Information technology adoption in SMEs: an integrated framework

The aim of this research is to gain a clearer understanding of information technology (IT) adoption in small and medium‐sized enterprises (SMEs) by analysing and contrasting the current literature. Whilst describing how and why SMEs acquire IT, the paper also seeks to highlight the enablers as well as the inhibitors that influence the adoption process.

The method was a review of literature including empirical research and case studies related to IT adoption from various databases such as Business Premier, Science Direct, JStor and Emerald Insight. Supporting material was accessed from reference books regarding similar concepts and theories.

The literature suggests that SMEs adopt IT for many reasons. In general, the majority of the changes result from pressures from both internal and external sources. In addition to these drivers, there are factors that influence the process either directly or indirectly. Based on these different perspectives the paper proposes a conceptual framework that is composed of those perspectives that are relevant to the adoption of IT in SMEs.

This conceptual framework for the IT adoption process is based on the existing literature. It is open to and requires empirical testing to determine its relevance and validity in a practical setting.

The paper demonstrates the process of IT adoption in SMEs by combining perspectives from the literature. The framework will help adopters gain a practical overview of the IT adoption process in SMEs.