Computerized performance monitoring: A review of human resource issues

doi:10.1016/1053-4822(95)90010-1

Human Resource Management Review

Volume 5, Issue 4, Winter 1995, Pages 267-288

https://doi.org/10.1016/1053-4822(95)90010-1 Get rights and content

Abstract

The increasing use of computerized performance monitoring (CPM) systems across a variety of organizational settings has stirred controversy and induced change into the performance appraisal process. This article reviews research concerning CPM in four general areas which include the impact of CPM on (a) employee attitudes and perceptions; (b) employee stress perceptions; (c) job performance; and, (d) the performance monitoring process. Research based guidelines and issues for the design and implementation of an effective CPM system are suggested. The potential for enhancing employee development is also discussed.

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Computerized performance monitoring: A review of human resource issues

Abstract

Applied Ergonomics

Applied Ergonomics

Organizational Behavior and Human Decision Processes

Applied Ergonomics

Computers in Human Behavior

Applied Ergonomics

Applied Ergonomics

Applied Ergonomics

Organizational Behavior and Human Decision Processes

Computer-Based Work Monitoring: Electronic Surveillance and Its Effects

Journal of Applied Social Psychology

Computerized Monitoring of Work Performance: Extending the Social Facilitation Framework to Electronic Presence

Journal of Applied Social Psychology

The Effect of Information Format and Performance Pattern on Performance Appraisal Judgments in a Computerized Performance Monitoring Context

Journal of Applied Social Psychology

Structural Determinants of the Psychosocial Work Environment: An Exploratory Model of the Role of Technology in Work Stress

Ergonomics

Office Automation, Occupational Stress and Health: A Literature Analysis with Specific Attention to Expert Systems

Office Technology and People

Evaluating Employees by Computer

Personnel Administrator

Screen Design: Location of Information and Its Effects on Learning

Journal of Computer-Based Instruction

Big Brother and the Sweatshop: Computer Surveillance in the Automated Office

Sociological Theory

The Criterion Problem: 1917–1992

Journal of Applied Psychology

Transfer of Training: A Review and Directions for Future Research

Personnel Psychology

An Experimental Program Investigating Color-Enhanced and Graphical Information Presentation: An Integration of the Findings

Communications of the ACM

External Validity is More Than Skin Deep

American Psychologist

Performance Appraisal: Assessing Human Behavior at Work

Performance Appraisal Design Development, and Implementation

The Dollar Criterion: Applying the Cost Accounting Concept to Criterion Construction

Personnel Psychology

How Companies Spy on Employees

Fortune

Search and Retrieval Patterns for Performance Information: Effects on Evaluation of Multiple Targets

Journal of Personality and Social Psychology

Corporate Strategy and the Design of Computerized Information Systems

Sloan Management Review

Modeling the Performance Prediction Problem in Industrial and Organizational Psychology

Handbook of Industrial and Organizational Psychology

Effect of Electronic Performance Monitoring on Job Design and Worker Stress: Review of the Literature and Conceptual Model

Human Factors

The Use of Computers in Offices: Impact on Task Characteristics and Worker Stress

International Journal of Computer Interaction

Performance Appraisal: Alternative Perspectives

Computer-Aided Monitoring: Its Influence on Employee Job Satisfaction and Turnover

Personnel Psychology

Developing an Employee-Centered Electronic Monitoring System

Journal of Systems Management

Protecting Private Employees from Enhanced Monitoring: Legislative Approaches

American Business Law Journal

Employee Perception and Supervisory Behaviors in Clerical VDT Work on Systems That Allow Electrons Monitoring

The Impact of Computerized Performance Monitoring and Prior Performance Knowledge on Performance Evaluation

Journal of Applied Social Psychology