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Wissenschafts-Praxis-Forum

Leistungsmanagement von Gruppen bei wissensintensiven Dienstleistungen

Published Online:January 21, 2009https://doi.org/10.1026/1617-6391.8.1.24

Abstract

Zusammenfassung. Die Studie berichtet über den Einsatz von ProMES (Productivity Measurement and Enhancement System) in einer Abteilung eines internationalen Marktforschungsunternehmens, die wissensintensive Dienstleistungen zu erbringen hat. In der ersten Feedbackphase der zweieinhalbjährigen Studie, die extern moderiert wurde, konnte ein starker positiver Leistungseffekt von d = 1.7 gemessen werden. Zusätzlich wurden die Produktivitätsdaten nach Rückzug des Moderators untersucht. Während der intern gesteuerten Feedbackphase von acht Monaten steigerte sich die Produktivität erneut um d = 2.8. Zudem wurde die Veränderung des Teamklimas untersucht. Während sich aufgabenbezogene Aspekte des Teamklimas positiv entwickelten, bewegten sich personenbezogene Aspekte nicht über ein mittleres Niveau hinaus.


Performance management of teams among knowledge intensive services

Abstract. We report the use of a productivity measurement and enhancement system (ProMES) with a work group responsible for knowledge intensive service tasks in an international market research company. The two-and-a-half-year project turned out to be effective in the first, externally moderated feedback condition (d = 1.7). In addition, performance data after the withdrawal of the facilitator were collected. The internally moderated feedback period again turned out to be effective (d = 2.8). Throughout the project, the work group’s team climate was assessed. Task relevant aspects of cohesion further increased, whereas aspects of personal relationships remained on a medium level.

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