Rolf Molich
Jakob Nielsen
Abstract
A survey of seventy-seven highly motivated industrial designers and programmers indicates that the identification of specific, potential problems in a human-computer dialogue design is difficult.
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Index Terms
- Improving a human-computer dialogue
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Reviews
James Clinton Spohrer
A well-designed human-computer interface is important to the competitiveness as well as the usability of commercial software. A survey was designed to investigate how well highly motivated software professionals can identify problems in a simple but realistic human-computer interface design. On average, those surveyed found only 37 percent of the 30 design problems. No one found more than 60 percent of the design problems. The results of the survey demonstrate the need for better training and job aids to help software professionals identify human-computer interface design problems. Readers interested in human-computer interface design may enjoy doing the survey exercise, which is reproduced in the paper. The paper should be especially valuable to instructors interested in teaching better human-computer interface design skills and to software professionals interested in improving their design skills. The main problem with the paper is the simplistic and dated interface design example.
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