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An Empirical Investigation of the Consequences of Technostress: Evidence from China

An Empirical Investigation of the Consequences of Technostress: Evidence from China

Leida Chen, Achita Muthitacharoen
Copyright: © 2016 |Volume: 29 |Issue: 2 |Pages: 23
ISSN: 1040-1628|EISSN: 1533-7979|EISBN13: 9781466688872|DOI: 10.4018/IRMJ.2016040102
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MLA

Chen, Leida, and Achita Muthitacharoen. "An Empirical Investigation of the Consequences of Technostress: Evidence from China." IRMJ vol.29, no.2 2016: pp.14-36. http://doi.org/10.4018/IRMJ.2016040102

APA

Chen, L. & Muthitacharoen, A. (2016). An Empirical Investigation of the Consequences of Technostress: Evidence from China. Information Resources Management Journal (IRMJ), 29(2), 14-36. http://doi.org/10.4018/IRMJ.2016040102

Chicago

Chen, Leida, and Achita Muthitacharoen. "An Empirical Investigation of the Consequences of Technostress: Evidence from China," Information Resources Management Journal (IRMJ) 29, no.2: 14-36. http://doi.org/10.4018/IRMJ.2016040102

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Abstract

With the growing adoption of information technology in organizations, technostress has become a problem that can no longer be ignored. Despite the fact that this form of stress emanates from excessive dependence on technologies, prior studies investigated its consequences mostly from job-centric points of view. The current study argues that technostress consequences are multi-faceted and lead to not only job-centric but also IT-centric detriments. It proposes a model that theoretically ties together the immediate reactions and extensive consequences of technostress for users. Using a survey of 221 Chinese knowledge workers, it was found that the negative influences of technostress expand far beyond what have been identified in prior research. Putting in a broader perspective, it can be detrimental to both the employee's job satisfaction and global attitude towards using information and communications technologies. Theoretical and pragmatic implications are also discussed.

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