London: The Industrial Society.

    Google Scholar 

  • Webb S., & Webb, B. (1912). The prevention of destitution. London: Longman.

    Google Scholar 

  • Weisbrod, B. (1977). The voluntary nonprofit sector. Lexington, MA: Lexington Books.

    Google Scholar 

  • Wolfenden, J. (1978). The future of voluntary organisations: Report of the Wolfenden Committee. London: Croom Helm.

    Google Scholar 

  • Wolverton, B. (2005). Taking aim at charity. Chronicle of Philanthropy, 17(13), 27–29. .

    Google Scholar 

  • Woodfield, P. (1987). Efficiency scrutiny of the supervision of charities. London: Her Majesty’s Stationery Office.

    Google Scholar 

  • Yeo, T. (1983). Public accountability and regulation of charities. London: Spastics Society.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Emily Barman.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Barman, E. What is the Bottom Line for Nonprofit Organizations? A History of Measurement in the British Voluntary Sector. Voluntas 18, 101–115 (2007). https://doi.org/10.1007/s11266-007-9039-3

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11266-007-9039-3

Keywords

Navigation