Productivity comparisons between Canadian and US TQM firms: an empirical investigation
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 October 1999
Abstract
This empirical study investigates productivity performance of Canadian (n = 43) and US (n = 95) manufacturers in the automotive parts industry (SIC 3714) that have implemented the total quality management (TQM) philosophy. We identify three different categories of productivity measures: financial, customer related, and internal business related. TQM firms indicate improved performance on various productivity measures. Statistically significant differences exist between the two countries on some of the measures. The correlation analysis suggests that, to be customer oriented, a TQM firm must focus on improving internal business processes. Unlike the US sample, the Canadian sample did not show a significant positive correlation between financial measures, and the customer oriented or internal business related measures.
Keywords
Citation
Golhar, D.Y. and Deshpande, S.P. (1999), "Productivity comparisons between Canadian and US TQM firms: an empirical investigation", International Journal of Quality & Reliability Management, Vol. 16 No. 7, pp. 714-722. https://doi.org/10.1108/02656719910283371
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited