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A Framework for Using Crowdsourcing in Government

A Framework for Using Crowdsourcing in Government

Benjamin Y. Clark, Nicholas Zingale, Joseph Logan, Jeffrey Brudney
Copyright: © 2016 |Volume: 3 |Issue: 4 |Pages: 19
ISSN: 2334-4520|EISSN: 2334-4539|EISBN13: 9781466693999|DOI: 10.4018/IJPADA.2016100105
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MLA

Clark, Benjamin Y., et al. "A Framework for Using Crowdsourcing in Government." IJPADA vol.3, no.4 2016: pp.57-75. http://doi.org/10.4018/IJPADA.2016100105

APA

Clark, B. Y., Zingale, N., Logan, J., & Brudney, J. (2016). A Framework for Using Crowdsourcing in Government. International Journal of Public Administration in the Digital Age (IJPADA), 3(4), 57-75. http://doi.org/10.4018/IJPADA.2016100105

Chicago

Clark, Benjamin Y., et al. "A Framework for Using Crowdsourcing in Government," International Journal of Public Administration in the Digital Age (IJPADA) 3, no.4: 57-75. http://doi.org/10.4018/IJPADA.2016100105

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Abstract

Crowdsourcing is a concept in which the crowd is used as a source of labor, idea generation, or problem identification. Crowdsourcing originated in the private sector; though with any good private sector practice it is increasingly being utilized in government. This paper provides an overview of the concept of crowdsourcing, gives examples of its use in the private and public sectors, and develops a framework for how governments can begin to strategize and think about crowdsourcing to solve problems when engaging with citizens. The authors' framework is illustrated with a number of cases from current or past uses of crowdsourcing in government. They conclude with important considerations about how governments should strategize their crowdsourcing efforts.

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