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IT in Knowledge Management

IT in Knowledge Management

Petter Gottschalk
Copyright: © 2008 |Pages: 17
ISBN13: 9781599049335|ISBN10: 1599049333|EISBN13: 9781599049342
DOI: 10.4018/978-1-59904-933-5.ch040
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MLA

Gottschalk, Petter. "IT in Knowledge Management." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 452-468. https://doi.org/10.4018/978-1-59904-933-5.ch040

APA

Gottschalk, P. (2008). IT in Knowledge Management. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 452-468). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch040

Chicago

Gottschalk, Petter. "IT in Knowledge Management." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 452-468. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch040

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Abstract

As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of impact was at the point work got done, and transactions (e.g., orders, deposits, reservations) took place. The inflexible, centralized mainframe allowed for little more than massive number crunching, commonly known as electronic data processing. Organizations became data heavy at the bottom, and data management systems were used to keep the data in check. Later, the management information systems were used to aggregate data into useful information reports, often prescheduled, for the control level of the organization: people who were making sure that organizational resources like personnel, money, and physical goods were being deployed efficiently. As information technology (IT) and information systems (IS) started to facilitate data and information overflow, and corporate attention became a scarce resource, the concept of knowledge emerged as a particularly high-value form of information (Grover & Davenport, 2001).

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