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Factors influencing individual in adopting eWallet

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Abstract

This research examines individuals’ feasibility of adopting digital wallet also known as ‘eWallet.’ It aims at assessing the technological readiness among customers especially youth by measuring the acceptance level of digital wallet adoption in a massive implementation of the digital economy. Adoption of eWallet can potentially enhance the efficiency of financial institutions and the provision of new services for the convenience of the customers. The nature of this study was developed in the context of South East Asia focusing on Brunei Darussalam. The study using a framework for assessment based on the unified theory of acceptance and use of technology model revealed that the main construct of the model to be predictors of behavioral intention, was attitude towards using technology and anxiety. These results might be as a result of the millennial generation being in constant interaction with various types of technology, paired with the rising Internet connectivity leading to the minimal impact of the digital wallet adoption.

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  1. Universiti Brunei Darussalam, Gadong, Brunei

    Muhammad Anshari, Munirah Ajeerah Arine, Norzaidah Nurhidayah, Hidayatul Aziyah & Md Hasnol Alwee Salleh

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Anshari, M., Arine, M.A., Nurhidayah, N. et al. Factors influencing individual in adopting eWallet. J Financ Serv Mark 26, 10–23 (2021). https://doi.org/10.1057/s41264-020-00079-5

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