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Journal of the Academy of Marketing Science

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01.02.2010

Demand and supply integration: a conceptual framework of value creation through knowledge management

verfasst von: Terry L. Esper, Alexander E. Ellinger, Theodore P. Stank, Daniel J. Flint, Mark Moon

Erschienen in: Journal of the Academy of Marketing Science | Ausgabe 1/2010

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Abstract

Strategy identifies two primary sets of processes through which the firm creates value for its customers by moving goods and information through marketing channels: demand-focused and supply-focused processes. Historically, firms have invested resources to develop a core differential advantage in one or other of these areas—but rarely in both—often resulting in mismatches between demand (what customers want) and supply (what is available in the marketplace). This paper suggests that successfully managing the supply chain to create customer value requires extensive integration between demand-focused processes and supply-focused processes that is based on a foundation of value creation through intraorganizational knowledge management. Integrating demand and supply processes helps firms prioritize and ensure fulfillment based upon the shared generation, dissemination, interpretation and application of real-time customer demand as well as ongoing supply capacity constraints. We draw upon literature in marketing, logistics, supply chain management and strategy to introduce a conceptual framework of demand and supply integration (DSI). We also offer insights for managerial practice and an agenda for future research in the relatively under-researched, but strategically important, area of demand and supply integration.

Vorheriger Artikel Exploring the relationship between marketing and supply chain management: introduction to the special issue

Nächster Artikel Service, value networks and learning

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Titel: Demand and supply integration: a conceptual framework of value creation through knowledge management
verfasst von: Terry L. Esper
Alexander E. Ellinger
Theodore P. Stank
Daniel J. Flint
Mark Moon
Publikationsdatum: 01.02.2010
Verlag: Springer US
Erschienen in: Journal of the Academy of Marketing Science / Ausgabe 1/2010
Print ISSN: 0092-0703
Elektronische ISSN: 1552-7824
DOI: https://doi.org/10.1007/s11747-009-0135-3

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