Designing appropriate quality-inspections in manufacturing processes has always been a challenge to maintain competitiveness in the market. Recent studies have been focused on the design of appropriate in-process inspection strategies for assembly processes based on probabilistic models. Despite this general interest, a practical tool allowing for the assessment of the adequacy of alternative inspection strategies is still lacking. This paper proposes a general framework to assess the effectiveness and cost of inspection strategies. In detail, defect probabilities obtained by prediction models and inspection variables are combined to define a pair of indicators for developing an inspection strategy map. Such a map acts as an analysis tool, enabling positioning assessment and benchmarking of the strategies adopted by manufacturing companies, but also as a design tool to achieve the desired targets. The approach can assist designers of manufacturing processes, and particularly low-volume productions, in the early stages of inspection planning.
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1 Introduction
Manufacturing companies are increasingly focused on producing high-quality and fault-free products that meet customer needs. Defects in the final product, particularly those generated during the production process, can significantly affect the product itself, both in terms of quality and cost [1‐3]. In this regard, designing effective and cost-efficient inspection strategies for the detection of defects and the reduction of quality-related costs has always been a great challenge and a crucial factor for achieving market competitiveness [4‐8].
A distinction between in-process and offline inspection strategies should be considered when designing inspections [9]. In in-process inspections, units are inspected during the production process [10‐13], while in offline inspections, finished products are inspected after the production process is completed [10, 14]. Although in-process inspections are considered more economical and effective than offline inspections, in some situations, they are impossible to perform, not adequate or not affordable [7, 10].
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Several methods have been adopted in literature to design quality-inspections in mass productions, including simulations [15‐17], cost–benefit models [18], optimisation and mathematical programming models [19‐21]. However, when dealing with low-volume productions [22], such techniques may not be appropriate [23‐28]. In literature, few studies investigated the design of offline inspection strategies which can be also suitable for low-volume manufacturing productions. In a recent study, a methodology to select the best compromise between the effectiveness and the affordability of alternative offline inspection strategies in a low-volume Additive Manufacturing (AM) production was proposed [7]. Regarding the design of in-process inspections, existing methods rely on the decomposition of the manufacturing process of interest into several steps, in which specific defects can occur [4, 29, 30]. Such models, apart from being used in mass production, are particularly relevant and beneficial for low volume production. In detail, Franceschini et al. (2018) proposed a practical methodology to guide quality designers in selecting the most effective and economically convenient inspection procedures. The proposed approach was applied to a structured case study concerning the low-volume production of hardness testing machines [4]. Despite the originality and the practical implications of this study, suitable models for supporting the estimation of the variables involved, especially the probabilities of occurrence of defects in each process step, have not been closely examined. This limitation was overcome in the work of Genta et al. (2018), where models linking the assembly complexity with the operator-induced defect rate [30, 31] were implemented in order to get a priori predictions of the probability of occurrence of defects [29]. Such probabilities were then adopted for designing effective inspection procedures in the manufacturing of hardness testing machines. Nevertheless, a detailed analysis of the economic effects of the proposed inspection design was not addressed. Thus, a comprehensive study including the use of defect generation models and the assessment of inspection strategies effectiveness and cost-efficiency is still lacking. The purpose of this paper is to address this gap by proposing a general framework to quantitatively assess the adequacy of in-process inspection strategies from the point of view of the effectiveness and cost. The following research question (RQ) is specifically addressed:
RQ: How to develop a tool to support designers in choosing the most appropriate inspection strategy from an effectiveness and cost standpoint?
It should be pointed out that, in this study, an inspection strategy is defined as the combination of inspection methods used to perform quality controls in the different workstations of the assembly process. For instance, a strategy may require all workstations to be inspected or only some of them. Besides, workstations can be inspected using alternative methods, e.g., visual checks or mechanical tests. Therefore, adopting one strategy rather than another involves choosing which workstations to inspect and by which inspection method.
The approach herein proposed is based on the joint use of defect prediction models and specific "inspection maps". In detail, a pair of indicators depicting the effectiveness and cost of inspection strategies is used to construct a new support tool named "Inspection Strategy Map (ISM)". Two are the main purposes of ISM:
(i)
analysing the positioning of different inspection strategies on the map, in terms of effectiveness and cost, allowing the designer to compare more alternatives (analysis tool);
(ii)
supporting the designer in determining the conditions of effectiveness and cost to allow an a priori inspection strategy positioning.
The framework and the tool proposed in this study were applied to the assembly of wrapping machines. Such a process can be classified as a low-volume production, being the total number of customised machines produced in a year, typically, of about 50 units.
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This study may provide an opportunity to advance the understanding of the inspection planning process, especially for low-volume productions where traditional techniques are not exploitable. By ISM, engineers are driven to identify alternative inspection procedures in order to make the inspection strategy more effective and cost-efficient.
The remainder of the paper is organised into four sections. Section 2 summarises the major contributions related to the topic of the paper. In Sect. 3, the ISM tool is presented and discussed in detail. Section 4 describes an application of ISM to a case study related to the assembly of wrapping machines. Finally, Sect. 5 summarises the original contributions of this research.
