An organizational competence model for innovation intermediaries

The purpose of this paper is to address the role of intermediaries in open innovation networks in achieving ICT-enabled innovations. The ultimate goal of open innovation networks is to create value for endusers and providers, and to share the risks and rewards. The aim of this paper is to analyse the competences that intermediaries in open innovation networks need to master and exploit during the exploration and exploitation phases of an innovation process.

Based on 14 cases, all of which are examples of collaborative multi-party projects with a focus on ICT-enabled innovations, the paper inductively develops a competence model for intermediaries that can be applied at different stages in the innovation.

The research shows that intermediaries can play an effective role in open innovation, provided they have the right set of competences. It can be concluded that the role of innovation intermediary is most relevant in the creation and development phases.

This study certainly has its limitations. The researchers were involved in several cases, which may have biased their views, even though an external expert who was familiar with the case and the work of the intermediary was involved to minimize the risk. Most importantly, the cases all involved of a single intermediary, albeit with many different private and public partners. The cases were primarily located in the Netherlands. It would be interesting to complement this study with results from other innovation intermediaries.

The paper identified which competences of organizations in innovation are required, and how to balance the competences between the different partners, including the innovation intermediary. The study allows to link the type of goal of the collaboration to a number of best practices, including the competences and roles that are required at different stages.

The paper combines the core innovation competences with the innovation value chain concept developed, and evaluate the resulting model in 14 different cases. The model is new and relevant in practice.