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Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

Paul T. Jaeger, John Carlo Bertot
Copyright: © 2010 |Pages: 19
ISBN13: 9781615209316|ISBN10: 161520931X|ISBN13 Softcover: 9781616922979|EISBN13: 9781615209323
DOI: 10.4018/978-1-61520-931-6.ch001
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MLA

Jaeger, Paul T., and John Carlo Bertot. "Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government." Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, IGI Global, 2010, pp. 1-19. https://doi.org/10.4018/978-1-61520-931-6.ch001

APA

Jaeger, P. T. & Bertot, J. C. (2010). Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government. In C. Reddick (Ed.), Citizens and E-Government: Evaluating Policy and Management (pp. 1-19). IGI Global. https://doi.org/10.4018/978-1-61520-931-6.ch001

Chicago

Jaeger, Paul T., and John Carlo Bertot. "Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government." In Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, 1-19. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-931-6.ch001

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Abstract

The effectiveness of user interactions and engagement with e-government hinges on the extent to which the information and services being offered are user-centered, and in particular citizen-centered. E-government is not effectively serving users if they cannot find the information and services that they seek due to organizational, educational, policy, or management issues; do not have the skills to properly interact with e-government; do not understand the results that they get; or do not trust the information that they receive. As such, user-centered design and evaluation must be a key consideration in the development and management of e-government. Building on a range of previous research by the authors, this chapter will examine the issues of the designing for, evaluation of, and research about user-centered e-government and implications for e-government policy and management.

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