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Government Information and Service Delivery Through Union Digital Centers in Bangladesh: Users' Perceptions on Good Governance

Government Information and Service Delivery Through Union Digital Centers in Bangladesh: Users' Perceptions on Good Governance

Shah Md. Safiul Hoque
Copyright: © 2020 |Volume: 16 |Issue: 3 |Pages: 20
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781799805212|DOI: 10.4018/IJEGR.2020070103
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MLA

Hoque, Shah Md. Safiul. "Government Information and Service Delivery Through Union Digital Centers in Bangladesh: Users' Perceptions on Good Governance." IJEGR vol.16, no.3 2020: pp.45-64. http://doi.org/10.4018/IJEGR.2020070103

APA

Hoque, S. M. (2020). Government Information and Service Delivery Through Union Digital Centers in Bangladesh: Users' Perceptions on Good Governance. International Journal of Electronic Government Research (IJEGR), 16(3), 45-64. http://doi.org/10.4018/IJEGR.2020070103

Chicago

Hoque, Shah Md. Safiul. "Government Information and Service Delivery Through Union Digital Centers in Bangladesh: Users' Perceptions on Good Governance," International Journal of Electronic Government Research (IJEGR) 16, no.3: 45-64. http://doi.org/10.4018/IJEGR.2020070103

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Abstract

This study aims to analyze the government information and service delivery to the rural citizen through UDC in Bangladesh. It used a descriptive and exploratory research design based on the quantitative approach. The sample comprised of 383 UDC users who were randomly selected. The data was gathered using questionnaire and analyzed through SPSS (statistical package for social sciences). The statistical findings showed that the overall perception of UDC users on the e-governance initiative found positive. Also, the results of the regression analysis show that the digital divide and good governance has a substantial impact on the overall perception of the user. It is, therefore, suggested that efforts should be instigated for improved awareness and training which helps ensure effective service delivery.

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