The effect of information quality on trust in e-government systems ' transformation

The purpose of this paper is to investigate the effect of information quality (IQ) on citizens ' trust in e-government systems.

This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens.

This two-phased study uncovered citizens ' perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems.

There were some limitations to the study. Citizen ' s demographics, along with the type of e-government interaction, were not taken into consideration.

Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems.

This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens ' trust in e-government systems.