Raja Parasuraman
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Index Terms
- Trust and etiquette in high-criticality automated systems
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Reviews
D.C. Charles Hair
The idea of an information city (IC) has been around for quite awhile. In many universities, user groups, and management teams, it can be found in a variety of different forms. For example, some universities use a forum in which faculty members can express their opinions and ideas. The forum is usually for a given period of time, in which the faculty member has to react. This is a useful means of communicating when the members of the IC are physically located at sites that are a distance from the university or organization. This paper considers ICs that are closely located physically, such as small town communities or Boy Scout troops. The question is how to bring the members of these organizations together on a face-to-face basis, as well as through the Internet. Sproull and Patterson begin their paper with the gist of their concept, with the statement: "Let the most rewarding aspects of our virtual experience and online social interactions also guide participation in our real-world physical communities." Their concept is a good one, but the question is: how do we do this__?__ The authors have some suggestions for research that are worth following up on, which might make their concept a reality. I recommend this paper as an open source of ideas for things to accomplish in the future. Online Computing Reviews Service
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