Corporate performance of ICT‐enabled business process re‐engineering

The purpose of this paper is to evaluate information and communications technology (ICT) adoption and its impact on business changes and performance.

This paper provides a model interconnecting ICT adoption, ICT‐enabled business process re‐engineering (BPR), and performance in terms of external and internal organizational motivations with a balanced scorecard approach. The framework is tested using survey data from a sample of 377 chief information officers and senior information system managers.

The results indicate that environment capacity fit and a dynamic environment positively affect technology adoption, which in turn directly triggers business processes changes, organizational learning and growth, while indirectly affecting improvement of customer satisfaction and financial performance.

This study is limited by its sample size due to the complexity of the questionnaire.

This paper provides empirical evidence to examine how intra‐ and extra‐organizational factors influence ICP adoption, how ICT shapes BPR, and business performance from a dynamic resources‐based view. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT‐enabled BPR.