Tsipi Heart
Skip Abstract Section
Abstract
Software as a Service (SaaS) is a relatively new organizational application sourcing alternative, offering organizations the option to access applications--via the Internet--that are remotely hosted on offsite servers instead of installing equivalent applications in-house, thus presumably saving costs. Although SaaS has been offered since the late 1990s, so far it has not become a dominant sourcing alternative for organizational core applications, in spite of the fact that most leading IT companies now offer remotely-hosted organization-wide applications. This study conceptualized and empirically tested a model of the effects of the perceived risk of SaaS and trust in the SaaS vendor community on the organizational intention to adopt SaaS at this early stage of the SaaS market. Three novel, risk-related constructs were developed: perceived risk of SaaS, perceived risk of systems unavailability, and perceived risk of data insecurity. Likewise, three new trust-related constructs were also conceived: trust in the SaaS vendor community, perceived capabilities and perceived reputation of the SaaS vendor community. An empirical test of the model demonstrated the negative effect of perceived risk and the positive effects of trust in, and the reputation of, the SaaS vendor community, on the intention to adopt SaaS. Trust in the SaaS vendor community was also found to strongly affect all three risk concepts.
- Aalders, R. The IT Outsourcing Guide Wiley, NY, New York, 2001. Google Scholar
Digital Library
- Anderson, J.C., and Gerbing, D.W. "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach," Psychological Bulletin (103:3), 1988, pp 411--423.Google ScholarCross Ref
- Applegate, L.M., McKenney, J.L., and McFarlan, F.W. Corporate Information Systems Management: Text and Cases McGraw-Hill Higher Education, 1999. Google ScholarDigital Library
- Attewell, P. "Technology Diffusion and Organizational Learning: The Case of Business Computing," Organization Science (3:1), 1992, pp 1--19.Google ScholarDigital Library
- Ba, S., and Pavlou, P.A. "Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior," MIS Quarterly (26:3), 2002, pp 243--268. Google ScholarDigital Library
- Bahmanziari, T., Pearson, J.M., and Crosby, L. "Is trust important in technology adoption? A policy capturing approach," The Journal of Computer Information Systems (43:4), 2003, pp 46--54.Google Scholar
- Bakos, J.Y., and Brynjolfsson, E. "Information technology, incentives, and the optimal number of suppliers," Journal of Management Information Systems (10:2), 1993, pp 37--53. Google ScholarDigital Library
- Bensaou, M. "Interorganizational Cooperation: The Role of Information Technology an Empirical Comparison of U.S. and Japanese Supplier Relations," Information Systems Research (8:2), 1997, pp 107--124.Google ScholarDigital Library
- Bensaou, M., and Venkatraman, N. "Inter-organizational relationships and information technology: A conceptual synthesis and a research framework," European Journal of Information Systems (5:2), 1996, pp 84--91.Google ScholarCross Ref
- Boudreau, M.-C., Gefen, D., and Straub, D., W. "Validation in information systems research: A state-of-the-art assessment," MIS Quarterly (25:1), 2001, pp 1--16. Google ScholarDigital Library
- Bunduchi, R. "Business relationships in internet-based electronic markets: the role of goodwill trust and transaction costs," Information Systems Journal (15:4), 2005, pp 321--341.Google ScholarCross Ref
- Carr, N. "The End of Corporate Computing," MIT Sloan Management Review (46:3), 2005, pp 66--73.Google Scholar
- Chang, M.K., Cheung, W., and Lai, V.S. "Literature derived reference models for the adoption of online shopping," Information & Management (42:4), 2005, pp 543--559. Google ScholarDigital Library
- Chellappa, R.K., and Pavlou, P.A. "Perceived information security, financial liability and consumer trust in electronic commerce transactions " Logistics Information Management (15:5-6), 2002, pp 358--368.Google Scholar
- Cheon, M., Grover, V., and Teng, J. "Theoretical Perspectives on the Outsourcing of Information Systems," Journal of Information Technology Theory and Application (JITTA) (10, 1995, pp 209--219.Google Scholar
- Chiles, T.H., and McMackin, J.F. "Integrating variable risk preferences, trust, and transaction cost economics," Academy of Management Review (21:1), 1996, pp 73--99.Google ScholarCross Ref
- Chin, W.W. "The Partial Least Squares Approach for Structural Equation Modeling," in: Modern Methods for Business Research, G.A. Marcoulides (ed.), Lawrence Erlbaum Associates, Mahwah, NJ, 1998, pp. 295--336.Google Scholar
- Chin, W.W., Marcolin, B.L., and Newsted, P.R. "A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study," Information Systems Research (14:2), 2003, pp 189--219. Google ScholarDigital Library
- Chwelos, P., Benbasat, I., and Dexter, A., S. "Research report: Empirical test of an EDI adoption model," Information Systems Research (12:3), 2001, pp 304--321. Google ScholarDigital Library
- Cropanzano, R., and Mitchell, M.S. "Social Exchange Theory: An Interdisciplinary Review," Journal of Management (31:6), 2005, pp 874--900.Google ScholarCross Ref
- Currie, Desai, B., and Khan, N. "Customer Evaluation of Application Services Provisioning in Five Vertical Sectors," Journal of Information Technology Theory and Application (JITTA) (19:1), 2004a, pp 39--58.Google ScholarCross Ref
- Currie, W. "A Knowledge-based Risk Assessment Framework for Evaluating Web-enabled Application Outsourcing Projects," International Journal of Project Management (21, 2003, pp 207--217.Google ScholarCross Ref
- Currie, W., L., Desai, B., and Khan, N. "Customer evaluation of application services provisioning in five vertical sectors," Journal of Information Technology (19:1), 2004b, pp 39--58.Google ScholarCross Ref
- Currie, W., and Seltsikas, P. "Delivering Business Critical Information Systems Through Application Service Providers: The Need for a Market Segmentation Strategy," International Journal of Innovation Management (5:3), 2001, pp 323--349.Google ScholarCross Ref
- Currie, W.L. "The organizing vision of application service provision: a process-oriented analysis," Information and Organization (14:4), 2004, pp 237--267.Google ScholarCross Ref
- Davies, M., and Prince, M. "Dynamics of Trust Between Clients and Their Advertising Agencies: Advances in Performance Theory," Academy of Marketing Science Review (2005:11), 2005, pp 1--32.Google Scholar
- De Looff, L. "Information Systems Outsourcing Decision Making: A Framework, Organizational Theories and Case Studies," Journal of Information Technology Theory and Application (JITTA) (10, 1995, pp 281--297.Google Scholar
- Doney, P., M., and Cannon, J., P. "An examination of the nature of trust in buyer-seller relationships," Journal of Marketing (61:2), 1997, pp 35--51.Google Scholar
- Dyer, J.H., and Chu, W. "The role of trustworthiness in reducing transaction costs and improving performance: empirical evidence from the United States, Japan, and Korea," Organization Science (14:1), 2003, pp 57--69. Google ScholarDigital Library
- Einwiller, S. "When Reputation Engenders Trust: An Empirical Investigation in Business-to-Consumer Electronic Commerce," Electronic Markets -- International Journal of Electronic Commerce Business Media (13:3), 2003, pp 196--210.Google ScholarCross Ref
- Ekanayaka, Y., Currie, W., and Seltsikas, P. "Delivering Enterprise Resource Planning Systems through Application Service Providers," Logistics Information Management (15:3), 2002, pp 192--203.Google ScholarCross Ref
- Ekanayaka, Y., Currie, W., and Seltsikas, P. "Evaluating application service Providers," Benchmarking: An International Journal (10:4), 2003, pp 343--354.Google ScholarCross Ref
- Franke, J., Stockheim, T., and König, W. "The impact of reputation on supply chains. An analysis of permanent and discounted reputation," Information Systems and eBusiness Management (3:4), 2005, pp 323--341.Google Scholar
- Ganesan, S. "Determinants of long-term orientation in buyer-seller relationships," Journal of Marketing (58:2), 1994, pp 1--19.Google ScholarCross Ref
- Gefen, D. "E-commerce: the role of familiarity and trust," Omega (28:6), 2000, pp 725--737.Google ScholarCross Ref
- Gefen, D. "Reflections on the dimensions of trust and trustworthiness among online consumers," Database for Advances in Information Systems (33:3), 2002, pp 38--53. Google ScholarDigital Library
- Gefen, D. "What Makes an ERP Implementation Relationship Worthwhile: Linking Trust Mechanisms and ERP Usefulness," Journal of Management Information Systems (21:1), 2004, pp 263--288. Google ScholarDigital Library
- Gefen, D. "A Practical Guide to Factorial Validity Using PLS-Graph: Tutotial and Annotated Example," Communications of the Association for Information Systems (16:Article 5), 2005, pp 91--109.Google Scholar
- Gefen, D., and Heart, T. "On the Need to Include National Culture as a Central Issue in E-Commerce Trust Beliefs," International journal of information management (14:4), 2006, pp 1--30.Google Scholar
- Gefen, D., Karahanna, E., and Straub, D., W. "Trust and TAM in online shopping: An integrated model," MIS Quarterly (27:1), 2003, pp 51--90. Google ScholarDigital Library
- Gefen, D., and Straub, D. "The Relative Importance of Perceived Ease-of-Use in IS Adoption: A Study of e-Commerce Adoption," Journal of the AIS (JAIS) (1:8), 2000, pp 1--30.Google Scholar
- Gefen, D., Straub, D., and Boudreau, M. "Structural Equation Modeling and Regression: Guidelines for research Practice," Communications of the Associations for Information Systems (CAIS) (4 article 7), 2000.Google Scholar
- Grazioli, S., and Jarvenpaa, S. "Perils of Internet Fraud: An Empirical Investigation of Deception and Trust with Experienced Internet Consumers," IEEE Transactions on Systems, Man and Cybernetics -- Part A: Systems and Humans (30:4), 2000, pp 395--410. Google ScholarDigital Library
- Greenemeier, L. IT Security: The Data Theft Time Bomb Information week 2007 Available from, http://www.informationweek.com/showArticle.jhtml;jsessionid=PJZQW2ZKX4XO4QSNDLPSKHSCJUNN2JVN?articleID=201001203&queryText=accenture+security+survey+2007, {accessed August 7 2007}Google Scholar
- Grossman, M. "The Role of Trust and Collaboration in the Internet-enabled Supply Chain," Journal of American Academy of Business, Cambridge (5:1/2), 2004, pp 391--396.Google Scholar
- Gruman, G. The Truth about Software as a Service (SaaS). 2007 Available from, http://www.cio.com/article/109706/The_Truth_About_Software_as_a_Service_SaaS_, {accessed September 13 2008}Google Scholar
- Gupta, A., and Herath, S.K. "Latest trends and issues in the ASP service market," Industrial Management + Data Systems (105:1/2), 2005, pp 19--25.Google Scholar
- Hancox, M., and Hackney, R. "IT Outsourcing: Frameworks for Conceptualizing Practice and Perception," Information Systems Journal (10, 2000, pp 217--237.Google ScholarCross Ref
- Harney, J. "The New World of ASP," Cutter Consortium, Arlington, MA, pp. 5(9), 1--25, September 2004 2004.Google Scholar
- Hart, P., and Saunders, C. "Power and trust: Critical factors in the adoption and use of electronic data interchange," Organization Science (8:1), 1997, pp 23--42.Google ScholarDigital Library
- Heart, T., and Pliskin, N. "Is E-Commerce of IT Application Services (ASP) Alive and Well?," Journal of Information Technology Theory and Application (JITTA) (3:4), 2001, pp 33--41.Google Scholar
- Heart, T., and Pliskin, N. "Business-to-Business eCommerce of Information Systems: Two Cases of ASP-to-SME eRental," IMFORM (40:1), 2002a, pp 23--34.Google Scholar
- Heart, T., and Pliskin, N. "Renting Restaurant Applications from Application Service Providers," International Journal of Hospitality Information Technology (2:2), 2002b, pp 45--61.Google ScholarCross Ref
- Heart, T., Pliskin, N., and Curley, K. "Application Hosting as Means for Aligning Business and IT," International Journal of E-Business (5:2), 2007, pp 176--187.Google Scholar
- Henderson, J., and Venkatraman, N. "Strategic Alignment: Leveraging Information Technology for Transforming Organizations," IBM System Journal (32:1), 1993, pp 4--16. Google ScholarDigital Library
- Hill, C.W.L. "Cooperation, Opportunism, and the Invisible Hand: Implications for Transaction Cost Theory," Academy of Management Review (15:3), 1990, pp 500--513.Google ScholarCross Ref
- Hosmer, L.T. "Trust: The connecting link between organizational theory and Philosofical Ethics," Academy of Management. The Academy of Management Review (20:2), 1995, pp 379--409.Google ScholarCross Ref
- Iacovou, C.L., Benbasat, I., and Dexter, A.S. "Electronic data interchange and small organizations: Adoption and impact of technology," MIS Quarterly (19:4), 1995, pp 465--485. Google ScholarDigital Library
