A perspective on value co-creation-oriented framework for smart product-service system

Abstract

Smart product-service system (PSS) has been becoming a fresh style of PSS to improve the effectiveness and efficiency of firm operations in the age of smartness. Value co-creation is taken as an attractive way to fulfil customer needs, enhance firm core competitiveness, lower environmental impacts and generate positive network externalities of platform business model. Under such circumstances, this article has proposed a value co-creation-oriented framework for smart PSS. Firstly, the structure model for smart PSS, to some extent, can cover three types of PSS. Secondly, the hierarchical value dimensions transcend the scope of traditional PSS. Furthermore, the co-creation opportunities in smart PSS are recognized. Then the value co-creation process including co-exist, co-design, co-implement and co-evaluate is proposed for smart PSS, and an illustrative case of smart fridge-service system (SFSS) is demonstrated. Finally, some limitations and future work are stated.