skip to main content
article

Cultural patterns in software process mishaps: incidents in global projects

Published:16 May 2005Publication History
Skip Abstract Section

Abstract

This paper describes a current and ongoing research project being conducted at the University of British Columbia, Canada. The paper begins by briefly describing past anthropological and sociological culture research. This research will inform our current exploration into the issues surrounding culture and its role in Global Software Development efforts. It then clarifies why this research is particularly important. The paper continues with a description of the current phase of this research, which is an exploratory qualitative approach rooted in Grounded Theory, and of the next phase, which will be a more quantitative approach looking at specific "problem areas" that were identified during the first phase.

References

  1. P. Kruchten, "Analyzing Intercultural Factors Affecting Global Software Development," presented at (GSD2004) 3rd International Workshop on Global Software Development, Collocated with ICSE, Edinburgh, Scotland, 2004. Google ScholarGoogle ScholarDigital LibraryDigital Library
  2. F. Kluckhohn and F. Strodtbeck, Variations in Value Orientations. Evanston, IL: Row Peterson, 1961.Google ScholarGoogle Scholar
  3. G. Hofstede, Culture's consequences. Beverly Hills, CA:Sage, 1980.Google ScholarGoogle Scholar
  4. G. Hofstede, Culture and organizations--Software of the mind: McGraw-Hill, 1997.Google ScholarGoogle Scholar
  5. E. T. Hall, Beyond culture. New York: Anchor Books/Doubleday, 1976.Google ScholarGoogle Scholar
  6. M. D. Myers and F. B. Tan, "Beyond models of national culture in information systems research," in Advanced topics in global information management: Idea Group Publishing, 2003, pp. 14--29. Google ScholarGoogle ScholarDigital LibraryDigital Library
  7. G. Walsham, "Cross-Cultural Issues in Global Software Outsourcing," Retrieved from http://www.almaden.ibm.com/institute/pdf/2004/Geoff_Walsham_1.pdf, 2004.Google ScholarGoogle Scholar
  8. B. McSweeney, "Hofstede's Model of National Cultural Differences and their Consequences: A Triumph of Faith - A Failure of Analysis," Human Relations, vol. 55, pp. 89--118, 2002.Google ScholarGoogle ScholarCross RefCross Ref
  9. E. MacGregor, Y. Hsieh, and P. Kruchten, "Intercultural Factors in Global Software Development," presented at Canadian Conference on Electrical and Computer Engineering, Saskatoon, Sask., 2005.Google ScholarGoogle Scholar
  10. G. Borchers, "The Software Engineering Impacts of Cultural Factors on Multi-cultural Software Development Teams," presented at 25th International Conference on Software Engineering (ICSE.03), Portland, OR, 2003. Google ScholarGoogle ScholarDigital LibraryDigital Library
  11. J. S. Olson and G. M. Olson, "Mitigating the Effects of Distance on Collaborative Intellectual Work," Econ. Innov. New Tech., vol. 12, pp. 27--42, 2003.Google ScholarGoogle ScholarCross RefCross Ref
  12. S. Krishna, S. Sahay, and G. Walsham, "Managing cross-cultural issues in global software outsourcing," Communications of the ACM, vol. 47, pp. 62--66, 2004. Google ScholarGoogle ScholarDigital LibraryDigital Library
  13. M. L. Maznevski and K. M. Chudoba, "Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness," Organization Science, vol. 11, pp. 473--492, 2000. Google ScholarGoogle ScholarDigital LibraryDigital Library
  14. B. Nicholson and S. Sahay, "Some political and cultural issues in the globalisation of software development: case experience from Britain and India," Information and Organization, pp. 25--43, 2001.Google ScholarGoogle ScholarCross RefCross Ref
  15. J. S. Olson and G. M. Olson, "Culture Surprises in Remote Software Development Teams," ACM Queue, vol. 1, pp. 52--59, 2004. Google ScholarGoogle ScholarDigital LibraryDigital Library
  16. G. Walsham, "Globalization and ICTs: Working across cultures." Cambridge, UK: University of Cambridge, 2001, pp. 37.Google ScholarGoogle Scholar
  17. S. Whittaker, "Theories and Methods in Mediated Communication," in Handbook of discourse processes, A. C. Graesser, M. A. Gemsbacher, and S. R. Goldman, Eds. Mahwah, N.J.: Erlbaum, 2003.Google ScholarGoogle Scholar
  18. P. Banerjee, "Narration, discourse and dialogue: issues in the management of inter-cultural innovation," Al & Society, vol. 17, pp. 207--224, 2003.Google ScholarGoogle Scholar
  19. J. C. Flanagan, "The critical incident technique," Psychological Bulletin, vol. 51, pp. 327--58, 1954.Google ScholarGoogle ScholarCross RefCross Ref
  20. N. K. Denzin and Y. S. Lincoln, Handbook of qualitative research. Thousand Oaks, Calif.: Sage Publications, 1994.Google ScholarGoogle Scholar
  21. J. D. Brewer, Ethnography. Buckingham, UK: Open University Press, 2000.Google ScholarGoogle Scholar
  22. E. Chell, "Critical Incident Technique," in Qualitative Methods and Analysis in Organizational Research, G. Symon and C. Cassell, Eds. London: SAGE Publications Ltd., 1998, pp. 51--72.Google ScholarGoogle Scholar
  23. L. Markowitz, "Finding the Field: Notes on the Ethnography of NGO's," Human Organization, vol. 60, pp. 40--46, 2001.Google ScholarGoogle ScholarCross RefCross Ref
  24. EMERGENCE, EMERGENCE Canada. Retrieved from http://www.chs.ubc.ca/emergence/index.html. Vancouver: UBC Center for Human Settlements, 2003.Google ScholarGoogle Scholar
  25. J. O. Coplien and N. B. Harrison, Organizational Patterns of Agile Software Development. Upper Saddle River, NJ: Pearson Prentice Hall, 2005. Google ScholarGoogle ScholarDigital LibraryDigital Library
  26. J. Hanisch, T. Thanasankit, and B. J. Corbitt, "Understanding the cultural and social impacts on requirements engineering processes: Identifying some problems challenging virtual team interaction with clients," presented at Global Co-Operation in the New Millennium: The 9th European Conference on Information Systems, Bled, Slovenia, 2001.Google ScholarGoogle Scholar

Index Terms

  1. Cultural patterns in software process mishaps: incidents in global projects

        Recommendations

        Comments

        Login options

        Check if you have access through your login credentials or your institution to get full access on this article.

        Sign in

        Full Access

        • Published in

          cover image ACM SIGSOFT Software Engineering Notes
          ACM SIGSOFT Software Engineering Notes  Volume 30, Issue 4
          July 2005
          1514 pages
          ISSN:0163-5948
          DOI:10.1145/1082983
          Issue’s Table of Contents
          • cover image ACM Other conferences
            HSSE '05: Proceedings of the 2005 workshop on Human and social factors of software engineering
            May 2005
            96 pages
            ISBN:1595931201
            DOI:10.1145/1083106

          Copyright © 2005 Copyright is held by the owner/author(s)

          Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 16 May 2005

          Check for updates

          Qualifiers

          • article

        PDF Format

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader