Research Article
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Year 2019, Volume: 11 Issue: 1, 49 - 63, 17.06.2019

Makalela K.ı. Asha A.a

https://doi.org/10.34109/ijefs.201911104
Cited By: 2

Abstract

References

  • Aggarwal, Y.P. (2008). Statistics of Education. (2nd Ed.). Delhi: Sterling.
  • Alexander, P. (2010). Rebellion of the poor: South Africa's service delivery protests–a preliminary analysis. Review of African Political Economy, 37(123), 25-40.
  • Beyers, L. J. E. (2015). Service delivery challenges within municipalities in the Capricorn District of Limpopo Province. Journal of Human Ecology, 50 (2), 121- 127.
  • Bird, D.K. (2009). The use of questionnaires for acquiring information on public perception of natural hazards and risk mitigation – a review of current knowledge and practice. Natural Hazards and Earth System Sciences, 9, 1307-1325.
  • Dikotla, M.A., Mahlatji, M.R. & Makgahlela, L.A. (2014). Knowledge management for the improvement of service delivery in South Africa’s municipalities. Journal of Public Administration, 49(3), 847-859.
  • Draai, E. & Raga, K. (2011). Client satisfaction and trust in the South African Public Service. Africa Insight, 41(2), 84-97.
  • Gordhan, P. (2012). Keynote address on Annual Conference of the Institute of Municipal Finance Officers 8th October 2012, Boksburg Gauteng. Ministry of Finance.
  • Joseph, C. (2002). Improving service delivery. Occasional paper No 8. Johannesburg: Friedrich Ebert Stiftung.
  • Kimenyi, M.S. (2013), Accountability and service delivery in Africa. Journal of African Development, 15(1), 11-17.
  • Lepelle-Nkumpi Local Municipality Integrated development plan (IDP). 2017/2018. Lepelle-Nkumpi Municipality. http:/www.Lepelle-Nkumpi.gov.za Accessed on 23rd August 2016.
  • Madzhivandila, T. S. & Asha, A. A. (2012), Integrated development planning process and service delivery challenges for South Africa's local municipalities. Journal of Public Administration: Special Issue, 1(47), 369-378.
  • Managa, A. (2012). Unfulfilled promises and their consequences: A reflection on local government performance and the critical issue of poor service delivery in South Africa. Africa Institute of South Africa Policy Brief, 76 (May 2012).
  • Mathebula N. (2014). Service delivery in local government through socioeconomic programmes: successes and failures of the Comprehensive Rural Development Programme (CRDP). Mediterranean Journal of Social Sciences, 5(20), 132-140.
  • Mpofu, M. & Hlatywayo, C.K. (2015). Training and development as a tool for improving basic service delivery: The case of a selected municipality. Journal of Economics, Finance and Administrative Science, 20,133-136.
  • Ndebele, C. & Lavhelani, P. N. (2017). Local government and quality service delivery: an evaluation of municipal service delivery in a local municipality in Limpopo Province. Journal of Public Administration, 52(2), 340-356.
  • Nnadozie, R. C. (2011). Access to adequate water in post-apartheid South African provinces: an overview of numerical trends. Water SA, 37(3), 339-348.
  • Phago, K. (2009). Integrated Development Plan (IDP) in South African local government: the case of the City of Tshwane Metropolitan Municipality. Journal of Public Administration, 44(3), 483-491.
  • Plaatjies, D. (2011). Future inheritance: Building state capacity in democratic South Africa. Auckland Park, South Africa: Jacana Media.
  • Pretorius, D. & Schurink, W. (2007). Enhancing service delivery in local government: The case of a district municipality. South African Journal of Human Resources Management, 5(3), 19-29.
  • Reddy, P. S. (2016). The politics of service delivery in South Africa: The local government sphere in context. The Journal for Transdisciplinary Research in Southern Africa, 12(1), 1-8.
  • South Africa, Republic. (1996). Constitution of the Republic of South Africa. Pretoria: Government Printers.
  • South Africa, Republic. (1997). White Paper on Transforming Public Service Delivery. Pretoria: Government Printers.
  • South Africa, Republic. (2000). Local Government: Municipal Systems Act. Pretoria: Government Printers.
  • Statistics South Africa. (2014). South Africa General Household Survey. Pretoria: Statistics South Africa.
  • Van Rooyen, E. J. & Pooe, S. (2016). City of Tshwane Metropolitan Municipality: a role model in managing quality service delivery? Journal of Management & Administration, 1,138-152.
  • Wild, L., Chambers, C., King. M. & Harris. D. (2012). Common constraints and incentive problems in service delivery. London: Overseas Development Institute.

RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE

Year 2019, Volume: 11 Issue: 1, 49 - 63, 17.06.2019

Makalela K.ı. Asha A.a

https://doi.org/10.34109/ijefs.201911104
Cited By: 2

Abstract

The decline in public service satisfaction is one of the challenges that democratic
South Africa faces. Many municipalities in South Africa have been experiencing
difficulties due to poor service delivery. The South African local communities
often express their dissatisfaction with municipal service delivery by means of
protests. The purpose of this paper is to investigate rural household’s satisfaction
with access to basic services in the Lepelle Nkumpi municipality, Limpopo
province. This research adopted a descriptive survey research design and a
standardised questionnaire was used to collect data from 80 participants who were
selected randomly. The finding reveals that most of the sample households have
access to the services rendered by the municipality, such as water, sanitation and
electricity. The municipality has extended its provision of basic services to the
rural households. The finding further shows that the majority of the sample
households have expressed their dissatisfaction with service provision. The
service delivery challenges faced by the municipality include frequent water cutoffs, aged water taps, stolen water pipes and non-existent refuse removal. The
municipality is struggling with backlogs due to a shortage of resources, lack of
capacity and improper targeting. It is recommended that the municipality should
accelerate water provisions inside the dwelling/yard and there should be a
mechanism to respond immediately to water faults as well as a need for regular
monitoring and maintenance. The municipality should apply the electrical subsidy
to indigent households, impose heavy fines on illegal connections and electrify
new settlements. Regarding sanitation service, the municipality should provide
sanitation by using quality material for building toilets and put in place a mechanism for regular monitoring and upgrading of dilapidated toilets. It is also
suggested that the municipality should enhance its institutional capacity to address
the aforementioned challenges to accelerate the provision of basic services to the
rural households.

Keywords

Service delivery Access household’s satisfaction Rural Municipality

References

  • Aggarwal, Y.P. (2008). Statistics of Education. (2nd Ed.). Delhi: Sterling.
  • Alexander, P. (2010). Rebellion of the poor: South Africa's service delivery protests–a preliminary analysis. Review of African Political Economy, 37(123), 25-40.
  • Beyers, L. J. E. (2015). Service delivery challenges within municipalities in the Capricorn District of Limpopo Province. Journal of Human Ecology, 50 (2), 121- 127.
  • Bird, D.K. (2009). The use of questionnaires for acquiring information on public perception of natural hazards and risk mitigation – a review of current knowledge and practice. Natural Hazards and Earth System Sciences, 9, 1307-1325.
  • Dikotla, M.A., Mahlatji, M.R. & Makgahlela, L.A. (2014). Knowledge management for the improvement of service delivery in South Africa’s municipalities. Journal of Public Administration, 49(3), 847-859.
  • Draai, E. & Raga, K. (2011). Client satisfaction and trust in the South African Public Service. Africa Insight, 41(2), 84-97.
  • Gordhan, P. (2012). Keynote address on Annual Conference of the Institute of Municipal Finance Officers 8th October 2012, Boksburg Gauteng. Ministry of Finance.
  • Joseph, C. (2002). Improving service delivery. Occasional paper No 8. Johannesburg: Friedrich Ebert Stiftung.
  • Kimenyi, M.S. (2013), Accountability and service delivery in Africa. Journal of African Development, 15(1), 11-17.
  • Lepelle-Nkumpi Local Municipality Integrated development plan (IDP). 2017/2018. Lepelle-Nkumpi Municipality. http:/www.Lepelle-Nkumpi.gov.za Accessed on 23rd August 2016.
  • Madzhivandila, T. S. & Asha, A. A. (2012), Integrated development planning process and service delivery challenges for South Africa's local municipalities. Journal of Public Administration: Special Issue, 1(47), 369-378.
  • Managa, A. (2012). Unfulfilled promises and their consequences: A reflection on local government performance and the critical issue of poor service delivery in South Africa. Africa Institute of South Africa Policy Brief, 76 (May 2012).
  • Mathebula N. (2014). Service delivery in local government through socioeconomic programmes: successes and failures of the Comprehensive Rural Development Programme (CRDP). Mediterranean Journal of Social Sciences, 5(20), 132-140.
  • Mpofu, M. & Hlatywayo, C.K. (2015). Training and development as a tool for improving basic service delivery: The case of a selected municipality. Journal of Economics, Finance and Administrative Science, 20,133-136.
  • Ndebele, C. & Lavhelani, P. N. (2017). Local government and quality service delivery: an evaluation of municipal service delivery in a local municipality in Limpopo Province. Journal of Public Administration, 52(2), 340-356.
  • Nnadozie, R. C. (2011). Access to adequate water in post-apartheid South African provinces: an overview of numerical trends. Water SA, 37(3), 339-348.
  • Phago, K. (2009). Integrated Development Plan (IDP) in South African local government: the case of the City of Tshwane Metropolitan Municipality. Journal of Public Administration, 44(3), 483-491.
  • Plaatjies, D. (2011). Future inheritance: Building state capacity in democratic South Africa. Auckland Park, South Africa: Jacana Media.
  • Pretorius, D. & Schurink, W. (2007). Enhancing service delivery in local government: The case of a district municipality. South African Journal of Human Resources Management, 5(3), 19-29.
  • Reddy, P. S. (2016). The politics of service delivery in South Africa: The local government sphere in context. The Journal for Transdisciplinary Research in Southern Africa, 12(1), 1-8.
  • South Africa, Republic. (1996). Constitution of the Republic of South Africa. Pretoria: Government Printers.
  • South Africa, Republic. (1997). White Paper on Transforming Public Service Delivery. Pretoria: Government Printers.
  • South Africa, Republic. (2000). Local Government: Municipal Systems Act. Pretoria: Government Printers.
  • Statistics South Africa. (2014). South Africa General Household Survey. Pretoria: Statistics South Africa.
  • Van Rooyen, E. J. & Pooe, S. (2016). City of Tshwane Metropolitan Municipality: a role model in managing quality service delivery? Journal of Management & Administration, 1,138-152.
  • Wild, L., Chambers, C., King. M. & Harris. D. (2012). Common constraints and incentive problems in service delivery. London: Overseas Development Institute.
There are 26 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Makalela K.ı. This is me

Asha A.a This is me

Publication Date June 17, 2019
Published in Issue Year 2019 Volume: 11 Issue: 1

Cite

APA K.ı., M., & A.a, A. (2019). RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE. International Journal of Economics and Finance Studies, 11(1), 49-63. https://doi.org/10.34109/ijefs.201911104
AMA K.ı. M, A.a A. RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE. IJEFS. June 2019;11(1):49-63. doi:10.34109/ijefs.201911104
Chicago K.ı., Makalela, and Asha A.a. “RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE”. International Journal of Economics and Finance Studies 11, no. 1 (June 2019): 49-63. https://doi.org/10.34109/ijefs.201911104.
EndNote K.ı. M, A.a A (June 1, 2019) RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE. International Journal of Economics and Finance Studies 11 1 49–63.
IEEE M. K.ı. and A. A.a, “RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE”, IJEFS, vol. 11, no. 1, pp. 49–63, 2019, doi: 10.34109/ijefs.201911104.
ISNAD K.ı., Makalela - A.a, Asha. “RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE”. International Journal of Economics and Finance Studies 11/1 (June 2019), 49-63. https://doi.org/10.34109/ijefs.201911104.
JAMA K.ı. M, A.a A. RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE. IJEFS. 2019;11:49–63.
MLA K.ı., Makalela and Asha A.a. “RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE”. International Journal of Economics and Finance Studies, vol. 11, no. 1, 2019, pp. 49-63, doi:10.34109/ijefs.201911104.
Vancouver K.ı. M, A.a A. RURAL HOUSEHOLD’S SATISFACTION WITH ACCESS TO BASIC SERVICES IN LEPELLE-NKUMPI LOCAL MUNICIPALITY, LIMPOPO PROVINCE. IJEFS. 2019;11(1):49-63.

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