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An alternative view of relationship marketing: a framework for ethical analysis

Tuomo Takala (School of Business and Economics, University of Jyväskylä, Finland)
Outi Uusitalo (School of Business and Economics, University of Jyväskylä, Finland)

European Journal of Marketing

ISSN: 0309-0566

Article publication date: 1 February 1996

8602

Abstract

At present, a continuing widespread debate on the moral nature of business is widely recognized. However, it seems that the ethical evaluation of business practices is not very common in the area of relationship marketing. Analyses relationship marketing from the viewpoint of ethical theories. The theories applied are deontology, utilitarianism, virtue ethics, and emotivism. Reviews and analyses studies on relationship marketing issues in order to construct a framework for the ethical analysis of relationship marketing principles. Finally presents a framework for ethical analysis in the form of a constructive solution. Includes a model or code of business ethics for relationship marketers. The code will help make relationship marketing practices ethically longer lasting and, in this way, make the practices also more competitive and profitable.

Keywords

Citation

Takala, T. and Uusitalo, O. (1996), "An alternative view of relationship marketing: a framework for ethical analysis", European Journal of Marketing, Vol. 30 No. 2, pp. 45-60. https://doi.org/10.1108/03090569610106644

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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