Knowledge‐management issues for smaller businesses
Anja Wickert
(Anja Wickert is a Consultant at Accenture, Customer Relationship Management, Einhausen, Germany.)
Richard Herschel
(Richard Herschel is based at Erivan K. Haub School of Business, Department of Management and Information Systems, St Joseph’s University, Philadelphia, Pennsylvania, USA.)
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Abstract
Knowledge management efforts are often seen as being more prevalent in larger firms. However, smaller organizations also have critical needs to share and maintain employee expertise. This paper examines some of the unique issues facing knowledge‐management efforts in smaller firms and suggests techniques they can employ to retain and acquire knowledge.
Keywords
Citation
Wickert, A. and Herschel, R. (2001), "Knowledge‐management issues for smaller businesses", Journal of Knowledge Management, Vol. 5 No. 4, pp. 329-337. https://doi.org/10.1108/13673270110411751
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited