The performance prism in practice
Abstract
This article describes and illustrates the practical application of a new measurement framework – The Performance Prism – which addresses the shortcomings of many of the traditional measurement frameworks being used by organisations today. The Performance Prism, with its comprehensive stakeholder orientation, encourages executives to consider the wants and needs of all the organisation’s stakeholders, rather than a subset, as well as the associated strategies, processes and capabilities. DHL’s board for the UK have used this framework to re‐engineer their corporate measurement and reporting system and the article explains DHL and other firms’ experiences with the Performance Prism.
Keywords
Citation
Neely, A., Adams, C. and Crowe, P. (2001), "The performance prism in practice", Measuring Business Excellence, Vol. 5 No. 2, pp. 6-13. https://doi.org/10.1108/13683040110385142
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited