skip to main content
10.1145/2593968.2593970acmconferencesArticle/Chapter ViewAbstractPublication PagesidcConference Proceedingsconference-collections
research-article

Waiting for learning: designing interactive education materials for patient waiting areas

Published:17 June 2014Publication History

ABSTRACT

We describe the research and design of educational media for children in doctor's office waiting areas. Even though technology use for medical purposes has become increasingly prominent for doctors, administration, and patients, research on the use of interactive technology for health education is limited. In this project, we focus on clinics for Sickle Cell Disease treatment. These clinics treat patients of various ages and disease severity, but all patients make frequent, recurring visits for treatments and checkups. We describe our current research to better understand the behaviors and activities of patients as they wait in the clinic, their expectations and understandings of Sickle Cell Disease and its treatment, the educational material currently available, and our preliminary methods for developing interactive technologies for these environments. This reseach includes observations in pediatric clinic waiting areas, interviews with clinic staff, and preliminary user testing with our interactive designs.

This paper details our observations of waiting areas in two sickle cell clinics. We discuss our findings and their implications for design. We also describe the design of an augmented reality tablet application that we placed in the waiting area for user testing. We use this study to discuss further design iterations and directions for future work.

References

  1. I. Anderson, J. Maitland, S. Sherwood, L. Barkhuus, M. Chalmers, M. Hall, B. Brown, and H. Muller. Shakra: tracking and sharing daily activity levels with unaugmented mobile phones. Mob. Netw. Appl., 12:185199, March 2007. Google ScholarGoogle ScholarDigital LibraryDigital Library
  2. S. Ballegaard, T. Hansen, and M. Kyng. Healthcare in everyday life: designing healthcare services for daily life. In Proceeding of the twentysixth annual SIGCHI conference on Human factors in computing systems, pages 18071816. ACM, 2008. Google ScholarGoogle ScholarDigital LibraryDigital Library
  3. S. Benveniste, P. Jouvelot, E. Lecourt, and R. Michel. Designing wiimprovisation for mediation in group music therapy with children suffering from behavioral disorders. In Proceedings of the 8th International Conference on Interaction Design and Children, pages 1826. ACM, 2009. Google ScholarGoogle ScholarDigital LibraryDigital Library
  4. T. Bickmore, L. Caruso, K. CloughGorr, and T. Heeren. {} it's just like you talk to a friend'relational agents for older adults. Interacting with Computers, 17(6):711735, 2005. Google ScholarGoogle ScholarDigital LibraryDigital Library
  5. T. Bickmore, L. Pfeifer, and B. Jack. Taking the time to care: empowering low health literacy hospital patients with virtual nurse agents. In Proceedings of the 27th international conference on Human factors in computing systems, pages 12651274. ACM, 2009. Google ScholarGoogle ScholarDigital LibraryDigital Library
  6. F. Chen, E. Hekler, J. Hu, S. Li, and C. Zhao. Designing for contextaware health selfmonitoring, feedback, and engagement. In Proceedings of the ACM 2011 conference on Computer supported cooperative work, pages 613616. ACM, 2011. Google ScholarGoogle ScholarDigital LibraryDigital Library
  7. Y. Chen. Health information use in chronic care cycles. In Proceedings of the ACM 2011 conference on Computer supported cooperative work, pages 485488. ACM, 2011. Google ScholarGoogle ScholarDigital LibraryDigital Library
  8. D. Gresh, D. Rabenhorst, A. Shabo, and S. Slavin. Prima: a case study of using information visualization techniques for patient record analysis. 2002.Google ScholarGoogle Scholar
  9. Htv changes waiting room experience. http://htvnetworks.com/blog/htvchangeswaitingroomexperience/. {Retrieved on 17Aug2011}.Google ScholarGoogle Scholar
  10. D. Lewis. Computerbased approaches to patient education. Journal of the American Medical Informatics Association, 6(4):272, 1999.Google ScholarGoogle ScholarCross RefCross Ref
  11. J. Lin, L. Mamykina, S. Lindtner, G. Delajoux, and H. Strub. Fishnsteps: Encouraging physical activity with an interactive computer game. UbiComp 2006: Ubiquitous Computing, pages 261278, 2006. Google ScholarGoogle ScholarDigital LibraryDigital Library
