Seyed Kamal Vaezi
ABSTRACT
This paper deals with the key factors that would impact upon the implementation of e-government towards achieving quality services based on measurement and evaluation systems strategies. There are different views on the concept of e-government. However, the adoption of ICT by the public sector will almost consistently affect: Public service delivery; Structure and organizational settings; Ethical, social and political systems; Social needs in the Information era, considering the term "Citizen-centered approach to governing" (e-Governance); Converting the government into a competitive entity through innovation using ICT; Reinventing relations with citizens and the private sector and Team working and collaboration towards Good Government. The paper considers how access to quality measurement and evaluation systems in the public sector can be achieved through the combination of right technology based on social, cultural values and ethical consideration. Finally, it discusses how to build a sustainable evaluation model for Electronic Government quality management.
- Abraham S. N. Knowledge Management as a Strategy for Recovering Trust in GovernmentThe Mexican Experience, 7th Global Forum on Reinventing Government: Building Trust in Government, UN Headquarters in Vienna from 26--29 June 2007Google Scholar
- Alavi, M. and E. D. Ledner Review: Knowledge Management and Knowledge Management Systems: conceptual foundations and research issues, MIS Quarterly, 25(1), 2001, 107--136 Google ScholarDigital Library
- Argote, L., B. Mcevily, and R. Reagans. Managing Knowledge in Organizations: an integrative framework and review of emerging themes, Management Science, 49(4), 2003, 571--582. Google ScholarDigital Library
- Chung N. Achievements in Knowledge-based Administration and Future Directions for Korea. 7th Global Forum on Reinventing Government: Building Trust in Government 26--29 June 2007 Vienna, Austria.Google Scholar
- CIO. Knowledge Management: Collaborating for a Competitive Edge, CIO white paper library, www.cio.com/sponsors/0600km/061500kmside16.htmGoogle Scholar
- Danskin, P., Englis, B. G., Solomon, M. R., Goldsmith, M. and Davey, J., Knowledge management as competitive advantage: lessons from the textile and apparel value chain, Journal of Knowledge Management, 9(2), 2005, 91--102.Google ScholarCross Ref
- Harrison, R. T., and Leitch, C. M. Learning and organization in the knowledge based information economy: initial findings from a participatory action research case study, British Journal of Management, 11, 103--119.Google ScholarCross Ref
- Inkpen and Dinur, Knowledge Management Processes and International Joint Ventures, ORGANIZATION SCIENCE Vol. 9, No. 4, July-August 1998, pp. 454--468 Google ScholarDigital Library
- Labich, K., and Graves, J. M. The best cities for knowledge workers, Fortune, Nov., 128(12), 2003, 50.Google Scholar
- MacDougall, S. L. and Hurst, D. Identifying tangible costs, benefits and risks of an investment in intellectual capital, Jrnl of Intellectual Capital, 6(1), 2005, 53--71.Google ScholarCross Ref
- Massey A., Montoya-Weiss M. A performance environment perspective of knowledge management, System Sciences. Proceedings of the 36th Annual Hawaii International Conference on 6--9 Jan. 2003 Google ScholarDigital Library
- McAdam, R. and Reid, R. A comparison of public and private sector perceptions and use knowledge management, Journal of European Industrial Training, 24/6, 2000, 317--329.Google ScholarCross Ref
- Nhira, N. Business process re-engineering, Management Services, November, 45(11), 2001, 8.Google Scholar
- Nonaka I., and H. Takeushi. The Knowledge Creating Company. Oxford University Press, Oxford, UK. Competitive Advantage," The Academy of Management Review, 15(1), 1995, 88--102.Google Scholar
- Peters, O. Learning&Teaching in distance education". Kogan Page, London, 2001.Google Scholar
- Reed, R., and R. J. Defeillippi. Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage, The Academy of Management Review, 15(1), 1990, 88--102.Google ScholarCross Ref
- Traunuler, R. Orthofer, G. Knowledge transfer in E-Government, 7th Global Forum on Reinventing Government: Building Trust in Government UN Headquarters in Vienna from 26--29 June 2007Google Scholar
- Santosus, M., and Surmacz, J. The ABCs of knowledge management, CIO.com, http://www.cio.com/knowledge/edit/kmabcs.html, 2001Google Scholar
- Senge, P. M. The Fifth Discipline, New York, Doubleday, 1990.Google Scholar
- Simonin, B. L. Ambiguity and the process of knowledge transfer in strategic alliances," Strategic Management Journal, 20(7), 1999, 595--623.Google Scholar
- Simpson, B. The Knowledge Needs of Innovating Organizations". Singapore Management Review, Volume. 24, No. 3, 2002Google Scholar
- Skyrme, D. Knowledge Mnagement: Approaches internet:http://www.entovation.com/timeline/knowledge innovation, 2002Google Scholar
- Smith, R. A Roadmap for Knowledge Management, internet:http://www2.gca/knowledgetechn ologies/2001/proceedings, 2001Google Scholar
- Sotelo N. A. Knowledge Management as a Strategy for Recovering Trust in Government, The Mexican Experience, 7th Global Forum on Reinventing Government: Building Trust in Government 26--29 June 2007 Vienna, Austria, 2007Google Scholar
- Syed-Ikhsan, S. O. S. and Rowland, F. Knowledge management in a public organization: a study on relationship between organizational elements and the performance of knowledge transfer, Journal of Knowledge Management, 8(2), 2004, 95--11.Google ScholarCross Ref
- Szulanski, G. Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm, Strategic Management Journal, Special Issue: Knowledge and the Firm, 17, 1996, 27--43.Google Scholar
- Taylor W. A. and Boraie N. A. Knoweledge capture between consultations and freelance Subcontractors: A Model and Emprical Evidence, Innovations of Knowledgwe Management, IRM Press, 2005.Google Scholar
- Traunmuller, R. (ed), Knowledge Transfer for eGovernment. Seeking Better eGovernment Solutions, Schriftenreihe Informatik 20, Trauner Druck, Linz, ISBN 3-85499-177-0, 2006.Google Scholar
- Traunmuller, R. (ed.), Electronic Government. Third International Conference EGOV 2004, Zaragoza, Spain. August/September 2004, Springer LNCS #3183, Heidelberg, 2004.Google Scholar
- Traunmuller (ed.), Electronic Government. Second International Conference EGOV 2003, Prague, September 2003, Springer LNCS #2739, Heidelberg, 2003.Google Scholar
- Traunmuller, R., Lenk, K. (eds.). Electronic Government. First International Conference. EGOV 2002.Google ScholarCross Ref
- Vaezi, S. K. Knowledge management in Developing Organizations Iranian Journal of information Science and Technology, in press.Google Scholar
- Vaezi, Seyed Kamal. A review of intellectual Propoerty Protection in Electronic Commerce. Proceeding of 5th ICEB conference, Hong Kong, 2005.Google Scholar
- Von Krogh, G. and Ichijo, K. Enabling Knowledge Creation. Oxford Universit Press, New York, NY, 2000. Google ScholarDigital Library
- Wilson, L. T., and Snyder C. A. Knowledge Management and IT: How Are They Related?," IT Professional, IEEE Comp. Society, 1(2), 2000, 73--75. Google ScholarDigital Library
- Wimmer, M., Tambouris, E. Online One-Stop Government: A working framework and requirements. In: Aix-en-Provence. France. September 2002. Springer. (ISBN: 3-540-44121-2), 2002.Google Scholar
- Wiig, K. M. Knowledge management in the public administration, Journal of Knowledge Management, 6(3), 2002, 24--239.Google ScholarCross Ref
- Yeoh, M. Might of the Knowledge Clan, Malaysian Business, August 1, 1998Google Scholar
- Zander, U., and B. Kogut. Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities: An Empirical Test, Organization Science, 6(1), 1995, 76--92.Google ScholarDigital Library
- Zhaohao S. A Waterfall Model for Knowledge Management and Experience Management, Hybrid Intelligent Systems. Fourth International Conference on 05--08 Dec. 2004 Page(s):472--475. Google ScholarDigital Library
Index Terms
- Measurement and evaluating frameworks in electronic government quality management
Recommendations
A Comparative Study of Governmental One-Stop Portals for Public Service Delivery
The continuing need for governments to radically improve the delivery of public services has led to a new, holistic government reform strategy labeled "Transformational Government" that strongly emphasizes customer-centricity. Attention has turned to ...
e-Government Adoptions in Developing Countries: A Sri Lankan Case Study
This paper presents a set of lessons learned from the adoption of an e-Government initiative in Sri Lanka. The case study presented in the paper is the e-Pensions project of the e-government initiative of the Government of Sri Lanka called "e-SriLanka". ...
E-Government is dead: Long live Public Administration 2.0
ICT, public administration and democracy in the coming decadeMany complexities associated with e-Government are caused by using the wrong perspectives to understand and explain e-Government phenomena. This argument will be further introduced and explained by using e-Government initiatives and approaches in New ...
Comments