2 Conceptual background
2.1 Defect prediction models in inspection planning
Several models were developed in the literature to predict defects of a final assembled product [30‐39]. A large part of these models relies on the close relationship between assembly complexity and defectiveness rate related to each process step, also called workstation. These models can be used in a wide variety of applications, ranging from the electromechanical to the automotive sector.
In this study, a defect prediction model, developed for a low-volume production of wrapping machines, is adopted. It relies on the relationship between structural complexity and Defects Per Unit occurring in each ith workstation (DPUi) [38]. The predictor of this model is the product complexity related to the ith workstation, evaluated according to the approach proposed by Alkan [40] and Sinha [41]:
$${C}_{i}={C}_{1,i}+{C}_{2,i}\cdot {C}_{3,i}$$
(1)
In Eq. (1), \({C}_{1,i}\) represents the sum of complexities of individual product parts in each ith workstation. \({C}_{1,i}\) is calculated as shown in Eq. (2):
$${C}_{1,i}=\sum _{p=1}^{{N}_{i}}{\gamma }_{pi}$$
(2)
where, for each ith workstation (i = 1,…,m), \({N}_{i}\) is the total number of product parts and \({\gamma }_{pi}\) is the handling complexity of part p, which can be estimated as a function of the standard handling time [40].
\({C}_{2,i}\) is defined as the complexity of connections related to the ith workstation. It is the sum of the complexities of pair-wise connections that exist in the product structure assembled in the ith workstation, as follows:
where \({\varphi }_{pri}\) is the complexity in achieving a connection between parts p and r of the i-th workstation. \({\varphi }_{pri}\) can be estimated through the standard completion time of the connection between parts p and r in isolated conditions. Besides, \({A}_{pri}\) defines the binary adjacency matrix representing the connectivity structure of the system, as indicated in Eq. (4):
$${A}_{pri}=\left\{ \begin{array}{ll}1& if \,there\, is\, a \,connection\, between \,p \,and \,r \,in\, the\, i { th} \,workstation\\ 0& otherwise \end{array} \right.$$
(4)
Finally, \({C}_{3,i}\) is the topological complexity of the i-th workstation and represents the complexity related to the architectural pattern of the assembled product. It can be obtained from the matrix energy EAi of the adjacency matrix related to the i-th workstation, which is designated by the sum of the corresponding singular values \({\delta }_{pi}\) [41, 42], as follows:
where EAi stands for graph energy (or matrix energy) and \({N}_{i}\) stands for the number of parts in the i-th workstation (i.e., the number of nodes). It has to be clarified that, since the adjacency matrix is a symmetric matrix of size Niwith the diagonal elements being all zeros, the singular values correspond to the absolute eigenvalues of the adjacency matrix [41, 43].
A pedagogical example referring to an assembly process made up of a single workstation is provided. The product to be assembled is composed of N = 3 identical parts (a, b and c), see Fig. 1. The standard handling time of each p-th part (p = 1, 2, 3) is \({\gamma }_{p}\) = 40 s. According to Eq. (2), the handling complexity is \({C}_{1}=\sum _{p=1}^{3}{\gamma }_{p}\) = 2 min. The standard completion time of the connection between parts p and r (p = 1, 2 and r = p + 1, 2, 3) is \({\varphi }_{pr}\)= 80 s. By implementing Eq. (3), the complexity of connections is \({C}_{2}=\sum _{p=1}^{2}\sum _{r=p+1}^{3}{\varphi }_{pr}\cdot {A}_{pr}\) = 4 min, since there are 3 connections between the parts. From the adjacency matrix A (see Fig. 1), the related graph energy is computed as the sum of its singular values, that are the absolute eigenvalues in case of symmetric matrix. In detail, two different eigenvalues of A are obtained, i.e., -1 with multiplicity of 2 and 2. Thus, being the singular values the absolute eigenvalues of A, then \({E}_{A}=1+1+2=4\). According to Eq. (5), \({C}_{3}=\frac{{E}_{A}}{N}=\frac{4}{3}=1.33\). Finally, by Eq. (1), the structural complexity is \({C}={C}_{1}+{C}_{2}\cdot {C}_{3}=7.33\) min.
Fig. 1
Connectivity structure of a product composed of three parts and its associated adjacency matrix A
×
As an example, Table 1 reports, for each i-th workstation of the pre-stretching device of a wrapping machine (see next Sect. 4.1), the complexities \({C}_{1,i}\), \({C}_{2,i}\) and \({C}_{3,i}\), according respectively to Eqs. (2), (3) and (5), and the final assembly complexity Ci derived by Eq. (1). DPUi and Ci are related by the following power-law regression model [44]:
Table 1
Subdivision of the assembly process of the pre-stretching device of wrapping machines into workstations with indication of the variables related to the defect prediction model (see Eqs. (6) and (7))
No. workstation
Workstation description
Na,i
Experimental DPUi
\({C}_{1,i}\)[min]
\({C}_{2,i}\)[min]
Ni
E(Ai)
\({C}_{3,i}\)
\({C}_{i}\)[min]
Predicted \({DPU}_{i}^{}\)
\({p}_{i}^{}\)
[%]
Bench assembly
1
Motor no. 1 bench assembly
6
0.0364
2.19
5.11
14
8.40
0.60
5.27
0.0424
4.16
2
Motor no. 2 bench assembly
6
0.0364
2.28
5.33
14
8.26
0.59
5.41
0.0443
4.34
3
Support plate of motor no. 2 bench assembly
3
0.0182
1.19
4.77
10
8.00
0.80
5.01
0.0391
3.86
4
Spindle bench assembly
3
0.0000
0.78
3.14
3
0.75
0.25
1.57
0.0062
0.62
5
Rubber tyres bench assembly
12
0.1091
1.24
11.13
14
6.58
0.47
6.47
0.0587
5.71
6
Idle rolls bench assembly
12
0.0545
1.63
6.53
12
7.44
0.62
5.68
0.0478
4.67
7
Rubberised pads bench assembly
3
0.0000
0.73
2.91
4
1.00
0.25
1.46
0.0055
0.55
8
Belt tensioner device bench assembly
3
0.0364
0.25
2.22
8
15.20
1.90
4.47
0.0327
3.23
9
Driven wheels of transmission system bench assembly
2
0.0000
0.08
0.33
4
1.00
0.25
0.16
0.0002
0.02
Assembly on the frame plate
10
Pre-stretch frame plate preparation
3
0.0182
0.99
3.97
11
8.25
0.75
3.97
0.0271
2.68
11
Rubber rollers on pre-stretch frame plate assembly
4
0.0182
1.07
4.27
26
22.88
0.88
4.83
0.0369
3.64
12
Idle rollers on pre-stretch frame plate assembly
6
0.0182
1.19
4.77
39
32.37
0.83
5.15
0.0409
4.02
13
Motor no. 1 on frame plate assembly
1
0.0000
0.74
2.96
5
1.25
0.25
1.48
0.0057
0.57
14
Transmission system of motor no. 1 assembly
2
0.0000
0.19
0.78
2
1.00
0.50
0.58
0.0013
0.13
15
Motor no. 2 on frame plate assembly
4
0.0182
1.73
6.90
16
7.68
0.48
5.01
0.0391
3.86
16
Transmission system of motor no. 2 assembly
2
0.0364
0.09
0.80
2
6.28
3.14
2.60
0.0139
1.38
17
Motor no. 1 bracket on pre-stretch frame plate assembly
1
0.0000
0.20
0.78
3
0.75
0.25
0.39
0.0007
0.07
18
Belt tensioner on pre-stretch frame plate assembly
2
0.0364
0.18
1.64
5
9.85
1.97
3.41
0.0213
2.12
19
Transmission system of motor no. 1 calibration
2
0.0364
1.74
4.05
12
8.28
0.69
4.55
0.0336
3.33
20
Transmission system of motor no. 2 calibration
2
0.0364
1.90
4.43
12
7.92
0.66
4.81
0.0366
3.63
21
Spindle preparation for assembly on pre-stretch frame plate
2
0.0000
0.45
1.79
15
3.75
0.25
0.90
0.0026
0.26
22
Spindle group on pre-stretch frame plate assembly
6
0.0364
1.36
12.23
34
14.96
0.44
6.730
0.0625
6.09
23
Rubber pads on pre-stretch frame plate assembly
2
0.0000
0.47
1.89
5
1.25
0.25
0.94
0.0028
0.28
24
Motor assembly no. 1 final steps
1
0.0545
0.12
1.04
3
8.64
2.88
3.09
0.0182
1.82
25
Motor assembly no. 2 final steps
1
0.0545
0.12
1.08
3
8.31
2.77
3.11
0.0184
1.84
26
Spindle release lever bench assembly
1
0.0000
0.24
0.95
6
1.50
0.25
0.48
0.0009
0.09
27
Spindle release lever on pre-stretch frame plate assembly
3
0.0000
0.80
7.20
6
1.50
0.25
2.60
0.0139
1.38
28
Compensation arm bench assembly
9
0.0909
1.26
11.32
20
12.00
0.60
8.05
0.0830
8.00
29
Compensation arm on pre-stretch frame plate assembly
Figure 2 illustrates the defect prediction model defined in Eq. (6) and the corresponding residual plots.
Fig. 2
DPU vs C: a Regression model and experimental data, and b Residual plots
×
Identifying suitable defect prediction models is a key factor for providing practical assistance in the design, improvement and optimisation of an assembled product [31]. The adoption of reliable defect rate estimates can also successfully guide inspection designers in planning inspection strategies from early design phases [4, 7]. Recent studies by the authors investigated the use of defect prediction models to obtain reliable estimates of the probability of occurrence of defective-workstation-outputs in assembly processes, particularly suitable for low-volume productions [29, 36, 38]. A workstation-output consists of a set of all units that goes thorough the workstation. The workstation-output is considered defective if at least one defect is found, regardless of whether these defects are distributed among the workstation units. Accordingly, the probability of occurrence of at least one defect in each workstation i represents the probability of occurrence of a defective-workstation-output (pi). In detail, knowing the DPUi (see Eq. 6) and the number of elementary operations Na,i (also called job elements) performed by operators in each ith workstation, the probability of occurrence of a defective-workstation-output pican be defined as [29]:
Table 1 shows the predicted DPUi and pi values for each i-th workstation of the pre-stretching device of a wrapping machine.
2.2 Inspection strategy performances (effectiveness and total cost)
As highlighted in the previous section, an overall assembly manufacturing process, in optimal settings condition, may be modelled by decomposing it into several process steps, also called workstations [4, 29, 30, 36]. Each of such workstations produces an outcome, henceforth called workstation-output, whose conformity can be tested through different inspection activities. Quality control activities are performed on the workstation-output according to the specific kind of defect to be detected. They include, for instance, dimensional verifications, visual checks, comparison with reference exemplars, mechanical tests, etc. [5, 45, 46]. The combination of the inspection activities performed on the workstations defines an inspection strategy for the assembly process. Inspection designers can choose between several alternative strategies to inspect an overall manufacturing process. For example, a strategy may require all workstations to be inspected or only some of them. Alternatively, the choice may concern a strategy where all workstations are inspected by visual checks or another one where only mechanical tests are performed, and so on.
When performing an inspection activity, two types of inspection errors may occur: there are a risk of detecting a defect when it is not present (type I error) and a risk of not detecting the defect when it is actually present (type II error). Although such risks can be reduced through sophisticated quality monitoring techniques, manual and/or automatic, they should not be neglected [47‐49].
In the modelling of a manufacturing process and inspection strategy, each ith workstation (where i = 1,…,m) can be associated to three variables [4]:
pi: probability of occurrence of a defective-workstation-output in optimal operating conditions;
αi: probability of erroneously detecting as defective a non-defective-workstation-output (i.e., type-I inspection error);
βi: probability of erroneously not detecting a defective-workstation-output (i.e., type-II inspection error).
The first variable, pi, is strictly related to the quality of the process related to the ith workstation. It should be emphasised that such defect probability is due to a physiological condition of the process; therefore, it is not affected by occasional failures or errors. On the other hand, the inspection errors αi and βi depend on the quality of the inspection activity, that involves the inspection typology and procedure, the technical skills and experience of the operators, the environmental conditions, etc. [10, 14, 49, 50]. In practical applications, the variable pi may be estimated by using the defect prediction model shown in Eq. (7). On the other hand, αi and βi can be estimated by the use of simulations, prediction models and/or empirical methods, based on historical data, previous experience on similar processes, and process knowledge [4, 29, 51].
A typical inspection strategy performance may be assessed by two inspection indicators which depict the overall effectiveness and economic convenience of an inspection strategy [5, 7, 52, 53]. As explained in authors' recent studies [4, 29, 51], the inspection effectiveness of an inspection strategy may be represented using a practical indicator, Dtot, defining the mean total number of defective-workstation-outputs which are erroneously not detected after completing the overall inspection strategy, as follows [4, 29]:
where Di represents the mean number of actual defective-workstation-outputs undetected in the i-th workstation. The indicator Dtot is obtained by assuming that the variables pi, αi and βi related to both the same workstations and to different ones are uncorrelated.
The total cost related to the inspection strategy may be estimated by the total cost indicator, Ctot, that includes the cost of the specific inspection activity, the necessary- and the unnecessary-repair costs, and the cost of undetected defects, as shown in Eq. (9) [4, 51]. Since such indicator assesses the total cost related to the inspection strategy in use, it can be used as a proxy for the affordability of the inspection strategy.
\({C}_{tot,i}^{}\) is the total cost related to the ith workstation;
ci is the cost of the control performed in the ith workstation;
NRCi is the Necessary-Repair Cost, namely the necessary cost for repairing/removing the defective-workstation-outputs (or in some cases the cost of rejection);
URCi is the Unnecessary-Repair Cost, i.e., the cost incurred when identifying false defective-workstation-outputs; e.g., despite there is no cost required for defective-workstation-outputs removal, the overall process can be slowed down, with a consequent extra cost.
NDCi is the cost of undetected defective-workstation-outputs, namely the external failure costs related to the missing detection of defective-workstation-outputs, including legal fees related to customer lawsuits, loss of future sales from dissatisfied customers, product recalls, product return costs, after-sales repair costs, etc. [7].
Even this indicator is obtained under the assumption of absence of statistical correlation between the variables pi, αi and βi related both to the same workstations and to different ones.
The reliability of the two indicators of performance can be assessed by providing a quantitative estimation of their variability. To this aim, the method provided by the GUM (Guide to the expression of Uncertainty in Measurement) is used [54]. According to this approach, the uncertainty affecting all the model variables, i.e. pi, αi, βi, ci, NRCi, URCi and NDCi, can be combined and propagated to the resulting indicators Dtot and Ctot [54, 55]. A detailed description and implementation of the method is provided in the recent study of the authors [51]. Accordingly, the uncertainty, expressed in terms of variance, VAR, of the indicators of effectiveness and total cost is, respectively:
Overall, for each inspection strategy to be assessed and compared, the two performance indicators may be calculated by Eqs. (8) and (9). According to the scientific literature about Multi-Criteria Decision-Making (MCDM), several methods may be implemented to choose from different alternatives when multiple criteria and trade-offs are involved [56‐59]. In the present study, a more straightforward and practical methodology is proposed to support quality inspection planning by Inspection Strategy Maps (ISMs). ISMs are defined on a plan whose axes are the two indicators Dtot and Ctot (see Fig. 3). Each inspection strategy may be described by a point on the ISM.
Fig. 3
Schematic representation of an inspection strategy map
×
A pair of thresholds (respectively D*tot and C*tot) defined by the designer limits the values of the two indicators. D*tot can be seen as a guarantee for the consumer because it represents the maximum average number of acceptable defective-workstation output remaining in the final product. The second threshold, C*tot, is a cost limit for the company, i.e. the maximum cost that the producer is willing to pay for the inspection strategy. Then, the following rules can be used to support inspection designers in the choice of the most appropriate inspection strategy according to their requirements.
For each s-th inspection strategy (where s = 1,…, k), a comparison between the upper limit of the 95% confidence interval1 of Dtot,s and Ctot,s, identified as \({D}_{tot,s}^{U}\) and \({C}_{tot,s}^{U}\), is made with the thresholds D*tot and C*tot:
(1) if \({D}_{tot,s}^{U}\) < D*tot and \({C}_{tot,s}^{U}\) < C*tot, the strategy may be selected: the strategy is therefore in the acceptance region (see Fig. 3);
(2) if \({D}_{tot,s}^{U}\) > D*tot or \({C}_{tot,s}^{U}\) > C*tot, the strategy is located in the rejection region (see Fig. 3).
If more strategies lie in the acceptance region, and therefore their values of Dtot and Ctot are below the imposed thresholds, the designer can decide which strategy should be adopted. The preferred strategy is the one that minimises both Dtot and Ctot. However, if among the alternatives no strategy minimises both indicators, the designer can choose whether minimising one or the other. Such choice strictly depends on the product specifications and the certification constraints imposed by the product application sector. For example, in medical or aerospace sectors, the producer may be more inclined to select the strategy that minimises Dtot instead of choosing the most cost-efficient one, because of the significant consequences external failures could have. Conversely, if the specifications are not stringent, the manufacturer may be driven to choose the most economical strategy.
The first aim of an ISM is to enable the analysis and positioning of the inspection strategies implemented by a manufacturing company. Indeed, according to a cost–benefit logic, the combined use of the inspection indicators and their uncertainty allows the positioning of alternative inspection strategies into the map and, consequently, designers are guided in choosing the most appropriate one. ISM may also be adopted to compare more alternative inspection strategies, such as partial inspections in selected workstations, or strategies in which current control activities are modified or improved. Apart from being an analysis tool, the ISM can also be used as a design tool. In other words, by setting an objective point on the map, it is possible to determine which conditions of effectiveness and cost may guarantee its achievement. Thus, ISM can represent a powerful and practical decision tool to assist the inspection designers in quality assessment and improvement. An example of the use of ISM for both functionalities is discussed in the next Sect. 4.
4 Case study: wrapping machines assembly
4.1 Manufacturing process modelling
The proposed modelling of the manufacturing process was applied to the assembly process of wrapping machines for the packaging of palletised loads. In this study, the rotating ring wrapping machine was considered, specifically a single part of this machine, namely the pre-stretching device, produced by the Italian company Tosa Group S.p.A. (see Fig. 4). This device is common to all rotating ring wrapping machines, although each machine is customised and differs from the others for some details. In a typical year, about 50 pre-stretching devices are assembled on different wrapping machines (low-volume production). Such an electromechanical device is designed to pull/unroll, pre-stretch and place the plastic film and finally to carry out the necessary number of windings on the pallet. The pre-stretching device assembly can be decomposed into 29 workstations: in the first 9 workstations, the assembly is performed on the bench by the operator, while in the last 20 workstations the subassemblies are assembled on the frame plate. For a detailed process decomposition, see Table 1 and Fig. 4. As mentioned in Sect. 2.1, the defect prediction model suitable for wrapping machines, reported in Eq. (6), was derived in a previous study by the authors [44]. This model was obtained from experimental DPUi occurring under stable process conditions in each workstation (see Table 1), collected over the last five years by the company. From the predicted DPUi values, the probability of occurrence of defective-workstation-outputs in optimal operating conditions, pi, may be obtained by Eq. (7). The resulting values are reported in Table 1 and will be used to evaluate the inspection strategy performances in the next Sect. 4.2.
Fig. 4
Rotating ring wrapping machine produced by Tosa Group S.p.A. (Italy) with a focus on the pre-stretching device: bottom-frame image and front view of 3D CAD model with the indication of the main components
×
4.2 Inspection strategies positioning using the ISM
The current inspection strategy carried out by the company requires each workstation to be checked through an inspection activity, needing specific equipment depending on the workstation-output (see Table 5). Each control is affected by inspection errors. The estimates of αi and βi (see Table 2) were obtained by the inspectors basing on historical data and empirical values referring to the assembly of pre-stretching devices. The two inspection strategy indicators of effectiveness and total cost are evaluated for the current inspection strategy, denoted as IS-0. Table 2 also reports the cost values used for estimating inspection total cost. Precisely, the estimates of ci were calculated considering the time required for the inspection activity and the labour cost of operators/inspectors. NRCi and URCi, considered identical as a first approximation, were estimated starting from the time required for identifying and repairing possible defects (necessary or unnecessary) and the respective labour cost. Finally, NDCi was estimated considering the after-sales repair costs, calculated as the time for the repairs/substitutions and the operator labour costs.
Table 2
Variables related to the inspection strategy IS-0 of the pre-stretching device
No. workstation
αi [%]
βi [%]
ci[€]
NRCi [€]
URCi [€]
NDCi [€]
1
0.5
0.8
0.12
0.37
0.37
1584.00
2
0.5
0.8
0.32
0.73
0.73
1592.00
3
0.3
0.5
0.25
0.37
0.37
87.00
4
0.2
0.5
0.76
0.86
0.86
569.00
5
0.4
0.8
0.56
2.02
2.02
483.00
6
0.4
0.8
0.45
2.20
2.20
273.00
7
0.1
0.1
0.14
0.18
0.18
11.00
8
0.3
1.0
0.04
0.75
0.75
31.00
9
0.4
0.6
0.08
0.09
0.09
47.00
10
0.5
0.3
1.06
1.83
1.83
224.00
11
0.2
0.2
0.29
0.15
0.15
11.67
12
0.2
0.2
0.27
0.15
0.15
17.50
13
0.3
0.3
0.26
0.05
0.05
8.75
14
0.4
0.8
0.10
0.37
0.37
66.00
15
0.3
0.3
0.31
0.12
0.12
5.83
16
0.4
0.8
0.17
0.37
0.37
99.00
17
0.2
0.2
0.13
0.02
0.02
6.00
18
0.5
0.9
0.10
0.02
0.02
5.83
19
0.2
0.2
0.37
0.05
0.05
5.83
20
0.2
0.2
0.35
0.10
0.10
5.83
21
0.5
0.7
0.32
0.18
0.18
5.83
22
0.5
0.7
0.91
0.29
0.29
11.67
23
0.2
0.2
0.04
0.07
0.07
5.83
24
0.5
1.2
0.08
0.43
0.43
5.83
25
0.5
1.2
0.12
0.43
0.43
5.83
26
0.3
0.3
0.29
0.56
0.56
25.00
27
0.2
0.2
0.34
0.09
0.09
5.83
28
0.8
1.2
0.26
0.31
0.31
106.00
29
0.5
0.5
0.17
0.07
0.07
5.83
Moreover, the estimates of the inspection performances are complemented by an estimation of their uncertainty. To this aim, Table 6 reports the estimates of the variances of the probabilities and costs of the model. Specifically, the variance of probabilities \({p}_{i}^{}\) is obtained by composing the uncertainties of the two regression models parameters shown in Eq. (6) by using the approach proposed in Verna et al. [51]. Besides, the variances of inspection errors (αi and βi) and the costs (ci, NRCi, URCi and NDCi) are estimated by the inspectors based on previous experience.
Table 3 shows the indicators of effectiveness Dtot and total cost Ctot calculated according to Eqs. (8) and (9) and variable estimates listed in Tables 1 and 2. Furthermore, the 95% confidence intervals of the indicator estimates are provided in Table 3, according to Eqs. (10) and (11) and variable uncertainties reported in Table 6.
Table 3
Mean values and 95% confidence intervals of inspection performance indicators Dtot and Ctot for inspection strategies IS-0, IS-1 and IS-2
Inspection strategy
Dtot (× 10–3)
95% confidence interval of Dtot (× 10–3)
Ctot [€]
95% confidence interval of Ctot [€]
IS-0
4.80
(3.45; 6.15)
10.74
(9.95; 11.53)
IS-1
378.61
(217.32; 539.91)
10.13
(7.43; 12.83)
IS-2
1.51
(0.64; 2.37)
11.41
(11.08; 11.75)
As can be observed in Table 3, the mean number of defective-workstation-outputs which are not detected by the adopted inspection strategy, is nearly 5 units, considering a production of one thousand pre-stretching devices. As mentioned before, being the production of such devices of only 50 units per year, the number of defective-workstation-outputs that are erroneously not identified by the inspection strategy may be considered very little, i.e. 5 every 20 years. Moreover, by separately comparing the Di values, the most critical workstations in terms of residual defectiveness may be identified. In particular, the workstations with the highest values of Di are the number 28, 5 and 24 respectively. For these workstations, the producer could design and adopt more effective inspection activities (see next Sect. 4.3).