  12. L. Mamykina, E. Mynatt, P. Davidson, and D. Greenblatt. Mahi: investigation of social scaffolding for reflective thinking in diabetes management. In Proceeding of the twentysixth annual SIGCHI conference on Human factors in computing systems, pages 477486. ACM, 2008. Google ScholarGoogle ScholarDigital LibraryDigital Library
  13. B. McGrath and R. Tempier. Is the waiting room a classroom? Psychiatric Services, 54(7):1043, 2003.Google ScholarGoogle ScholarCross RefCross Ref
  14. D. McQuillen and M. Derheim. Taking care of those who wait: Creating the ideal waiting room experience. http://www.eplabdigest.com/articles/TakingCareThoseWhoWaitCreatingIdealWaitingRoomExperience. {Retrieved on 17Aug2011}.Google ScholarGoogle Scholar
  15. A. M. Piper. Supporting medical communication with a multimodal surface computer. In Proceedings of the 28th of the international conference extended abstracts on Human factors in computing systems, CHI EA '10, pages 28992902, New York, NY, USA, 2010. ACM. Google ScholarGoogle ScholarDigital LibraryDigital Library
  16. A. M. Piper, N. Weibel, and J. D. Hollan. Introducing multimodal paperdigital interfaces for speechlanguage therapy. In Proceedings of the 12th international ACM SIGACCESS conference on Computers and accessibility, ASSETS '10, pages 203210, New York, NY, USA, 2010. ACM. Google ScholarGoogle ScholarDigital LibraryDigital Library
  17. S. Purpura, V. Schwanda, K. Williams, W. Stubler, and P. Sengers. Fit4life: the design of a persuasive technology promoting healthy behavior and ideal weight. In Proceedings of the 2011 annual conference on Human factors in computing systems, pages 423432. ACM, 2011. Google ScholarGoogle ScholarDigital LibraryDigital Library
  18. D. Schulman and T. Bickmore. Persuading users through counseling dialogue with a conversational agent. In Proceedings of the 4th International Conference on Persuasive Technology, page 25. ACM, 2009. Google ScholarGoogle ScholarDigital LibraryDigital Library
  19. Sickle cell information center. http://scinfo.org/. {Retrieved on 17Aug2011}.Google ScholarGoogle Scholar
  20. T. Toscos, A. Faber, S. An, and M. Gandhi. Chick clique: persuasive technology to motivate teenage girls to exercise. In CHI'06 extended abstracts on Human factors in computing systems, pages 18731878. ACM, 2006. Google ScholarGoogle ScholarDigital LibraryDigital Library
  21. K. Ward and K. Hawthorne. Do patients read health promotion posters in the waiting room? a study in one general practice. The British Journal of General Practice, 44(389):583, 1994.Google ScholarGoogle Scholar
  22. D. Wicke, R. Lorge, R. Coppin, and K. Jones. The effectiveness of waiting room noticeboards as a vehicle for health education. Family Practice, 11(3):292, 1994.Google ScholarGoogle ScholarCross RefCross Ref
  23. L. Wilcox, D. Morris, D. Tan, and J. Gatewood. Designing patientcentric information displays for hospitals. In Proceedings of the 28th international conference on Human factors in computing systems, pages 21232132. ACM, 2010. Google ScholarGoogle ScholarDigital LibraryDigital Library
  24. X. Zhou, M. Ackerman, and K. Zheng. I just don't know why it's gone: maintaining informal information use in inpatient care. In Proceedings of the 27th international conference on Human factors in computing systems, pages 20612070. ACM, 2009. Google ScholarGoogle ScholarDigital LibraryDigital Library

Index Terms

  1. Waiting for learning: designing interactive education materials for patient waiting areas

      Recommendations

      Comments

      Login options

      Check if you have access through your login credentials or your institution to get full access on this article.

      Sign in
      • Published in

        cover image ACM Conferences
        IDC '14: Proceedings of the 2014 conference on Interaction design and children
        June 2014
        378 pages
        ISBN:9781450322720
        DOI:10.1145/2593968

        Copyright © 2014 ACM

        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

        Publisher

        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 17 June 2014

        Permissions

        Request permissions about this article.

        Request Permissions

        Check for updates

        Qualifiers

        • research-article

        Acceptance Rates

        IDC '14 Paper Acceptance Rate18of60submissions,30%Overall Acceptance Rate172of578submissions,30%

        Upcoming Conference

        IDC '24
        Interaction Design and Children
        June 17 - 20, 2024
        Delft , Netherlands

      PDF Format

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader