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Business & Information Systems Engineering
Erschienen in: Business & Information Systems Engineering 4/2015

01.08.2015 | Research Paper

Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance

verfasst von: Dr. Heidi L. Romero, Dr. ir. Remco M. Dijkman, Prof. Dr. ir. Paul W. P. J. Grefen, Prof. Dr. Arjan J. van Weele

Erschienen in: Business & Information Systems Engineering | Ausgabe 4/2015

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Abstract

Business process standardization is the activity of unifying different variants of a family of business processes. While the positive effects of business process standardization are well-described, it is often undesirable to fully unify different variants due to cultural, legal, or operational reasons. Consequently, a decision has to be made about the extent to which a family of business processes should be standardized. However, little is known about the factors that drive that decision. This paper fills that gap, by presenting factors that drive the extent to which business processes can be standardized, performance properties that are influenced by business process standardization, and relations between these concepts.
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Metadaten
Titel
Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance
verfasst von
Dr. Heidi L. Romero
Dr. ir. Remco M. Dijkman
Prof. Dr. ir. Paul W. P. J. Grefen
Prof. Dr. Arjan J. van Weele
Publikationsdatum
01.08.2015
Verlag
Springer Fachmedien Wiesbaden
Erschienen in
Business & Information Systems Engineering / Ausgabe 4/2015
Print ISSN: 2363-7005
Elektronische ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-015-0386-0

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