ABSTRACT
We describe the research and design of educational media for children in doctor's office waiting areas. Even though technology use for medical purposes has become increasingly prominent for doctors, administration, and patients, research on the use of interactive technology for health education is limited. In this project, we focus on clinics for Sickle Cell Disease treatment. These clinics treat patients of various ages and disease severity, but all patients make frequent, recurring visits for treatments and checkups. We describe our current research to better understand the behaviors and activities of patients as they wait in the clinic, their expectations and understandings of Sickle Cell Disease and its treatment, the educational material currently available, and our preliminary methods for developing interactive technologies for these environments. This reseach includes observations in pediatric clinic waiting areas, interviews with clinic staff, and preliminary user testing with our interactive designs.
This paper details our observations of waiting areas in two sickle cell clinics. We discuss our findings and their implications for design. We also describe the design of an augmented reality tablet application that we placed in the waiting area for user testing. We use this study to discuss further design iterations and directions for future work.
- I. Anderson, J. Maitland, S. Sherwood, L. Barkhuus, M. Chalmers, M. Hall, B. Brown, and H. Muller. Shakra: tracking and sharing daily activity levels with unaugmented mobile phones. Mob. Netw. Appl., 12:185199, March 2007. Google ScholarDigital Library
- S. Ballegaard, T. Hansen, and M. Kyng. Healthcare in everyday life: designing healthcare services for daily life. In Proceeding of the twentysixth annual SIGCHI conference on Human factors in computing systems, pages 18071816. ACM, 2008. Google ScholarDigital Library
- S. Benveniste, P. Jouvelot, E. Lecourt, and R. Michel. Designing wiimprovisation for mediation in group music therapy with children suffering from behavioral disorders. In Proceedings of the 8th International Conference on Interaction Design and Children, pages 1826. ACM, 2009. Google ScholarDigital Library
- T. Bickmore, L. Caruso, K. CloughGorr, and T. Heeren. {} it's just like you talk to a friend'relational agents for older adults. Interacting with Computers, 17(6):711735, 2005. Google ScholarDigital Library
- T. Bickmore, L. Pfeifer, and B. Jack. Taking the time to care: empowering low health literacy hospital patients with virtual nurse agents. In Proceedings of the 27th international conference on Human factors in computing systems, pages 12651274. ACM, 2009. Google ScholarDigital Library
- F. Chen, E. Hekler, J. Hu, S. Li, and C. Zhao. Designing for contextaware health selfmonitoring, feedback, and engagement. In Proceedings of the ACM 2011 conference on Computer supported cooperative work, pages 613616. ACM, 2011. Google ScholarDigital Library
- Y. Chen. Health information use in chronic care cycles. In Proceedings of the ACM 2011 conference on Computer supported cooperative work, pages 485488. ACM, 2011. Google ScholarDigital Library
- D. Gresh, D. Rabenhorst, A. Shabo, and S. Slavin. Prima: a case study of using information visualization techniques for patient record analysis. 2002.Google Scholar
- Htv changes waiting room experience. http://htvnetworks.com/blog/htvchangeswaitingroomexperience/. {Retrieved on 17Aug2011}.Google Scholar
- D. Lewis. Computerbased approaches to patient education. Journal of the American Medical Informatics Association, 6(4):272, 1999.Google ScholarCross Ref
- J. Lin, L. Mamykina, S. Lindtner, G. Delajoux, and H. Strub. Fishnsteps: Encouraging physical activity with an interactive computer game. UbiComp 2006: Ubiquitous Computing, pages 261278, 2006. Google ScholarDigital Library
- L. Mamykina, E. Mynatt, P. Davidson, and D. Greenblatt. Mahi: investigation of social scaffolding for reflective thinking in diabetes management. In Proceeding of the twentysixth annual SIGCHI conference on Human factors in computing systems, pages 477486. ACM, 2008. Google ScholarDigital Library
- B. McGrath and R. Tempier. Is the waiting room a classroom? Psychiatric Services, 54(7):1043, 2003.Google ScholarCross Ref
- D. McQuillen and M. Derheim. Taking care of those who wait: Creating the ideal waiting room experience. http://www.eplabdigest.com/articles/TakingCareThoseWhoWaitCreatingIdealWaitingRoomExperience. {Retrieved on 17Aug2011}.Google Scholar
- A. M. Piper. Supporting medical communication with a multimodal surface computer. In Proceedings of the 28th of the international conference extended abstracts on Human factors in computing systems, CHI EA '10, pages 28992902, New York, NY, USA, 2010. ACM. Google ScholarDigital Library
- A. M. Piper, N. Weibel, and J. D. Hollan. Introducing multimodal paperdigital interfaces for speechlanguage therapy. In Proceedings of the 12th international ACM SIGACCESS conference on Computers and accessibility, ASSETS '10, pages 203210, New York, NY, USA, 2010. ACM. Google ScholarDigital Library
- S. Purpura, V. Schwanda, K. Williams, W. Stubler, and P. Sengers. Fit4life: the design of a persuasive technology promoting healthy behavior and ideal weight. In Proceedings of the 2011 annual conference on Human factors in computing systems, pages 423432. ACM, 2011. Google ScholarDigital Library
- D. Schulman and T. Bickmore. Persuading users through counseling dialogue with a conversational agent. In Proceedings of the 4th International Conference on Persuasive Technology, page 25. ACM, 2009. Google ScholarDigital Library
- Sickle cell information center. http://scinfo.org/. {Retrieved on 17Aug2011}.Google Scholar
- T. Toscos, A. Faber, S. An, and M. Gandhi. Chick clique: persuasive technology to motivate teenage girls to exercise. In CHI'06 extended abstracts on Human factors in computing systems, pages 18731878. ACM, 2006. Google ScholarDigital Library
- K. Ward and K. Hawthorne. Do patients read health promotion posters in the waiting room? a study in one general practice. The British Journal of General Practice, 44(389):583, 1994.Google Scholar
- D. Wicke, R. Lorge, R. Coppin, and K. Jones. The effectiveness of waiting room noticeboards as a vehicle for health education. Family Practice, 11(3):292, 1994.Google ScholarCross Ref
- L. Wilcox, D. Morris, D. Tan, and J. Gatewood. Designing patientcentric information displays for hospitals. In Proceedings of the 28th international conference on Human factors in computing systems, pages 21232132. ACM, 2010. Google ScholarDigital Library
- X. Zhou, M. Ackerman, and K. Zheng. I just don't know why it's gone: maintaining informal information use in inpatient care. In Proceedings of the 27th international conference on Human factors in computing systems, pages 20612070. ACM, 2009. Google ScholarDigital Library
Index Terms
- Waiting for learning: designing interactive education materials for patient waiting areas
Recommendations
Inspiring AWE: Transforming Clinic Waiting Rooms into Informal Learning Environments with Active Waiting Education
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing SystemsThis research explores patient education in pediatric hematology and oncology clinics. Based on interviews, observations, and a review of existing patient materials, we argue that education in clinic waiting rooms is in need of reform. We applied design ...
Waiting for learning: designing interactive educational materials for patient waiting areas
IDC '12: Proceedings of the 11th International Conference on Interaction Design and ChildrenThis document describes the plan for research and development of educational media for children in doctor's office waiting areas. Technology in health care has become increasingly prominent and effective for doctors, administration, and patients; ...
Beyond the Bulging Binder: Family-Centered Design of a Digital Health Information Management System for Caregivers of Children Living with Health Complexity
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsChildren Living with Health Complexity (CLHC), whose multiple, severe and chronic conditions differentiate them from those with “complicated” conditions, rely life-long on a vast and ever-shifting array of care providers. Their parent caregivers face a ...
Comments