To read this content please select one of the options below:

A service quality framework for Web-based information systems

K.C. Tan (K.C. Tan is an Associate Professor in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)

M. Xie (M. Xie is an Associate Professor in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)

Y.N. Li (Y.N. Li is a Research Scholar, in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)

ISSN: 0954-478X

Article publication date: 1 June 2003

Downloads

3521

Tan, K.C., Xie, M. and Li, Y.N. (2003), "A service quality framework for Web-based information systems", The TQM Magazine, Vol. 15 No. 3, pp. 164-172. https://doi.org/10.1108/09544780310469262

:

Emerald Group Publishing Limited