A business process change framework for examining the implementation of six sigma: a case study of Dow Chemicals
Jaideep Motwani
(Professor of Management, Department of Management, Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA)
Ashok Kumar
(Professor of Management, Department of Management, Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA)
Jiju Antony
(Senior Lecturer and Director of Six Sigma Research Group, Division of Management, Caledonian Business School, Glasgow Caledonian University, Glasgow, UK)
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Keywords
Citation
Motwani, J., Kumar, A. and Antony, J. (2004), "A business process change framework for examining the implementation of six sigma: a case study of Dow Chemicals", The TQM Magazine, Vol. 16 No. 4, pp. 273-283. https://doi.org/10.1108/09544780410541927
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited