Sayantan Khanra
ABSTRACT
This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of e-government services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. The outcome of the study could be used by government agencies in designing, updating, and promoting e-government services to enhance public participation leading to better efficiency, convenience, engagement, and transparency. At the completion of this study, a research model that would help understand the relationship involving the demographic variables and service quality dimensions, and the willingness to adopt e-government services in India is expected to be developed.
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