Regarding the economic perspective, considering that the total cost of the pre-stretching device, including labour costs and materials, amounts to 3000 €, the cost of the current inspection strategy is less than 1%. Even for this indicator, individual Ctot,i values can be compared with each other to identify the most expensive workstations (in this case, numbers 5, 10 and 22 respectively). Therefore, the inspection in the workstation 5 is not only the worst in terms of effectiveness, but it is also the most expensive for the company. It should be noted that such a workstation is also the one with the highest value of pi. As a consequence, due to the high number of defects, the sum of the cost components related to the repair (\(NR{C}_{i}\cdot {p}_{i}\cdot \left(1-{\beta }_{i}\right))\) and to the defects remaining in the pre-stretching device \(\left(ND{C}_{i}\cdot {p}_{i}\cdot {\beta }_{i}\right)\) are higher than those in the other workstations.
As shown in Fig. 5, for the pre-stretching device, the two thresholds imposed by the company designer are D*tot = 4.00·10–3 and C*tot = 15 €. IS-0 is represented in Fig. 5 as a region delimited by the confidence intervals of both indicators, while the central point of the region corresponds to their average value. It can be noted that IS-0 region belongs only for a small part to the acceptance region and the central point falls in the rejection region. Thus, being this strategy not acceptable by the producer, two alternative strategies are analysed: IS-1 (Inspection Strategy 1) and IS-2 (Inspection Strategy 2).
Fig. 5
Representation of the ISM for the inspection strategies IS-0, IS-1 and IS-2
×
In IS-1, only the workstations whose cost of undetected defects (NDCi) is considered expensive by the manufacturer (more than 50 €) are inspected. In detail, these are the workstations number 1–6, 10, 14, 16 and 28, respectively. Control methods performed in such workstations are the same as those adopted in the current strategy IS-0, and described in Table 5. Accordingly, the inspection variables related to such workstations have the same values of those reported in Tables 1 and 2. For the other workstations that are not subject to inspection, the corresponding inspection variables are αi = 0, βi = 1, ci = 0, NRCi = 0 and URCi = 0. In addition, for all the workstations, the probability pi and the cost NDCi do not change compared to IS-0, being not affected by the inspection strategy adopted. Table 7 reports the complete list of variables for IS-1.
In IS-2, selected workstations that are critical in terms of defectiveness (shown in Table 8) are accurately inspected through dedicated equipment and carried out by appointed staff. As a result, the cost of inspection activity ci for such workstations slightly increases because of an increase of hourly cost of dedicated equipment—due to the fixed cost of purchasing/obtaining the dedicated equipment—and inspection time by approximately 40%. On the other hand, inspection errors decrease by about 85% with compared to IS-0. The remaining workstations are inspected using the same control methods carried out in the current strategy IS-0 and, therefore, the inspection variables for these workstations are set equal to the values of IS-0 shown in Tables 1 and 2. It should be noted that pi, NRCi, URCi and NDCi remain unchanged from IS-0 for all the workstations, being irrespective of the strategy implemented. Table 8 provides the complete list of variables for the strategy IS-2.
Table 3 shows the mean values of the indicators Dtot and Ctot of the two alternative inspection strategies IS-1 and IS-2 and their 95% confidence intervals.
4.3 Comparison and analysis of alternative inspection strategies
Given the results shown in Fig. 5, the strategy IS-1 is out of the acceptance region. The indicator Dtot is about two orders of magnitude higher than the threshold, although Ctot is in line with the manufacturer's requirements. Indeed, performing IS-1 leads to a significant increase in the indicator of effectiveness, caused by the non-inspection of selected workstations and, therefore, by leaving defects in the final pre-stretching device. However, the inspection total cost of such a strategy remains affordable and comparable with the cost of the other two strategies because the absence of inspection in the workstations with the lowest values of NDCi does not entail inspection and repair costs, but only costs of undetected defects, which remain minimal.
Regarding strategies IS-0 and IS-2, the comparison of the corresponding indicators is shown in the ISM illustrated in Fig. 6.
Fig. 6
Comparison of the inspection strategies IS-0 and IS-2 using the ISM
×
The strategy to be preferred is IS-2. It is the only strategy that allows for a residual defectiveness lower than the threshold D*tot imposed by the producer. From an economic point of view, both strategies lead to comparable costs, although IS-2 is on average slightly more expensive than IS-0. Besides, as shown in Fig. 6, inspection indicators Dtot and Ctot obtained for IS-2 are affected by less uncertainty compared to those obtained for IS-0. Accordingly, the estimates of the two indicators are more accurate for IS-2 than IS-0. Furthermore, it has to be highlighted that when no inspection is performed in all the workstations, the total cost will be \({C}_{tot}=\sum_{i=1}^{m}ND{C}_{i}\cdot {p}_{i}=202.40\)€ (see Eq. (9) in which \({\alpha }_{i}=0\), \({\beta }_{i}=1\) and \({c}_{i}=NR{C}_{i}=UR{C}_{i}=0\)). In light of this, since in this case study the higher costs are those of undetected defective-workstation-outputs and not performing inspections leads to a very high cost, i.e., 202.40 €, it is advisable choosing an inspection strategy that minimises such a cost component through high-performance inspections, without, however, significantly increasing the costs of inspection activities, as in the case of the strategy IS-2.
4.4 ISM for designing inspections
ISM can also be used in a reverse way to the approach discussed in Sect. 4.3. In other words, when the designer wants to achieve effectiveness and cost objective, represented by a “target point” on ISM, this tool can guide designer choices. Indeed, when the target values of indicators Dtot and Ctot are known, the conditions for their implementation can be determined. For instance, suppose that the wrapping machines company aims to set as target values of the indicators Dtot and Ctot respectively 1.00·10–3 and 14 € (IS-3). This situation is represented in Fig. 7. In order to reach the target point, since probabilities pi are physiological characteristics of the production process, and being NRCi, URCi and NDCi costs irrespective of the strategy adopted, the only variables to be addressed are inspection errors αi and βi and the costs of inspection activities ci. A possible strategy involves reducing inspection errors by 80% compared to the strategy IS-0 by improving quality controls in all the workstation (e.g. using dedicated equipment and training inspectors). As a consequence, it is assumed that inspection costs will increase by 50% (see Table 4). In this case, the resulting indicators Dtot and Ctot becomes respectively 0.96·10–3 and 13.76€. It should be noted that, although the cost ciis increased for all the workstations by 50%, the strategy total cost is approximately 30% higher than that of IS-0 owing to the 80% reduction in both the cost of undetected defects and unnecessary repairs.
Fig. 7
Representation in the ISM of the “target point” (IS-3) to be achieved starting from the condition IS-0
Table 4
Variables αi, βi and ci related to the inspection strategy IS-3 of the pre-stretching device
No. workstation
αi [%]
βi [%]
ci [€]
1
0.10
0.16
0.18
2
0.10
0.16
0.48
3
0.06
0.10
0.38
4
0.04
0.10
1.15
5
0.08
0.16
0.84
6
0.08
0.16
0.67
7
0.02
0.02
0.21
8
0.06
0.20
0.06
9
0.08
0.12
0.12
10
0.10
0.06
1.60
11
0.04
0.04
0.43
12
0.04
0.04
0.40
13
0.06
0.06
0.39
14
0.08
0.16
0.15
15
0.06
0.06
0.46
16
0.08
0.16
0.25
17
0.04
0.04
0.20
18
0.10
0.18
0.16
19
0.04
0.04
0.55
20
0.04
0.04
0.52
21
0.10
0.14
0.48
22
0.10
0.14
1.37
23
0.04
0.04
0.06
24
0.10
0.24
0.12
25
0.10
0.24
0.18
26
0.06
0.06
0.44
27
0.04
0.04
0.51
28
0.16
0.24
0.39
29
0.10
0.10
0.25
×
5 Conclusions
The design of effective and cost-efficient quality-inspection strategies in manufacturing processes may be extremely challenging, mainly for low-volume productions due to the non-applicability of traditional statistical techniques. Inspection designer may adopt a variety of inspection strategies indicating the workstations to inspect and the inspection method to be used. Recent studies proposed the use of defect prediction models to plan in-process inspections in early design phases. Nonetheless, a decision support tool for designers enabling the assessment of the adequacy of alternative inspection strategies has not yet been addressed. Considering this literature gap, this paper proposes a strategic tool, named Inspection Strategy Map (ISM), able to guide inspection designers in the inspection planning process from the early design phases. The proposed tool relies on defect generation models and uses a pair of practical indicators depicting the effectiveness and total cost of an inspection strategy to map the company's scenario. ISM can support inspection designers for:
enabling positioning assessment and benchmarking of different inspection strategies;
driving designer choices to achieve desired specification targets.
The approach is described through a practical case study concerning the assembly of wrapping machines (low-volume production). The current inspection strategy, IS-0, is compared with other two potential alternatives, IS-1 and IS-2. In the former, only selected workstations are inspected using the same controls currently adopted. In the latter, all the workstations are inspected, but in some of them the controls are enhanced by dedicated equipment and staff. The use of the ISM allowed to identify the best strategy for the company, i.e. IS-2, because it satisfies both effectiveness and cost constraints. In addition, the ISM is used to guide inspectors by showing how to achieve the target strategy (i.e., IS-3) from the current condition IS-0. In detail, the most appropriate solution is to improve quality controls in all the workstations, e.g., by training inspectors, leading to a significant increase in inspection effectiveness with a slight increase in costs. Regarding the future, authors are planning to extend the use of ISMs to online monitoring of inspection activities.
Acknowledgements
The authors gratefully acknowledge Tosa Group S.p.A. (Italy) for the fruitful collaboration.
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A confidence interval gives an estimated range of values which is likely to include an unknown population parameter. In this study, the conventional 95% confidence level is adopted in the analysis.
Die im Laufe eines Jahres in der „adhäsion“ veröffentlichten Marktübersichten helfen Anwendern verschiedenster Branchen, sich einen gezielten Überblick über Lieferantenangebote zu verschaffen.
