The added value of facilities management: benchmarking work processes
Abstract
Purpose
To provide a review of the various approaches to benchmarking and best practice facilities benchmarking techniques currently applied on the European Facilities Management Market.
Design/methodology/approach
Using practical examples, the benchmarking methodologies for assessing the three main aspects of facilities service provision – i.e. process, quality and costs – are identified and discussed in the context of their relationship one to the other. The central mechanics and approaches to benchmarking are identified prior to a more detailed assessment of the various methodologies.
Findings
The benchmarking techniques discussed are all applicable to derive benchmarks for comparison with industry standards. It recognises the pros and cons of each methodology and highlights the circumstances at which to best implement them.
Practical implications
Facilities management is at different degrees of development in the EU member states and as such the benchmarking methodologies discussed in this paper might not be appropriate for immediate implementation in each of the member countries.
Originality/value
This paper evaluates a current main topic within the facilities management industry and provides a step‐to‐step guide to organisations that want to commence benchmarking their facilities services provision.
Keywords
Citation
Wauters, B. (2005), "The added value of facilities management: benchmarking work processes", Facilities, Vol. 23 No. 3/4, pp. 142-151. https://doi.org/10.1108/02632770510578511
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited