Business process re‐engineering and process management: a survey of current practice and future trends in integrated management
Mohamed Zairi
(Based in the European Centre for TQM, Bradford University, UK)
David Sinclair
(Based in the European Centre for TQM, Bradford University, UK)
6190
Abstract
Business process re‐engineering (BPR) was first introduced in 1990 by Hammer and Davenport and Short. In these articles, the authors outlined a new approach to the management of processes which, it was claimed, was producing radical improvements in performance. These articles were quickly followed by a number of articles describing the benefits to be gained from BPR.
Keywords
Citation
Zairi, M. and Sinclair, D. (1995), "Business process re‐engineering and process management: a survey of current practice and future trends in integrated management", Management Decision, Vol. 33 No. 3, pp. 3-16. https://doi.org/10.1108/00251749510085021
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited