Measuring Citizen Satisfaction Using the SERVQUAL Approach: The Case of the ‘Hellenic Post’☆
Under a Creative Commons license
open access
Keywords
Service evaluation
customer satisfaction
citizen satisfaction
empirical study
Structural Equation Modeling (SEM)
Hellenic Post
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Selection and peer-review under responsibility of Kavala Institute of Technology, Department of Accountancy, Greece.
Copyright © 2014 The Authors. Published by Elsevier B.V.