Stephan Poelmans
Abstract
This research aims at studying enduser acceptance of workflow system. Enduser acceptance is crucial when considering the implementation success of workflow systems (WFS). The case study reported here is the first step in the development of a general diagnostic tool for evaluating the implementation of workflow systems.Many case studies have been presented in the field of Workflow Management [1;2;3]. Some focus on the design of WFS tools, others are ethnographic in nature and describe the factors that lead to success or failure of the WFS. However, most case studies provide case-specific insights and no general systematic framework has been presented yet to evaluate workflow implementation.
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Digital Library
- Plowman, L. and Rogers, Y. & Magnus Ramage: What are Workplace Studies For? In Proceedings of the 4th European Conference on Computer Supported Cooperative Work, Stockholm, Sweden, Sept 10-14, 1995, ed. H. Marmolin, Y. Sundblad & K. Schmidt, pp.309-324. Google ScholarDigital Library
- Prinz, W. & Sabine Kolvenbach: Support for workflows in a Ministerial Environment. In Proceedings of the Conference on Computer Supported Cooperative Work Massachusetts, USA, November 16-20, 1996, ed. M. Ackerman, pp.199-208. Google ScholarDigital Library
- Rogers, Y.: Exploring Obstacles: Integrating CSCW in Evolving Organizations. In Proceedings of the Conference on Computer Supported Cooperative Work, Chapel Hill, USA, October 22-26, 1996, ed. T.W. Malone, pp. 67-77. Google ScholarDigital Library
Index Terms
- Workarounds and distributed viscosity in a workflow system: a case study
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