A perspective on client productivity in business‐to‐business consulting services
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 May 2001
Abstract
Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure – requires more attention and research into the stage/backstage issues.
Keywords
Citation
Martin, C.R., Horne, D.A. and Chan, W.S. (2001), "A perspective on client productivity in business‐to‐business consulting services", International Journal of Service Industry Management, Vol. 12 No. 2, pp. 137-158. https://doi.org/10.1108/09564230110387515
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited