The NHS Performance Assessment Framework: A “balanced scorecard” approach?
Abstract
The NHS in the UK has recently adopted a new Performance Assessment Framework (PAF), aiming to provide a broader view of performance within the NHS. The PAF is not only a multi‐stakeholder approach reflecting various stakeholders’ interests across six dimensions, but is also used by the Government as a strategic management tool to link national strategies with local operation activities. The Government claims that the PAF is a “balanced scorecard” approach. This study discusses the concepts of the BSC underlying the NHS PAF.
Keywords
Citation
Chang, L., Lin, S.W. and Northcott, D.N. (2002), "The NHS Performance Assessment Framework: A “balanced scorecard” approach?", Journal of Management in Medicine, Vol. 16 No. 5, pp. 345-358. https://doi.org/10.1108/02689230210446526
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited