e-Service Journal

The existence of standardized and widely-accepted mobile payment procedures is crucial for successful business-to-customer mobile commerce.* Customers' acceptance of mobile payment (MP) procedures mainly depends on the issues of cost, security, and convenience. In particular, it is important that a procedure can be used over a variety of payment scenarios such as mobile commerce, electronic commerce, stationary merchant, and customer-to-customer. Current payment procedures can be categorized by using strategic, participation and operational criteria, based on the morphological method. The scheme we propose allows us to unambiguously identify and characterize any given mobile payment procedure. The proposed scheme allows three basic types of applications: merchants and customers can analyze and represent their preferences for MP procedures in a structured way, (prospective) mobile payment service providers may analyze their market expectations and develop MP procedures according to these, and different market participants may use it as a basis for standardization.