- Jarvenpaa, S., L., Shaw, T., R., and Staples, D.S. "Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams," Information Systems Research (15:3), 2004, pp 250--267. Google ScholarDigital Library
- Jarvenpaa, S., Tractinsky, N., and Vitale, M. "Consumer Trust in an Internet Store," Information Technology and Management (1:12), 2000, pp 45--71. Google ScholarDigital Library
- Kakabadse, A., and Kakabadse, N. "Application Service Providers (ASPs): New Impetus for Transformational Change," Knowledge and Process Management (9:4), 2002, pp 205--218Google ScholarCross Ref
- Kakabadse, N., K., and Kakabadse, A. "Critical review -- outsourcing: A paradigm shift," The Journal of Management Development (19:8), 2000, pp 670--728.Google ScholarCross Ref
- Kakabadse, N., K., Kakabadse, A., Ahmed, P., K., and Kouzmin, A. "The ASP phenomenon: an example of solution innovation that liberates organization from technology or captures it?," European Journal of Innovation Management (7:2), 2004, pp 113--127.Google ScholarCross Ref
- Karpinski, R. "Trust takes new meaning online," B to B (85:11), 2000, pp 12--13.Google Scholar
- Kern, T., Kreijger, J., and Willcocks, L. "Exploring ASP as Sourcing Strategy: Theoretical Perspectives, Propositions for Practice," Journal of Strategic Information Systems (11, 2002a, pp 153--177.Google Scholar
- Kern, T., Willcocks, L., and Lacity, M. "Application Service Provision: Risk Assessment and Mitigation," MIS Quarterly Executive (1:2), 2002b, pp 113--126.Google Scholar
- Khalifa, M. "SME Adoption of IT: The Case of Electronic Trading Systems," IEEE Transactions on Engineering Management (53:2), 2006, pp 275--284.Google ScholarCross Ref
- Kim, D., and Benbast, I. "Trust-Related Arguments in Internet Stores: A Framework for Evaluation," Journal of Electronic Commerce Research (4:2), 2003, pp 49--64.Google Scholar
- King, J.L., Gurbaxani, V., Kraemer, K.L., McFarlan, F.W., Raman, K.S., and Yap, C.S. "Institutional factors in information technology innovation," Information Systems Research (5:2), 1994, pp 139--169.Google ScholarDigital Library
- Koller, M. "Risk as a Determinant of Trust," Basic & Applied Social Psychology (9:4), 1988, pp 265--276.Google ScholarCross Ref
- Kumar, N. "The Power of Trust in Manufacturer-Retailer Relationships," Harvard Business Review (74:6), 1996, pp 92--106.Google Scholar
- Lacity, M., and Hirschheim, R. "The Information Systems Outsourcing Bandwagon," Sloan Management Review (35:1), 1993, pp 73--86.Google Scholar
- Lim, K., H., Sia, C.L., Lee, M., K. O., and Benbasat, I. "Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies," Journal of Management Information Systems (23:2), 2006, pp 233--266. Google ScholarDigital Library
- Lockett, N., Brown, D., H., and Kaewkitipong, L. "The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective," Electronic Markets (16:1), 2006, pp 85--96.Google ScholarCross Ref
- Loh, L., and Venkatraman, N. "Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis," Journal of Management Information Systems (9:1), 1992, pp 7--24. Google ScholarDigital Library
- Luhmann, N. Trust and Power Wiley & Sons, London, 1979.Google Scholar
- Mayer, R.C., Davis, J.H., and Schoorman, F.D. "An integration model of organizational trust," Academy of Management. The Academy of Management Review (20:3), 1995, pp 709--734.Google ScholarCross Ref
- McKnight, D.H., Choudhury, V., and Kacmar, C. "Developing and validating trust measures for e-commerce: An integrative typology," Information Systems Research (13:3), 2002, pp 334--359. Google ScholarDigital Library
- McKnight, D.H., Cummings, L.L., and Chervany, N.L. "Initial trust formation in new organizational relationships," The Academy of Management Review (23:3), 1998, pp 473--490.Google ScholarCross Ref
- McKnight, H.D., and Chervany, N.L. "What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology," International Journal of Electronic Commerce (6:2 ), 2001, pp 35--60. Google ScholarDigital Library
- Mustonen-Ollila, E., and Lyytinen, K. "How organizations adopt information system process innovations: a longitudinal analysis," European Journal of Information Systems (13:1), 2004, pp 35--51. Google ScholarDigital Library
- Nicolaou, A.I., and McKnight, D.H. "Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use," Information Systems Research (17:4), 2006, pp 332--351. Google ScholarDigital Library
- Paraskevas, A., and Buhalis, D. "Outsourcing IT for Small Hotels: The Opportunities and Challenges of Using Application Service providers," Cornell Hotel and Restaurant Administration Quarterly (43:2), 2002, pp 27--39.Google Scholar
- Patnasingam, P., Gefen, D., and Pavlou, P. "The role of facilitating conditions and institutional trust in electronic marketplaces," Journal of Electronic Commerce in Organizations (3:3), 2005, pp 69--82.Google ScholarCross Ref
- Pavlou, P., A., and Gefen, D. "Building Effective Online Marketplaces with Institution-Based Trust," Information Systems Research (15:1), 2004, pp 37--59. Google ScholarDigital Library
- Pavlou, P.A. "Institution-based trust in interorganizational exchange relationships: the role of online B2B marketplaces on trust formation," The Journal of Strategic Information Systems (11:3-4), 2002, pp 215--243.Google ScholarCross Ref
- Pavlou, P.A., and Gefen, D. "Psychological Contract Violation in online marketplaces: antecedents, consequences, and moderating role.(online business contracts)," Information Systems Research (16:4), 2005, pp 372--399. Google ScholarDigital Library
- Petter, S., Straub, D., and Rai, A. "Specifying Formative Constructs in Information Systems Research," MIS Quarterly (31:4), 2007, pp 623--656. Google ScholarCross Ref
- Podsakoff, P.M., MacKenzie, S.B., Jeong-Yeon, L., and Podsakoff, N.P. "Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies," Journal of Applied Psychology (88:5), 2003, pp 879--903.Google ScholarCross Ref
- Quinn, J., and Hilmer, F. "Strategic Outsourcing," Sloan Management Review (35:4), 1994, pp 43--55.Google Scholar
- Ramiller, N., C., and Swanson, E.B. "Organizing visions for information technology and the information systems executive response," Journal of Management Information Systems (20:1), 2003, pp 13--50. Google ScholarDigital Library
- Ratnasingam, P. "The importance of technology trust in Web services security," Information Management & Computer Security (10:5), 2002, pp 255--260.Google ScholarCross Ref
- Ratnasingam, P. "E-Commerce Relationships: The Impact of Trust on Relationship Continuity," International Journal of Commerce & Management (15:1), 2005, pp 1--16.Google ScholarCross Ref
- Ratnasingam, P. "A risk-control framework for e--marketplace participation: the findings of seven cases," Information Management & Computer Security (15:2), 2007, pp 149--166.Google ScholarCross Ref
- Ravichandran, T. "Organizational Assimilation of Complex Technologies: An Empirical Study of Component-Based Software Development," IEEE Transactions on Engineering Management (52:2), 2005, pp 249--268.Google ScholarCross Ref
- Rogers, E. Diffusion of Innovations, (3'rd ed.) The Free Press, New York, 1983.Google Scholar
- Sako, M., and Helper, S. "Determinants of trust in supplier relations: Evidence from the automotive industry in Japan and the United States," Journal of Economic Behavior & Organization (34:3), 1998, pp 387--417.Google ScholarCross Ref
- Scott, J., E. "Measuring dimensions of perceived e-business risks," Information Systems and eBusiness Management (2:1), 2004, pp 31--55.Google Scholar
- Seligman, L. "Sensemaking throughout adoption and the innovation-decision process," European Journal of Innovation Management (9:1), 2006, pp 108--120.Google ScholarCross Ref
- Shapiro, S.P. "The Social Control of Impersonal Trust," American Journal of Sociology (93:3), 1987, pp 623--658.Google ScholarCross Ref
- Sigala, M. "The ASP-Qual model: measuring ASP service quality in Greece," Managing Service Quality (14:1), 2004, pp 103--114Google ScholarCross Ref
- Smith, A., and Rupp, W. "Application Service Providers (ASP): Moving Downstream to Enhance Competitive Advantage," Information Management and Company Security (10:2), 2002, pp 64--72.Google ScholarCross Ref
- Soliman, K. "A Framework for Global IS Outsourcing by Application Service Providers," Business Process Management Journal (9 6), 2003, pp 735--744.Google ScholarCross Ref
- Son, J.--Y., and Benbasat, I. "Organizational Buyers' Adoption and Use of B2B Electronic Marketplaces: Efficiency- and Legitimacy-Oriented Perspectives," Journal of Management Information Systems (24:1), 2007, pp 55--99. Google ScholarDigital Library
- Spector, P., E. "Method Variance in Organizational Research: Truth or Urban Legend?," Organizational Research Methods (9:2), 2006, pp 221--232.Google ScholarCross Ref
- Susarla, A., Barua, A., and Whinston, A. "Understanding the Service Component of Application Service Providers: An Empirical Analysis of Satisfaction with ASP Service," MIS Quarterly (27:1 ), 2003, pp 91--123. Google ScholarDigital Library
- Swanson, B.E., and Ramiller, N.C. "The Organizing Vision in Information Systems Innovation," Organization Science (8:5), 1997, pp 458--474.Google ScholarDigital Library
- Swanson, E.B. "Information systems innovation among organizations," Management Science (40:9), 1994, pp 1069--1092. Google ScholarDigital Library
- Tallon, P., P., Kraemer, K., L., and Gurbaxani, V. "Executives' perceptions of the business value of information technology: A process-oriented approach," Journal of Management Information Systems (16:4), 2000, pp 145--173. Google ScholarDigital Library
- Tao, L. "Shifting Paradigms with ASP Model," Computer (34:10), 2001, pp 32--39. Google ScholarDigital Library
- Tirole, J. "A Theory of Collective Reputations " Review of Economic Studies (63:214), 1996, pp 1--22.Google ScholarCross Ref
- Tornatzky, L.G., and Fleischer, M. The Process of Technological Innovation Lexington Books, Lexington, MA, 1990.Google Scholar
- Walsh, K. "Analyzing the ASP Concept: Technologies, Economies, and Strategies," Communications of the ACM (46 8), 2003, pp 103--107. Google ScholarDigital Library
- Williamson, O. "Transaction Cost Economics: The Governance of Contractual Relations," The Journal of Law and Economics (22:2), 1979, pp 233--261.Google ScholarCross Ref
- Williamson, O. The economic institutions of capitalism The Free Press, New--York, 1985.Google Scholar
- Wing, S.C., and Angie, N.K.O. "A Study of Trust in E-Shopping Before and After First-Hand Experience is Gained," The Journal of Computer Information Systems (46:4), 2006, pp 125--130.Google Scholar
- Yao, J., E., Xu, X., Liu, C., and Lu, J. "Organizational size: A significant predictor of it innovation adoption," The Journal of Computer Information Systems (43:2), 2002, pp 76--82.Google Scholar
- Zaheer, A., McEvily, B., and Perrone, V. "Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance," Organization Science (9:2), 1998, pp 123--159. Google ScholarDigital Library
- Zand, D.E. "Trust and Managerial Problem Solving," Administrative Science Quarterly (17:2), 1972, pp 229--239.Google ScholarCross Ref
- Zhu, K., and Kraemer, K., L. "Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry," Information Systems Research (16:1), 2005, pp 61--84. Google ScholarDigital Library
- Zhu, K., Kraemer, K., and Xu, S. "Electronic business adoption by European firms: a cross-country assessment of the facilitators and inhibitors," European Journal of Information Systems (12:4), 2003, pp 251--268. Google ScholarDigital Library
- Zucker, L. "Production of Trust: Institutional Sources of EconomicGoogle Scholar
Index Terms
- Who is out there?: exploring the effects of trust and perceived risk on saas adoption intentions
Recommendations
Key factors increasing the trust and intention to adopt standard cloud-based applications
Cloud-based applications enable agile implementation to facilitate timely organisational change. A generic standard cloud-based application like Google Docs is among the first to be considered for adoption. Thus, it is worthy to examine what factors ...
Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers use of social media for transactions
There has been continued debate regarding competing models with respect to predicting use of social networking services. In this research the authors conceptualize and empirically test a model that combines constructs from the Technology Acceptance ...
Assessing the influence of consumer perceived value, trust and attitude on purchase intention of online shopping
IC4E '18: Proceedings of the 9th International Conference on E-Education, E-Business, E-Management and E-LearningThe acceptance and usage of online shopping is influenced by numerous factors such as perceived value, trust, buyer's uncertainty which has constituted key hindrances to online transactions [22] This study investigates the effect of consumer perceived ...
Comments