Internalization of ISO 9001: a longitudinal survey
Abstract
Purpose
The purpose of this paper is to analyze the influence of the motivation to adopt International Standards Organization (ISO) 9001 on both the internalization of the standard, namely the active day-to-day use of its main underlying practices, and the benefits obtained from its adoption. Similarly, the influence of the internalization on the benefits derived from ISO 9001 is analyzed.
Design/methodology/approach
A longitudinal survey was carried out on a sample of 110 Spanish organizations that adopted the standard in its early phase of dissemination. These organizations were surveyed in 1999 and, 12 years later, in 2011.
Findings
The results show that, contrary to the results of previous research work, early adopters driven by internal motives experience neither higher levels of internalization of ISO 9001 nor higher benefits from adoption of the standard. Nevertheless, there is clear evidence that in the long run a higher level of internalization leads to greater benefits from the adoption of ISO 9001.
Originality/value
The adoption of ISO 9001 is a dynamic process in which certificating organizations play an important role.
Keywords
Acknowledgements
This paper is a result of a research project funded by the Basque Autonomous Government (IT763-13/GIC12-158) and the Grup de recerca en Enginyeria de Procés, Producte i Producció de la Universitat de Girona. The authors are indebted to all the companies and many people who collaborated in the fieldwork for the time and the attention they unselfishly gave. The author would like to sincerely acknowledge to the Editor of IM&DS and to the reviewers for their assistance; their constructive criticisms and suggestions helped me to improve and develop the paper substantively.
Citation
Allur, E., Heras-Saizarbitoria, I. and Casadesús, M. (2014), "Internalization of ISO 9001: a longitudinal survey", Industrial Management & Data Systems, Vol. 114 No. 6, pp. 872-885. https://doi.org/10.1108/IMDS-01-2014-0013
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited